How Do I Change My Password?

How Do I Change My Session Timeout?

The Session Timeout feature will protect your account while you're away from your computer.  You can choose the length of time you would like your account to remain active while it is inactive.  After the time, your account will automatically log itself off, preventing unwanted access to your information.

You may change the Session Timeout duration in your account's preferences menu, located in the top-right corner of the application.

For step-by-step instructions please click here.

How Do I Configure My Email Signature?

Setting an Email Signature will autmatically append a custom message to the bottom of each new email.  Unlike the Email Footer, the Email Signature will be displayed and editable in the message composition window.

You may configure this in your Preferences Menu, within Email Preferences underneath the Name and Signature heading.

For step-by-step instructions, please click here.

How Do I Edit My Contact Information?

Users have the ability to edit their contact information at anytime. 

For step-by-step instructions, please click here.

How Do I Update My Secret Question?

Your Secret Question is used as a security precaution to prevent others from accessing your account, and may be changed at anytime within your account's Preferences Menu.

For step-by-step instructions on updating your Secret Question/Answer, click here.

How Do I Upgrade My Account To Pro?

BlueTie Free Users may upgrade to BlueTie Pro at any time.

Please click here for more information on upgrading your account

What is a Support Contract Number?

A Support Contract number is provided to all users with access to live Customer Support.  When calling 1-800-BLUETIE for Customer Service, you will be you will be required to enter your Support Contract number. 

Click here for help finding your Support Contract number.

Where can I find my Support Contract Number?

The Support Contract Number can be located in the following places:

• 1. Click the Help link in the upper-right corner of your account. This will open a new window with the contract number along the top

 

• 2. Click the Preferences link in the upper-right corner of your account. Click on the Support Information link in the General section of preferences.

 

If you are unable to login to your account and cannot access your contract number, click the Forgot Contract Number link on the main login page. This can also be found on the login page underneath the Sign In button.

Divisions

Frequently asked questions regarding the Divisions in Enterprise Manager.

Email Audit

Frequently asked questions about our Email Audit and Archiving feature.

Enterprise Contacts

Frequently asked questions about Enterprise Contacts.

Global Configuration

Frequently asked questions about the features available and how to customize your enterprise.

Mailing Lists

Frequently asked questions about the Mailing List feature in Enterprise Manager.

User Creation

Frequently asked questions on setting up new users in your enterprise.

User Management

Frequently asked questions about how to manage your users from day to day.

Can I filter emails by date, size, subject, and from?

Yes.

To filter emails by Date, Size, Subject and From:

1) Click the Email icon. Locate the the From, Subject, Date, and Size column headers above the email messages.

2) To filter one of these columns, simply click on the column header of your choice.

3) To reverse the filter, click on the column header again

Can I flag sent messages with an importance level?

Yes. When composing an email, you may flag  a message as low, normal or high importance by using the 'Importance' dropdown to assign the desired level of importance.

Can I have the system check sent messages for new email addresses to add to contacts?

Yes, to set this up all you would have to do is go to preferences and click on 'save new addresses' in the contact section of preferences. This will automatically check your sent message for any addresses that are not currently in your contact list and give you the option to save them to your contact list after this message has been sent.

Can I set up another POP3 service to use with BlueTie?

Yes.

To setup another POP3 service to use with BlueTie, click here.  

How do I add a new email address?

To add a new email address:

1) Login to the Enterprise Manager account

2) Click the Enterprise icon

3) Click the username which you would like to add the address to

4) Click the Email Aliases button

5) Click the New Alias button

6) Select the domain which you would like to use from the drop-down menu

7) Type or choose the email address which you would like to use

8) Check the Set alias as default checkbox if you would like to always send from that address by default

How do I add an email signature?

To add an email signature:

1) Login to the web application

2) Click on Preferences

3) Click on Name and Signature

4) Input the desired email signature

5) Click Save

How do I change my default email address?

To change your default email address:

How do I change the number of emails that I see on a page?

To change the number of emails that are visible on a page, do the following:

1) Login to your account

2) Click on Prefereces (located in upper right hand corner)

3) Click on General Settings (located under Email section)

4) Under the Viewing Emails section, you can select the number of emails you wish to display: 10, 20, 50, 100 or 250

5) Click Save

How do I create a mailing list?

To create a Mailing List, do the following:

1) Click on Enterprise Preferences

2) Click on Mailing Lists

3) Click on Create New Mailing List

4) Enter the Mailing address and the recipients you would like to include on your mailing list.

5) Click Save

How do I create a new folder?

How do I delete all messages in a folder?

To remove or delete email messages from a particular folder:

1) Select the desired folder

2) Hold down the 'Ctrl' key and then press the 'A' key

3) Click on the Delete or Red X button at the top of the page, or simply press the 'Delete' key on the keyboard

This will delete all the emails displayed on the page. Depending on the the number of emails in the folder and the number of emails displayed , viewing displayed emails, you may have to complete steps 2 and 3, a few times.

NOTE: Both the Junk Folder and Trash folder can be emptied by right clicking on either folder and selecting empty

How do I hide/show the 'cc' and 'bcc' fields when composing a new email?

In order to view or hide the 'cc' or 'bcc' field when composing a new email all you would have to do is open the compose window and click on the button named 'show cc' or 'show bcc'.

How do I mark messages as 'read' or 'unread?'

To mark a message as read or unread, please do the following:

1) Click on the email message

2) Click on Flag As

3. Click on Read or Unread

How do I prevent Junk Mail from entering my account?

BlueTie offers several control filters that help to prevent Junk Mail from entering your account. Filters such as the Report Junk Button, Safe List, Block List, and Hiding Embedded Images work to alleviate this issue.

You can also click the Block Sender option in the preview pane of message in the Junk-Mail folder in order to ensure these are not received as well.

How do I print an email?

To print an email:

1) Click on the email
2) Click on the Print icon (located at top of email section)

How do I reply to multiple recipients?

To reply to multiple recipients:

1) Open the email message

2) Click on Reply All

How do I select multiple messages?

BlueTie currently offers three options which allow you to select multiple messages using your keyboard functions. To access these functions, please use the options below.

Option 1: To Select All Messages:

1. Hold down the 'Ctrl' key

2. Then press the 'A' key  

Option 2: To Select a Group of Messages:

1. Hold down the 'Ctrl'key and select the first email

2. Scroll down to the last email in the group and realease the 'Ctrl' key

3. Then hold down the 'Shift' key. 

Option 3: To select multiple individual messages:

1. Hold down the 'Ctrl' key

2. Then click on the desired emails

How do I send a message to multiple contacts?

To successfully send a message to multiple contacts, you should first create a personal group for contacts. Once the personal group is created, please complete the following steps to send your message:

1) Open a New Email

2) Click on the To: button

3) Click on the desired group name

How do I send a message?

To send a message or create a new email message, please do the following:

1. Click the “New Email” button and a new window will pop up with a compose screen.

2. To specify a list of recipients, you can use one of the following methods:

         Manually type in a username or email address, separating multiple entries with a comma.

        -OR -

        Use SimpleClick™ to enter individuals or groups without typing in an address.  To use the SimpleClick™ function, do the following:

        Click on the “To” button and your contact list will appear on the left-hand side of the window.

        You may choose from personal, shared, and enterprise contacts. (See SimpleClick™ tabs.)

        Then click on the desired names to automatically insert  them into the “To” field of your email.

How do I turn on an out of office message?

To turn on an out of office message, log into your account and then follow the steps below.

To turn on your out of office message for an undetermined period of time, please use these steps:
1.) Click on Preferences
2.) Click on Out of Office Message
3.) Click on Turn Out of Office Message On

To turn on your out of office message for a predetermined period of time, please use the following steps:
1.) Click on Preferences
2.) Click on Out of Office Message
3.) Click on radio button next to Starting:
4.) Then either manually type in date (00/00/0000) -or- Click on Calendar icon and select date within Calendar
5.) Choose option for End Date. either Indefinitely or Until:
5.) Then either manually type in date (00/00/0000) -or- Click on Calendar icon and select date within Calendar

Note: You can create a personalized out of office message or you can use the standard default message. If you opt to create your own message, simply change both the Subject line and message content.

How to Save all outgoing messages?

To Save Outgoing messages:

1. Click on Preferences
2. Click on General Settings
3. Click on the Yes button located beneath Automatically save outgoing messages:

How will I know when I receive new messages?

A notification can be received to alert you to the arrival of new email messages. To receive this notification, please do the following:

1. Click on Preferences
2. Click on General Settings (under Email section)
3. Go to the New message notifications box
4. Use the drop down box beneath Notify me: to select desired time of notification

What are your POP / IMAP / SMTP settings?

In addition to the username, password, and matching email address*, the following settings are needed when configuring a 3rd party email client:

POP Settings:

Incoming POP3 mail server: pop.bluetie.com

Secure Password Authentication: NO

Incoming POP3 port number: 110

IMAP Settings:

Incoming IMAP mail server: imap.bluetie.com

Secure Password Authentication: NO

Incoming IMAP port number: 143

SMTP Settings:

Outgoing SMTP mail server: smtp.bluetie.com

Outgoing SMTP server requires authentication: YES   

Use same settings as Incoming Mail Server: YES

Outgoing port number: 25 or 5125

 

* - The email address entered must match an email address that is assigned to the username's account being used in the email client.

For additional help setting up specific email clients click here.

What is Junk Mail?

.

What is SecureSend™?

SecureSend™ is BlueTie's encrypted file transfer system, which lets you send files with complete confidence, knowing that your confidential data will remain secure. SecureSend™ uses both asynchronous 128-bit triple-DES and synchronous AES encryption to ensure safe delivery of critical data.  This ensures that your files are safe, secure and can only be opened by the intended recipient.

SecureSend™ files may be sent from your BlueTie account to both BlueTie and non-BlueTie users, are password protected and will transfer files as large as 100MB.  SecureSend™ also maintains a log of files that have been sent and received, keeping a history of your SecureSend™ file transfers.

What is the difference between importance flagging in BlueTie, and priority flagging in Outlook?

The importance flagging feature in BlueTie is so that the creator of an email can designate the importance level from low, medium and high.  This is only set by the BlueTie user who creates the email, and can't be changed by the recipient of that email. 

Priority flagging in Outlook is so that a user can flag an urgent email they have received as such, and can control it within their own mail client as they wish by increasing or decreasing their priority. 

These flags are compatible so that they are displayed in both Outlook and BlueTie when set by the sender.

What is the difference betwen POP and IMAP?

POP3 is designed to support "offline" mail processing. POP3 is ideal for people who only access their email on a single computer such as at home or at work, but not both. When using POP3, mail is delivered to our server, and the user uses a mail "client" program (Outlook, Thunderbird, etc.) that connects to the server and downloads all of the pending mail to the user's own machine.  Once delivered to your computer, the messages are deleted from the mail server (unless you configure your client to leave your mail on the server.)

IMAP is an especially convenient method of delivery for those who access their email on multiple computers. A growing number of email users have one machine at work and a different one at home, possibly also a laptop for travel. Like POP3, mail is delivered to our server, but the mail client (Outlook, Thunderbird, etc) does not copy it all at once and then delete it from the server. Messages on our server can be marked with various status flags (e.g. "deleted" or "answered") and can be moved to folders either on a local computer or on the server. They will stay on the server until explicitly removed by the user. This way any changes made to the messages can be viewed from any computer.

What is the largest file I can send using SecureSend™?

SecureSend™ allows for the secure transfer of files as large as 100MB.  The size of the file transfer is dependent upon optimal connection speeds. The better the connection speed, the larger the file that can be transfered.

What is the largest size email I can send?

The largest email that you can send is up to 25MB in size.

Why am I not receiving an email that I know was sent?

If you aren't receiving emails which you know have been sent to you, please verify the following things:

1) Make sure the messages haven't been filtered into the Junk-Mail folder inadvertantly.

2) Contact the sender to see if they received any email returns or error messages.

Why am I only receiving email from users in my enterprise?

If you are only receiving email from users in your enterprise, please consider the following:

1. Are you using your own domain?

2. Check to see if the mx records point to our service.

Why am I receiving failed delivery email that I never sent?

This is typically caused by a spam message that was sent using your email address. This is a an attempt to send out spam message using your address listed as the return path. When the spammer sends their message to an invalid email address the bounce message comes back to your account, because they used your address.

This usually happens because your computer or someone who has you listed in their contacts could be infected by a virus.

Some possible solutions to prevent this from happening are:

1. Make sure you are up to date with your anti-virus program
2. Run a full scan on your computer.
3. Also, attempt to notify anyone who has you listed in their contacts to do the same
4. Lastly, try to remove any reference to your email addresses from any websites.

Why can't I reply, forward, or open an email?

If you are unable to reply, forward or open an email this is likely caused by pop-up blockers. To solve this issue, please make sure that all pop-up blockers are disabled for the  site.

Why can't I see the images in my email?

If you are unable to see the images in your email, please adjust your junk mail controls using the following steps:

1. Click Preferences

2. Click on Junk Mail Controls

3. Select Not to hide embedded images within email.

Why can't I see the Print, Delete, and Save icons?

If you are experiencing difficulty in viewing the Print, Delete or Save Icons, please try the following steps:

1. In the Internet Explorer menu box go to Tools >>> Internet Options >>> Accessibility >>> Make sure all boxes are unchecked.

2. In the Internet Explorer menu box go to Tools >>> Internet Options >>> Security Tab >>> Custom Level>>> Make sure that 'Run ActiveX controls' is enabled.

3. If running or using Norton Internet Security, disable Norton then Log out and Log back into the application.

Why did all of the messages disappear from my inbox?

A common cause of this issue relates to the settings on the POP3 account. To solve this problem the POP3 Client will have to select leave a copy of message on server in their account settings.

Why is my web form not being delivered?

Please verify the following if you are having problems sending from a web form to a Blue Tie account or mailing list:

1) Verify that the email is not going to the Junk-Mail folder of the recipient

2) If the form is being sent with a From Email address that is in our system, verify that you are using smtp.bluetie.com with authentication to send. The authentication must use the username and password that the From address is associated with.

3) If the form is being sent with a From Email address that is not in our system, verify that you are not using smtp.bluetie.com to send out. This will look like a spoofed email message and will result in the email being rejected.

Can I login from my mobile device?

Yes. Our mobile site allows you to access your personal Email, Contacts, Calendar, and Tasks.

To login to your account from a mobile device:

1) Open your web browser* and go to: mobile.bluetie.com
2) Enter your Username and Password
3) Check the Save Login Info box if you don't want to re-enter the login information again
4) Click the Login button

* - The device must have at least a WAP 2.0 compliant browser

How do I unlock my account?

To unlock your account and reset your password, use the Forgot your Password? link available on the login page.

To use the Forgot Your Password? link:
1) Enter your username (in "username.enterprise" format, or the Email address assigned to your account)
2) Click the Next button
3) Confirm your identity by answering both security questions
4) Click the Next button
5) You will be assigned a randomly generated password to use the next time you login.  Copy this password (highlight and press Ctrl+C simultaneously) and paste it (Ctrl+V) into the Password field upon your next login.  Once you login successfully, you will be prompted to change your password to something more unique and personal.

What is Lite mode?

BlueTie Lite is built for speed and is optimized for wireless and dial-up users.  Lite mode provides basic functionality to the web application by allowing quick access to both your Email and personal Contacts.

What is my password?

Your password is assigned to you by your Enterprise Manager.

If you don't know your password, use the Forgot your Password? link to have one randomly assigned to you and login. You will be prompted to change your password to something more unique and personal when you successfully login to your account.

What is my username?

Your username is assigned to you by your Enterprise Manager.

Usernames consist of at least 2 characters and may be created in many naming conventions. Common usernames are a first initial and last name, or first name only.

For example: John Smith is a user in the "example" enterprise. His username may be:

jsmith.example
john.example
johnsmith.example

Please contact your Enterprise Manager to obtain this information.

What is secure login?

Note: Secure login encrypts and decrypts all data being viewed on a page. As a result, Secure Mode is the slowest of our available login methods.

All login processes are secure, regardless of the type of login you choose (SSL, Lite, Mobile, or Rich). Secure login, however, ensures that all of your account session is secure by adding an extra layer of protection (SSL or Secure Socket Layer) for all data being transmitted.

Why is my account locked?

Usually an account is locked because of 5 invalid login attempts to the web application. If your account has been locked for 5 invalid logins, you can use the Forgot your Password? link or contact your Enterprise Manager to have the account unlocked.

If the account is not locked for 5 invalid login attempts, please check with your Enterprise Manager.

Can I attach files to meeting invitations?

Yes you can attach files to meeting invitations. In order to do this, just click on New Event, enter in all needed information and when done, click on the attachment tab and attach whatever files you may need.

Can I change colors associated with shared Calendars?

Yes. To change colors associated with specific Calendar:

1.) Click on color box located to the right of the user's shared calendar
2.) Click desired color

Can I change Holidays By Country?

Yes. To change Holidays by Country:

1.) Click on Preferences
2.) Click on Holiday (under Calendar section)
3.) Choose desired Country
4.) Click Save

Can I change Holidays By Religion?

Yes. To change Holidays by Religion:

1.) Click on Preferences
2.) Click on Religion (under Calendar section)
3.) Choose desired Religion
4.) Click Save

Can I change my calendar view?

Yes. To change the view of Calendar:

You can change the default Calendar view by:

1.) Clicking on Preferences
2.) Clicking on General Settings
3.) Using the drop down menu and selecting desired view (Monthly, Weekly, or Daily)
4.) Click Save

To change view of Calendar for current session. While in Calendar section:

Click on icons located above Calendar (Monthly, Weekly, or Daily). This will hold this setting only while your in Calendar. If you leave Calendar and come back the Calendar will show what the default setting in preferences.

Can I create a New Task while in Calendar?

Yes. To create a New task in Calendar section:

1.) Click on New Task (located at top of Calendar)
2.) Fill in Title, Description, Priority, Status, Due Date or No due date
3.) Click Save

Can I drag drop an appointment?

Yes. You can drag drop appointments. If the appointment was created by you or the appointment is in a shared calendar when user has granted you full access. Simply:

Left click and hold down. Drag event to desired location and release.

Can I receive email notifications for scheduled appointments?

Yes. To receive Email Notifications:

1.) Click on Preferences
2.) Click on General Settings
3.) Click on check box next to Through:  Email
4.) Click Save

Can I share a my calendar with a group of my contacts?

To share your calendar with a group of your contacts:

1.) Click on Preferences
2.) Click on Calendar Sharing (under Calendar section)
3.) Select which level of access you want to grant
4.) Click on group which you would like to Insert
5.) Click Insert
6.) Click Save

How do I change First day of Week in Calendar?

To change the first day of the week in the calendar: 

1.) Click on Preferences
2.) Under General Settings
3.) Select the desired first day of the week
4.) Click Save

How do I change my available work days?

To change available work days within your calendar:

1.) Click Preferences
2.) Under Calendar section click on General Settings
3.) Select the available work days
4.) Click Save

How do I change my Calendar name?

To change the calendar name: 

1.) Click on Preferences
2.) Under Calendar section Click on General Settings
3.) In Calendar Name type in desired name
4.) Click Save

How do I change my Calendar View Increments?

Yes. To change the Calendar time Increments.

1.) Click on Preferences
2.) Click on General Settings
3.) Next to Calendar View Increment select desired Increment
4.) Click Save

How do I change the time when I receive appointment notifications?

In order to change the time when you receive appointment notifications you would:

1.) Click on Preferences
2.) General Settings
3.) Adjust the Reminder Time accordingly.
4.) Click Save

How do I create a new appointment?

There are multiple ways to add an appointment to your calendar: two which lend themselves best to quickly adding appointments which require few details and do not involve inviting other attendees, and another used when doing detailed event planning and inviting other attendees.

Quick Events

Highlight & Type: To add an event, simply highlight the desired block of time on your calendar, and type a description. If needed, you can add additional details or
invite attendees by right-clicking on the event and choosing “Edit Event”.

QuickAdd: To add an event, simply type a description into the QuickAdd scheduling box. This convenient feature recognizes times, activities, days and dates, and schedules your event using a set of built-in rules of thumb. For example, if no time is specified, “lunch” is assumed to start at noon and last 1 hour. If needed, you can add additional details or invite
attendees by right-clicking on the event and choosing “Edit Event”.

Detailed Events

Right-Click Menu: To add an event, left-click on the desired date and start-time, right-click, and select “New Event”. An appointment screen will appear with the desired date and time. From there, enter the desired attendees (if any), location and description, as well as any reoccurances (as necessary)

How do I delete an instance of a recurring event?

1.) Right-click on the event instance you would like to delete
2.) Select delete instance.

How do I edit an appointment?

Once you have created a new event in your Calendar, you can easily view or edit the details of that event.

1) To view the Subject, Start, and End times for an existing event, simply mouse over the event entry on your Calendar. A text box will appear, displaying the desired information.

2) To change the date or Start time of an event you have scheduled, you may either:             

- Drag & drop the event to the new desired Start date and time. Events may be dragged to either the main calendar view, or any small calendar view. Dragging & dropping from one date to another will result in no change in the desired Start time.

- Grab the top or bottom edge of an event and resize it to change its duration.

How do I invite an attendee to an event?

To invite an attendee, type the email address or username of the person you wish to invite. Or, if the person you wish to invite is in your address book, use the SimpleClick feature by clicking the name of this person from your Contacts list pane.

How do I make changes to a shared calendar?

Note: You must have full access to a shared calendar In order to make changes to it.

1.) Click the Calendar icon
2.) Click on the link of the calendar name in the bottom-center of the page
3.) Verify you are in the correct calendar by checking the upper-left corner of the calendar
4.) Make change to appointment

How do I print my calendar?

To Print your calendar:

Choose the view in which you would like to view your calendar (Daily, Monthly, Weekly) and then click on the Printer icon in order to print this view.

How do I share a calendar?

1.) Click Preferences in the upper-right corner of the screen
2.) Click Calendar Sharing
3.) Click in the textbox for the type of access you want the user to have to your calendar
4.) Click the user or group from the contacts pane or type in the users email address or username
5.) Click the Save button

How do I turn off apointment notifications?

To turn off appointment notifications:

1.) Click Preferences
2.) Under the Calendar section, click General Settings
3.) Set the Remind drop-down menu to No Reminder
4.) Uncheck Email and Popup
5.) Click the Save button

How do I view multiple shared Calendars at one time?

When other users have shared their calendars with you, there are two options for the manner in which their schedule data is presented to you:

1) All calendars which have been shared with you will be listed in the Calendars Shared Tab of your Calendar view. Simply click on the users name within the Shared tab in order to view only that individual’s calendar.

2) To view your own calendar overlaid with the calendars of one or more other colleagues, check the boxes of the users whose schedules you wish to see overlaid on your own. This feature can greatly simplify the scheduling of meetings.

How to display birthdays in Calendar?

To display the birthday in your calendar:

1.) Click on the Contacts Icon

2.) Click on Contact

3.) Click on Edit

4.) Click on Details Tab

5.) Click Type in Birthdate or click on small calendar icon and choose date

6.) Check Show birthday in my calendar

7.) Click Save

Is there any way to email all attendees of a calendar event?

Yes, you can email all attendees of a specific calendar event. To do this, you can right click or double click on a specific calendar event and then click on the attendees screen. Once on the attendees screen you can then click on the 'Email all attendees' button and a new email compose window should open up with all attendees email address populated in the 'To:'  field.

What does the quick add feature do?

The convenient Quick Add feature recognizes times, activities, days and dates, and schedules your event using a set of built-in rules of thumb. For example, if no time is specified, “lunch” is assumed to start at noon and last 1 hour. If needed, you can add additional details or invite attendees by right-clicking on the event and choosing Edit Event.

What is free / busy access?

Free/Busy access allows users to only view appointment times. No other appointment information is displayed.

What is the Difference Between Full Access, Shared Access and Free-Busy Access?

Note: Users of other Calendar systems can only have Free-Busy Sharing

Why did my Calendar colors change?

You can assign each user which you are sharing calendars with a color in order to organize these shared calendars better. When selecting a specific calendar to view, the assigned color will show up on your calendar while viewing. If you clear your cache in the browser, this will reset these colors back to the default colors originally assigned and remove the assignments which you have previously saved.

Why do my appointments display with the incorrect times?

If your appointments are displaying with the incorrect time then:

Check the Windows system clock and make sure that the time zone is set to your current local time zone. The calendar runs off of the Windows system clock and would be affected in the application if this was changed or altered in any way.

Why does a meeting request show up on My Day but not in my Calendar?

There is a delay on the time it takes a meeting request to be created, and the time it takes to show up in the calendar. The request immediately shows up in the MyDay section, but is delayed when showing up on the calendar itself.

Can I email a group of Contacts?

Yes, To email a group of Contacts, Use SimpleClick™ to enter individuals or groups without typing in addresses.

Open a new email:
1) Click on To button
2) Click on group name or the individual contacts you wish to send the email to.

Can I export my contacts?

Yes, to export contacts:

1) Click the Contacts icon
2) Click the drop-down arrow next to Actions
3) Choose Import/Export Contacts.
4) Select the Section of contacts you would like to delete (Enterprise, Personal, Shared or all)
5) Choose the type of format you would like to export these contacts ( CSV or vCards)
6) Click Export

Can I filter my contacts?

Yes. Contacts can be filtered by clicking on header columns or by clicking on the Letter of the contact.

To filter by the header column:
1) Click on the Contact icon
2) Click on the desired column in which you want to filter (display name, work email, etc..)

To filter by Letter of Contact
1) Click on the desired Letter

Can I import my contacts from another program?

Importing Contact Information

You can import a previously existing contact list from ACT!, MS Outlook, Outlook
Express, or Goldmine.

You must first export your contact information from your other contact manager
program. Follow that program's directions for exporting contact information. Save
the contact information in .CSV format (comma separated values). If allowed to choose a specific .CSV file format, choose a DOS formatted .CSV.

To access the importing feature:

1) Click the Contacts button at the top of the application.
2) Click on the drop-down arrow next to Actions.
3) From the Program drop-down list, select Import/Export Contacts.
4) Click the Import button.
5) Click Browse
6) Select the file you wish to upload, and click Open.
7) Select a group to import to (If any)
8) Click Import.
9) Create field mapping from the grid for all incompatible fields
10) Click Accept.

Can I modify an existing group?

Yes, There are three ways to modify and existing group:

From the Contacts application you can:  

1) Click the drop-down arrow on the VIEW button
2) Select the Groups, and then the type of groups you would like to view (Enterprise or Personal)
3) A list of Groups will then appear in the grid below with the options to share, modify, or delete.
4) Select the MODIFY button across from the group(s) you wish to modify.
5) From there you can add or remove contacts and click SAVE when finished.

-or-

1) Click the drop-down arrow next to View
2) Highlight Personal Contacts or Enterprise Contacts
3) Select the desired group
4) Click the drop-down arrow next to Actions
5) Click Modify Group
6) Make necessary changes ( rename Group add/remove contacts)
7) Click Save in the upper-left corner of the window

From the SImpleClick menu you can:

1) Right-click the Group name in the SimpleClick Window
2.) Click Modify Group
3) Make necessary changes ( rename Group add/remove contacts)
4) Click Save in the upper-left corner of the window

NOTE: Only users who have full access to Enterprise Contacts will have the option to add, modify, or delete these Contacts.  Access can be granted to individual users by the Enterprise Manager.

Can I print my contacts?

Yes, you can print individual, groups or all contacts.
* If you are trying to print Enterprise or Personal you are in that section.

To print your contacts, follow the instructions. 

For Individual:
1) Double click on the contact
2) Click on the print icon

For Group:
1) Click on group name in the SimpleClick Window (located  in the far left pane)
2) Click on the print icon
-or-
1) Click drop-down arrow next to view
2) Highlight either Personal or Enterprise (depending where the group is located)
3) Select group name
4) Click print icon

For All:
1) Click on the Contacts icon
2) Click on print icon

Can I share Contacts?

Contact Sharing

Contact Manager allows users to share their contacts with other members. Clicking
on the Shared tab (in the Contacts pane) will allow you to see the contacts that other
users have shared with you.

Definitions: “Sharer” - The owner of the shared contacts.
“Sharee” - The recipient of the shared contacts.

There are two possible share methods:
Read Only (the sharee can only view).
Full Access (the sharee can view, delete, and edit).

To set up sharing from the sharer’s account.

1) Click on Contacts
2) Click on drop-down arrow next to Actions
3) Click Manage Sharing
4) Select the desired group for sharing
5) Click Modify
6) Use the SimpleClick feature to to select the group or individual you would like t share the contact or contacts with
7) Click Save

Can I turn the preview pane Off / On?

Yes, To turn the Preview Pane Off/On:

1) Click Preferences in the upper-right corner of the screen
2) Click General Settings under the Contacts section of preferences
3) Under Preview Pane select Off or On
4) Click Save

How do I create a new personal group?

To Create a New Personal Group:

1) Click the Contacts icon
2) Click on the drop-down arrow next to New
3) Select Personal Group
4) Type the Name of the Group
5) Click the contacts you would like to add from the contact listing on the left
6) Click the Save button in the upper-left corner of the screen

How do I view Enterprise Contacts?

Enterprise Contacts can be viewed from the SimpleClick menu on the left or through the Contacts application.

To View in SimpleClick:

1. Below the contacts listing simply click on the Enterprise tab.
2. The groups list and contacts list are now visible above.

To View from Contacts:

1. Click on the Contacts Icon within the BlueTie toolbar.
2. Next, click on the VIEW button and select Enterprise Contacts.

NOTE: You can use the arrow next to the Enterprise Contacts option to select specific groups for viewing.

What is SimpleClick?

SimpleClick™ is BlueTie's patented name-based system that makes it incredibly easy to communicate and share information with people with the simple click of a button. Use SimpleClick™ to instantly insert names within the BlueTie application when writing emails, sharing files, or when instant messaging.

To use SimpleClick™:

1) Click on the “To” button and your contact list will appear on the left-hand side of the window.

2) You may choose from personal, shared, and enterprise contacts.

3) Simply click on the desired names to automatically insert them into the “To” field of your email.

4) To send carbon copies of your outgoing email to others, enter additional email
    addresses in the “CC” field by using SimpleClick™ or by manually typing them in.

5) To send a blind carbon copy that does not display the recipient's email address to
     other recipients, enter the email addresses in the “BCC” field by using SimpleClick™
     or by manually typing in the address.

What is the difference between Modfiy Access and Full Access?

Modify Access allows a user to make changes to the contacts but does not allow the user to delete the contact.

Full Access allows users to both modify and delete contacts.

Can I use my eFax Corporate account?

At this time, eFax corporate is not supported through the BlueTie interface.  eFax intends to add this functionality for use in the future, but official dates have not been released.

Do I need to sign up monthly?

If a monthly commitment is not right for you, just click "Send Now Using Fax-On-Demand". Fax-On-Demand is a low-cost fax service that you can use as-needed, without having to commit to monthly payments.

Send faxes anywhere in the U.S. and to more than 20 countries for just $0.75 (USD) for the first page, and $0.25 for each additional page per fax transmission. Please note that each recipient of your fax will be counted as a separate transmission.

How can I send an eFax?

You Can send an eFax in two different ways:

1. Enter your Email application

2. Click on the arrow in the New button on your tool bar

3. Using the dropdown menu, select Fax

4. From the next screen, choose from the options: Learn More/Sign Up, Already a User, Send Now Using Fax-On-Demand

5. Follow the prompts to send an eFax

Or

1. Enter your Contacts application

2. Choose a Contact (that has a fax number stored)

3. Click the Send Fax icon

4. Follow the prompts to send an eFax

How do I Add my eFax # to my Contacts profile?

To Add your eFax # to your Contacts profile

1. Go into your Add my eFax # to my Contacts profile

2. Under Email select eFax Settings

3. Fill in your eFax Number and eFax Pin

4. Check the box that read: "Add my eFax # to my Contacts profile"

5. Save your Preference changes

How much does an eFax cost per month?

eFax Pricing

Your 30-day free trial includes receiving up to 130 fax pages and sending up to 30 fax pages free. After 30 days, your eFax Plus subscription will automatically continue at $16.95 (USD) a month, which includes receiving up to 130 fax pages and sending up to 30 fax pages a month free. Receiving faxes over the included amount costs $0.15 (USD) a page and sending faxes over the included amount to numbers in the U.S. costs $0.10 (USD) a page. To check eFac rates for sending faxes to numbers outside the U.S. click on the eFax options within the eFaz window Note: For toll-free eFax numbers, all incoming fax pages are $0.20 (USD) a page and no free pages are included. Value Added Tax (VAT) may apply to these prices depending on your country of residence. See the eFax Customer Agreement for complete details.

How to Obtain your eFax Number and/or PIN?

If you would like to retrieve your eFax Number or PIN, please visit https://www.efax.com/efax/twa/page/forgotPassword to verify your account information. Your eFax Number or PIN will be sent to the email address specified as the contact address for your eFax account.

If you continue experiencing problems, please contact Customer Service, to provide the following information for verification:

   • Old Email Address(es) listed for your eFax number
   • New Email Address, at which you want to receive faxes
   • Zip Code, according to your eFax account’s Billing Information
   • Last 4 digits of your Credit Card Number, to which your eFax account is billed (if applicable)

Upon verification, we will send your account information to your new email address.

I already have an eFax account, can I still use it?

Yes, you can still use your pre-existing eFax account. All you would need to do is click on the option that says 'Already a User' and enter in your current account information.

Are there any additional costs for using Email Marketing through Bluetie?

No, there are no charges by BlueTie for using BlueTie to launch email marketing campaigns.

What are Bluetie Featuretisments ?

BlueTie Featuretisements are services from trusted partners that extend the usefulness of the BlueTie application. The Email Marketing featuretisement enables an individual or small business to launch email marketing campaigns seamlessly within the BlueTie application.

Who do I contact for service questions related to Constant Contact?

Many customer service questions are addressed at the following site:

Constant Contact Customer Service

Constant Contact's Customer Service Center is open daily.

Who uses the Email Marketing feature?

Anyone that wants to send marketing communications to their customers and do so seamlessly though the BlueTie email application.

Why can't I see the Email Marketing option?

The Email Marketing feature can be disabled or enabled by the Enterprise Administrator. If you cannot see this feature in your application, please contact your Enterprise Administrator.

Can I share a folder that I don't own?

Unfortunately you cannot share a folder which you do not own. Folders can only be shared if they belong to the user. The user cannot share folders that have been shared with them.

Can I upload an entire folder?

No. Currently you cannot upload entire folders. You can however select multiple files at a time and upload all at once by holding down the CTRL key while selecting the files you wish to upload. Once you are done, select open and Upload.

How can I delete a file?

Highlight Folder in  your folder tree where the file is located. Highlight the file and then select delete. This will move the folder to your filing cabinet trash can.

How can I delete a folder?

Click on My files, highlight folder, and click delete.

How can I revoke shared access to an individual user when I have shared folder with multiple contacts?

In order to remove sharing access from an individual user you would:

Click on folder under shared folders>  Highlight on the right hand side and click sharing. Locate user Id of the user that you would like to remove and highlight and click remove.

How can I save a shared file to my hard drive?

You can save a shared file to your hard drive by clicking on:

1) Shared Folders

2) Highlight the shared folder and select Check Out.

How can I share a file?

Unfortunately you can only share complete folders at this time and not individual files.

How do I create a new folder?

In order to create a new folder:

1) Click on the Filing cabinet Icon and then New Folder button in the upper right part of the application.

How do I share a folder?

In order to share a folder:

1) Highlight the folder in the folder tree and then click on share on the right hand side. Grant sharing access accordingly.

Can I hide from or block certain users?

You can set your Online status by clicking Options in the Instant Messaging window.  You may display your online status to all BlueTie users, only users in your enterprise, or you can select hide and appear to be offline.

If you wish to block a user, select Add on the Options page and enter the username into your block list.

How do I add someone to my Currently Online List?

You may communicate with any BlueTie user via the IM application.

To add users to your Currently Online, choose them from any of your Contacts lists or groups.

1.) Click the Currently Online button directly from your IM window. 

2) This will bring up a Currently Online list which you can add people directly from the simple click list.

3.) After adding these users, just Click Save.

How do I disable new Instant Message notifications?

1.) Click the Options button in the IM window.

2)  Under Alerts, un-check the boxes for audio and/or pop-up notifications.

3.) Click Save.

How do I know someone is online?

If a user is online, they will be displayed in the Currently Online list of your Contacts.  Any user in your Currently Online list will be indicated if they are online by the icon next to their name lighting up regardless of list or contact group.

How do I send an Instant Message to someone?

In order to send an instant message to a user:

1. Click on the IM icon.

2. Click in the field labeled "To".

3. To enter a member name, you can use one of the following methods:
   
    Click a hyperlink of the member listed in the Currently Online list.
    -OR-
    Manually type in the username of the member you wish to chat with.

4. Enter your message in the “Message” field.

5. To send the message, click the “Send” button or hit “Enter” on your keyboard.

How do I switch between IM conversations with several users?

You can have multiple IM sessions with any BlueTie user.  Each user you are speaking with will appear at the right side of the IM window, in the Users list.  Simply click on the user you wish to continue speaking with, and send your message. 

The number of new messages in the IM session will appear next to the name of the user it is from.

What is the Currently Online list?

The Currently Online list displays other BlueTie users that are logged in. It will only show users which you have added to your currently online list. You can send an Instant Message to any user on this list, and communicate instantly.

Why can't I send or receive Instant Messages

1.) Check to see if IM port is open. This can be done by using the telnet feature. Please refer to links for process.
2.) Check for pop-up blockers

Do I need separate layouts saved for my email, contacts, and calendar separately?

No, you may configure one layout across multiple applications and that will apply as you have set the pods.

How can I exclude a pod from one of my layouts?

You have the ability to minimize the pod for a layout.  The pod will remain, but will not take up as much space as it normally would when expanded.  The minimized pod may be organized wherever you would like to put that as well.

How do I get the Layout Manager to stop prompting me to save?

The Layout Manager detects when you make changes to the layout of you application screens and will prompt you to save them.

To disable the change layout prompts:

1) Go to your preferences, under General Settings, and click Layout Settings.

2) Select the desired preference and click Save

For more information on this functionality, click here

How do I save a layout?

Organize your pods the way you would like to see them in your saved layout.  To do so, drag the top bar of the pod to a different location on your screen.  Once you are satisfied with the pod locations, click on Layout Manager and select Save Layout As...Enter the name of the layout and click Save.

What is the Layout Manager?

The Layout Manager allows you to save the organization of the pods within each application.  You may save these pods in whatever configuration you would like by dragging their top bar to another location.

Click here for more information on how to use the Layout Manager.

How Do I Configure My Phone To Work With Mobile Sync?

Once you let us know which phone you are utilizing within your BlueTie account Mobile Sync Preference, we will send instructions directly to your phone via SMS*, or you can follow written instructions using a browser on the device.

Step-by-step instructions may be found here [link to instructions].

*SMS is currently only supported for US phones.

What Do I Do If My Device Is Not Supported?

If your mobile device is not currently supported by BlueTie's Mobile Sync, please contact us and let us know which device you are using.

You may us our Contact Us form, located here.

Please include the make and model of your mobile device.

Which Features Are Supported On A Windows Mobile Device?

If you are using a Windows Mobile device with the BlueTie Mobile Sync Tool, you will have access to your Email through POP or IMAP, with the ability to sync your Calendar, Contacts and Tasks.

Which Features Are Supported On BlackBerry?

If you are using a BlackBerry device with the BlueTie Mobile Sync Tool, you will have access to your Email through POP or IMAP, with the ability to sync your Calendar, Contacts and Tasks.

Which Features Are Supported On The iPhone?

If you are using an iPhone with our Mobile Sync tool, you wll have access to your BlueTie Email via IMAP or POP, with the ability to sync your Contacts.

Calendar and Task Sync is not supported at this time.

Why does the My Day screen say "Loading..."?

This will occur when the application is attempting to retrieve the updated account information. If the screen continues to say Loading... after several minutes the browser may have timed out while attempting to communicate with the server. It is recommended to click another application such as Email or Calendar and then click back on the My Day icon to refresh the My Day screen.

What are invitations?

How do I invite somebody to use BlueTie?

You can invite someone by logging into your account, and clicking the Available Invites link on the My Day screen. In the new window that opens up, fill in the First Name, Last Name and the Email Address for the person that you are inviting and click the Send button.

How can I check the status of available invites?

You can check whether an invitation was accepted by viewing the Invitations Sent/Accepted status within the My Day section.

How often do I get more available invites?

Users will receive a random number of new invites after an account is created and also shortly after the last invitation is sent.

What is the special invitations box for?

The special invitation box is on the MyDay screen to list any upcoming birthdays or anniversaries of contacts in the users contact manager.

Why don't I have any available invites?

You may not have any invites available if your account was just created or if you have already used all of your available invites. New invites will, however, be made available again shortly after. Invitations are only granted to free accounts.

How Do I Configure The Outlook Sync Tool?

Coming Soon

Link to Instructions

How Do I Download The Outlook Sync Tool?

Coming Soon...

Link to download

How Do I Obtain An Outlook Sync Log File?

Coming Soon

What Features Will Sync Between BlueTie and Outlook?

The Outlook Sync Tool will ensure that the following features are synchronized betwen your BlueTie account and Outlook:

• Calendar
• Contacts
• Tasks

Email may be accessed in Outlook via POP or IMAP.

Which Versions of Outlook Are Support?

Coming Soon

Will Outlook Sync Synchronize Email?

Coming Soon

How do I enable RPost as the admin for a user?

1) Find user and click on the Modify Access button.
2) Check the box that says Registered Mail to enable this for the user.

Upon activation or deactivation of this feature, you will see a pop up window that states that it will take 24 hours for the desired action to take place and once the account has been activated or deactivated an email will be sent to the admin to inform them of this action.

How do I enable RPost for all newly created users?

1) In order to have Registered Mail enabled for all newly created users

then you would need to add the feature to your enterprise default plan.

2) To set your enterprise company default plan please follow this link:

http://support.bluetie.com/node/502.

Upon activation of this feature in the enterprise defaults section, you will see a pop up window that states that it will take 24 hours to for the desired action to take place and once the account has been activated or deactivated and email will be sent to the admin to inform them of this action.

What is SecuRmail encryption?

SecuRmail™: provides end-to-end encrypted delivery for email message body text and all attachments, with straight-through delivery to the recipient’s inbox, auto-delivery of decryption passwords, options to reply encrypted, with court admissible records proving compliance with security requirements, and e-discovery management for decryption of litigation-related email evidence. BlueTie's secure encrypted email service solves the most common dilemma relating to email encryption – maximizing simplicity for users while maintaining the highest levels of security.

How Do I Contact FTD Customer Service?

To get in touch with FTD's Customer Support, please visit: http://www.ftd.com/12823/custserv/

How Do I Enter the FTD Store?

There are a few different ways to enter FTD within BlueTie. 

Your My Day screen's Special Event pane will list all upcoming birthdays, anniversarys, and holidays.  Below each of these events will be a Send Flowers link (when appropriate), which, when clicked, will open up the FTD Store right within your BlueTie application.

You may also enter the FTD store through an individual's contact information.  Just open up their contact card and click the Send Flowers link located below their photo.  This will take you directly to the FTD store.

For step-by-step instructions, please click here.

Which Holidays Are Compatible With FTD?

On your My Day screen's Special Events pane, BlueTie will automatically alert you to upcoming national and religious holidays (depending on your Calendar preferences).  Depending on the occasion, we may recommend that it be appropriate to send a gift or flowers to a co-worker, loved one or friend.

Here is a list of Holidays that, when in your Special Events pane, will provide a quick link to send flowers:

How can I review or submit an order?

Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the "Place Your Order" button to submit your order. Once you place your order, we will send you a confirmation email. We will send you another e-mail message at the time of shipment. 1-Click shopping is automatically turned on for you so that it's even easier to order in the future.

How do I add Items to my Shopping Cart?

If you want to order an item from Amazon.com, click the "Add to Shopping Cart" button on the item's product detail page. If you want to buy the product from another seller, click the link in the More Buying Choices box instead and follow the directions. Once you've added an item to your Shopping Cart, keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the at the top of every page of our website.

How do I check an order status?

If you would like to review or change something about the order you placed before it enters the shipping process, click the Your Account link in the top right corner of most pages on our site.  Here you will be able to change the particulars of your order without having to contact us.

How do I find Items?

First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our store. You will also find links to browse lists and more detailed product-specific searches in the top navigation bar of each store. When you find an item that interests you, click the title or name of the item to see its product detail page. Here you will find more information about the item, including an availability estimate of how long it will take before the item will be ready to leave our fulfillment center.

If you don't find what you're looking for in one of our Amazon.com stores, you may want to visit one of our international websites, including Amazon.co.jp, Amazon.ca, Amazon.co.uk, Amazon.fr, Amazon.de, and Amazon.at.

How do I pay for Items?

There are many ways to pay for your order. We accept American Express, Diners Club, Discover, JCB, MasterCard, Eurocard, MasterMoney, Visa, Visa Check Cards, Amazon.com gift certificates, or a check, money order, or cashier's check denominated in U.S. dollars and drawn on a U.S. bank. All orders must be prepaid. If you're paying with a credit card, enter the number without spaces or dashes.

Choose a password for your account so that when you come back to Amazon.com in the future, you can use the same shipping address and method of payment you provided during this first order. You will also be able to use your password to make changes to your order and account information. Make sure to choose something you will remember the next time you want to place an order. Passwords should be 4 to 16 characters long and can contain any combination of letters or numbers.

How do I place my first order?

Placing an order with Amazon.com is easy. There's no need to create an account first. You automatically create an account when you place your first order online. We cannot accept orders by phone, fax, or e-mail. All orders must be placed online.

How do I Proceed to Checkout?

Take a moment to review all of the items you've placed in your Shopping Cart. If you decide that you don't want to purchase a particular item right away, click the "save for later" button next to the title. The item will move from your current Shopping Cart to the "Saved Items--To Buy Later" list below. If any of the items are to be gifts, click the "add gift-wrap/note" checkbox under the item. (You'll be given a chance to order gift-wrap and/or add a note during the checkout process.)

When you're ready to place an order for everything in the "Shopping Cart Items--To Buy Now" section of your cart, click the "Proceed to checkout" button. You will be taken to the first page of the order form.

The instructions below outline each step of our online order form. If at any point you encounter difficulty or receive an error message, please consult our troubleshooting tips.

I already have an Amazon account, can I still use it?

Yes, once you are finished shopping in the AStore and proceed to checkout, you will be asked to login in with your existing Amazon account information.

What is a Wish List?

With Earth's Biggest Selection, Amazon.com has everything you could possibly ask for--so ask for it! It's easy to create a list of what you're hoping for: as you shop, click the "Add to Wish List" button on the page of any item that strikes your fancy. Make the list publicly searchable (or easily send it to friends and family) and presto--you're simple to shop for.

What should I use for a shipping address?

Tell us where you would like to ship your order. If you are shipping to an APO or FPO address, click here for further instructions. If you are shipping to a post office box, please enter the words "PO BOX" before your box number to ensure that the order is delivered by the U.S. Postal Service.

When prompted, how do I sign in to the Amazon Store?

Enter your e-mail address. (Keep in mind that the e-mail address you provide here will be the only e-mail address to which we can send information about subsequent orders.) Indicate that you are a new customer. (Do not fill in the password field; you will be asked to provide a password for your account later in the process.) Click the "Sign in" button.

Where do I order a gift?

You can find the Ordering a Gift option in two different places:

1) Within your "Special Events" that will include: Birthdays, Holidays, Anniversaries, Religious holidays, and other Special Events. For these "Special Events" you will have an Order a Gift clickable hyper-link that will direct you to the Amazon Store.

2) Within you Contacts you can select any contact and within the Contact Preview, or detailed Contact page you will have an Order a Gift icon within the Left-Hand Corner of your screen/dialogue box.

Which shipping method should I use?

Consider how quickly you would like to receive your order, and choose a shipping method. If you would like to take advantage of FREE Super Saver Shipping and your order qualifies, be sure to select it as your shipping option; you will not receive free shipping automatically. Please note that it's not possible to request a specific carrier.

We will estimate shipment dates for you on the order form, just before you submit your order. You will see estimated shipment and delivery dates in the e-mail we send you to confirm your order.

If there is more than one item in your order, you will be given the following options:

• Group my items into as few shipments as possible
• I want my items faster. Ship them as soon as they become available (at additional cost)

If you choose the first option, we'll consolidate your items into the fewest shipments possible. We'll show you the minimum number of shipments needed to complete your order. If you choose the second option, we will ship items to you as they become available, beginning with those already in stock. You'll be charged a per-shipment fee for each shipment. Read more about shipping preferences, and find domestic shipping rates or international shipping rates.

Also, please note that the availability listings on our website are intended for single-copy orders. Orders for many copies of the same item may take longer to assemble.

The shipping charge for your order will be displayed on the order summary page just before you submit your order.

Can Tasks be shared?

Unfortunately at this time you cannot share tasks within the Bluetie application.  However, you can assign yourself a Task within one of your Contacts as a follow-up to previous communication in the History section.

How do I create a task?

In order to create a New Task:

1.)  From the application menu, click on the Task List icon.

2.)  In the New Task “Title” field, enter the task name.

3.)  To set a date for the new task, use the Due Date drop-down lists for month, day, and year. To create a task without a due date, check the No Due Date box.

4.)  To establish a priority for the new task, use the Priority drop-down list. Tasks are set with a Normal priority level, by default.

5.)  To choose a task status, use the drop-down menu labeled “status”.

6.) When finished, click Save.

***Tasks can also be created from both the My Day screen and Calendar application.

How do I delete a Task from the My Day screen?

Tasks can be deleted from the My Day screen. To delete a Task, Right Click on the Task itself and choose delete., 

How do I delete multiple tasks?

To delete Multiple Tasks:

1.) Go to the Tasks application.

2.) Mark all Tasks you wish to delete as Completed by checking the box of the Task.

3.) Click the button Delete Completed Tasks.

How do I edit Tasks?

In order to edit Tasks:

1.) Double click on the Task you wish to modify.

2.) Make any necessary changes to the selected task, and then click Save.

Can I enable/disable this feature?

If you are a BlueTie Pro user, your Enterprise manager has the ability to enable or disable this feature on a user by user basis. Disabling this feature will remove all instances of the Yahoo! search including the search box at the top of the application. Enterprise Managers can click here to learn more.

Can I turn on/off the Highlight & Search function?

Yes. Users can turn on or off the Highlight and search option from the Prefereces menu:

    1)  Click on the Preferences menu.

    2)  From the Email Section, cilck on General Settings.

    3)  Within the Viewing emails category you will see the option for Highlight & Search.

    4)  Select the on or off button and click, SAVE. 

NOTE: This feature can also be disabled when highlighting a word or phrase in email. Simply, click on the "Disable highlight and search" section of the pop-up menu.  

How do I use the Highlight and Search method?

First, ensure that this feature has been enabled on your account by clicking on the Preferences menu. Under General Email Settings you will see a section for 'Highlight & Search'.

Next, when viewing an email, simply highlight the word or phrase (up to 50 characters) you would like to search for and after a 1 second pause the pop-up menu will appear.

Lastly, click on the 'Search Yahoo! for 'your criteria'"...' section and your results will automatically populate in a new window.

Is there a character limit on Searches?

Yes.  The Yahoo! search feature will only recognize up to 50 characters per search. Therefore, if you are searching for a phrase, the search & return reults will only apply to the first 50 characters of that phrase.

Is there a limit to the number of Search results I can receive?

Yes. The Yahoo! Search feature can return up to 50 results per search (10 results per page).

Why am I not receiving Search results?

Search results are compiled directly from the Yahoo! database. If you perform as search that produces 'no results', it is likely that Yahoo! does not have an entry for that match in their database.

Hint: If you return 'no results', try to broaden your search by using a general term to begin. (ie. search for cars, rather than Corvairs)  

Attachments

1)  In the New Email window, click the Attach button.
To the right of the “Attach files from” button is a drop-down list that allows you to select the type of files you would like to choose from. You may select files from “My computer” or “Online files.” or vCard information

2)  Once you click the Attach button, a window labeled “File Upload” will pop up. Select the file(s) that you would like to attach so they appear in the file name field, and click Open.

3)  Once you have chosen the first file, the Email Attachment window will update itself. It will list the file that you have selected and gives you the option to add more files. You may add more files by clicking the Attach button again. Continue this process for each additional file.

4)  The attachment window will display the progress of your file upload(s). Your compose screen will refresh with the attached files displayed by name under 'Attachments'. The size of the files will also be displayed in kilobytes. While the uploader is working, you may fill in the address fields as well as compose the message body.

5)  To remove a file in the Email Attachment window, delete the file name of the selected attachment before pressing Open. This can also be done from the compose screen after the files are uploaded by clicking the Remove button. 

Composing Email

Deleting Messages

Downloading Attachments

When an attachment is sent along with an email, a paperclip icon will be displayed next to the email in your inbox. To download an attachment from an incoming email, please do the following:

1) Click on the name of the attachment while previewing the email. 

2) To view the attachment, click Open.

3) To save the attachment, click Save and select the location where the attachment will be placed.

Email Preferences

This section provides a brief description for each Email preference in the web application

Flagging Messages

To flag a message, please do the following:

1. Go the Email application,

2. Click on the Flag As button and select from the following:

Read: Flagging a message as read will un-bold the message to indicate that it has been read.  This will remain in the folder where it is located.

Unread: Flagging a message as unread will change the message(s) to bold to indicate that it has not been read.  This will remain in the folder where it is located.

Keyboard Shortcuts

BlueTie Keyboard Shortcuts

From the message list.

• Enter or Ctrl-O (open message)
• Esc (close preview pane)
• Up/Down Arrow (move selection)
• Ctrl-A (select all)
• Ctrl-R (reply)
• Ctrl-F (forward)
• Ctrl-P (print)
• Ctrl-Shift-R (reply all)
• Del (delete message)

From message preview pop-up window

• Ctrl-R (reply)
• Ctrl-F (forward)
• Ctrl-P (print)
• Ctrl-Shift-R (reply all)

Managing Email Folders

Keep your email organized with folders.

New Email Alerts

To receive new email notifications when new messages arrive, please do the following:

1) Click on Preferences
2) Click on General Settings (under Email section)
3) Under New message notifications 
4) Use drop down and select desired Notify me: choose time and then click Save.

Printing Email

To print an email, please do the following:

1) Click on Email.
2) Click on Print icon (located at top of email section).

Replying To and Forwarding Messages

To Reply to email messages, just click on the Reply button located at the top of the message.

To Forward a message, just click on the Forward button located at the top of the message as well.

Reporting Junk Mail

If a message is received in your inbox and you suspect this to be junk you can click the Report Junk button and this will be reported to the appropriate team.

If a message is received in your Junk-Mail folder and you believe this not to be junk then please click on the Not Junk button and this will ensure delivery from this address in the future.

Retrieving External Email (POP) into Web Account

Note: You will need to have your server settings, username, and password before continuing. If you do not have this information, you may ask your Internet Service Provider or System Administrator.

Rich Text and Plain Text Formatting

Saving Email To The File Cabinet

To save email messages in your email account to your file cabinet:

1. Select an email by highlighting, viewing in the preview pane, or double-clicking to pop up in a seperate window

2. From the toolbar at the top of the email, click on the disk icon (found directly next to the print icon)

3. A file cabinet folder tree will appear

4. Select the desired folder or create a new folder

5. Click 'Save'

6. Next, choose whether you want to save the entire message, just the email attachments, or both

7. Click 'Continue' to finish

Saving Outgoing Email

Searching Email

- To search your email messages, click on the Search button in the email application. You may then enter a keyword or words that you are searching for, and may specify which email folder you would like the system to search within (if any need be specified).

SecureSend™

SecureSend™ is BlueTie's encrypted file transfer system, which lets you send files with complete confidence, knowing that your confidential data will remain secure.

To Send a File using SecureSend:

1)  Within the Email Application, click the down arrow next to New.  A dropdown will display, giving the option for Email, SecureSend, Folder or Email Marketing.  Highlight and select SecureSend.  The SecureSend interface will open within the application.

2)  Click the Send File button located in the top-right corner of the interface.

3)  Enter the entire email address of the intended recipient(s).  If entering multiple addresses, separate each address by a comma.

4)  If desired, enter a personal message to be sent with the file.

5)  If you would like to be notified when the file has been downloaded, check the "Request notification upon download" box.

6)  If you would like to postpone the file delivery, enter the appropriate date and time you desire.

7)  When you are satisfied that the entered information is accurate, click Send File at the bottom of the interface.

8)  Enter and confirm the desired password for the file.  The password must be at least 5 characters long, and the recipients must enter this password to gain access to the file upon download.  Click Send File.

9)  The SecureSend Upload window will open.  Choose the file you would like to upload, and click Open.  SecureSend will encrypt the file as it uploads (this may take a few minutes, depending on the size of the file being uploaded). 

10)  Once the upload is complete, the SecureSend Upload window will display a message stating, "Your SecureSend has finished uploading successfully and has been sent."

11)  Click OK.  The transfer is now complete.

Viewing Messages

This section provides how-to instructions on viewing email messages

Calendar Sharing

Calendar Sharing Preferences

To access calendar sharing preferences:

1) Click the Preferences link in the top right corner of your account screen
2) Click the Calendar Sharing link under the Calendar section

Free Busy Sharing (Time Blocks Only)
Free-Busy access allows you to share your calendar with reserved time blocks only.  All other details of your calendar are restricted. 

Read-Only Sharing (Time Blocks plus Details)
Read-only sharing allows you to share your calendar with time blocks and details, without allowing editing.

Full Sharing (Administrative Access)
Full sharing access allows you to not only share your calendar, but give editing and scheduling capabilities to those users you've shared with. *This access level is restricted to members of the system and is not available to non-members.

Creating a New Event

You can create a new calendar event by doing any of the following:

• From anywhere in the application, click New Event from the Shortcuts window
• From anywhere in the application, click Quick Add from the Shortcuts window 
• From the Calendar screen, click the New Event icon
• From the Calendar screen, right-click on the day of the event and choose New Event
• From the Contacts screen, right-click on a group or individual, and select New Event

DETAILS

Attendees: Enter the username(s), email address(es), or group of contacts who should be attending.

Subject: Enter a descriptive title of the event or meeting.

Location:  Insert location where all attendees should report for the event.

Notes: Include a description of meeting goals, discussion topics, phone numbers, and other important information.

Mark as Private: Restrict other users who have access to your account from viewing the details of a personal event.

TIME

First Available: A scan of the attendees calendars will find the first commonly available time to schedule.

Duration: Select the amount of time for the event to last.

Start and End Dates: Indicate dates of the new event.

RECURRENCE

Occurs: Set a recurring event daily, weekly, monthly, or yearly.  Set an End on or After date to end the recurrence.

Click Save to include the new event into your Calendar.

Editing a Recurring Event

To edit a single instance of an already scheduled recurring event:

1) Hover your mouse over the appointment and right-click
2) Select Edit Instance
3) Edit the instance and click the Save button

Note: All other instances will be preserved.

To edit all instances of a recurring event:

1) Right-click on the event and select Edit Event or double-click on the event
2) Click the Edit button found in the tools menu at the top of the window
3) Edit the instance and click the Save button

If you're editing the instance you can also at that time see the details, attendees, recurrences of the events and any possible attachments and modify accordingly.

Editing an Existing Event

To make an edit to a single existing event, right click on the event and select Edit Event. You can also double click on the event and use the Edit button found in the tools menu at the top of the window.

If you wish to edit one instance of a recurring event, see Editing a Recurring Event

General Settings

1) Click on the Preferences link in the upper right hand of the screen

2) In the Calendar section, click General Settings

Calendar Name: This is the name of your calendar, and is the name seen in the Caledars window when shared. The default format is last name, first name, but can be edited at any time.

Default View: This drop down menu allows you to choose from daily, weekly, and monthly views for your default calendar application view.

Remind: If you wish to use reminders for appointments, either by email or pop up window, use the dropdown menu to select the reminder increment.

Work Week: Check the boxes to create your work days. When another user is searching for a first available time slot in your calendar, non-work days will be excluded.

Work Hours: Select your work day start and end times. When another user is searching for a first available time slot in your calendar, non-work hours will be excluded.

First day of week: Your default view will begin with the day of the week selected from this menu.

Calendar View Increment: Use this menu to select the default time increment in you calendar. This applies to daily and weekly views only.

Free/Busy Access and URL: Once this is enabled, you can share your URL with users of external calendars, such as Outlook. This allows non-members to seach for available time slots, even if they aren't in the BlueTie system.

Inviting Meeting Attendees

You can invite both members and non-memebers*.  These invitations are also referred to as Meeting Requests.

To Invite Attendees:

1) Open a new or existing event window. For an existing event, click Edit

2) To add a contact from your address book into the Attendees field, select Contact List from the tool bar and click on the name of the contact(s)

3) To invite a contact that is not in your address book, simply type a valid email address(s) into the Attendees field

*Members will be receive your meeting request directly their own account. Non-members will be invited via email.

Meeting Requests

Meeting requests are received when another member has invited you to an event. Meeting requests are visible in multiple locations in your account.

My Day - Universal Inbox

Meeting requests are visible in the Universal Inbox. Clicking on the bold text Meeting Requests will take you to the the details of the request. At this point you can choose to Accept, Decline, or mark the meeting as Tentative.

Scheduler

From inside the Calendar application, you can find the Scheduler window to the left (default) of your main Calendar window.  The Meeting Request view is found just above your above your yearly calendars. Clicking on the bold text Meeting Requests will take you to the the details of the request. At this point you can choose to Accept, Decline, or mark the meeting as Tentative.

Bolded Calendar Appointment

Meeting requests are also placed directly inside of  your calendar, in the corresponding time slot. They are distinguishable by bold text. By right clicking on the request , you can choose to view the Details of the request, Accept, Decline, or mark the meeting as Tentative.

Notifications / Reminders

Choose to have either an email or pop-up reminder prior to an event.  This can be chosen for all events, or one individual event.

To receive a reminder for all events:

1) Click Preferences.

2) Go to General Settings under Calendar.

3) Next to Remind, select the time interval you would like to receive the reminder prior to the event. 

4) Indicate either Popup or Email for the type of reminder you would like to receive.

5) Click Save.

If you have reminders turned off for all events, but would like a reminder for a particular event:

1) For an event that has already been scheduled, double click on the event in your Calendar.  Click the Remind button and select the interval in which you would like to be reminded.

2) For a new event, while scheduling click the Remind button and select the interval in which you would like to be reminded.  Click Save.

Printing a Calendar

You may print your Calendar in any view you have set as your default, or any view you choose. 

1) Click the Print icon in the chosen view of the Calendar application.

2) You will be given a printing preview.  Continue in your normal printing process.

Quick Add Appointments

The following keywords can be used with Quick Add to add appointment to the calendar. Quick add will only work for the current week.

Dates:
Tomorrow, Today, Monday, Mon, Tuesday, Tue, Wednesday, Wed, Thursday, Thr, Thur, Thu, Th, Friday, Fri, Saturday, Sat, Sunday, Sun

Times:
Breakfast (defaults to 8:00 am), Lunch (defaults to noon), Dinner (defaults to 6:00 pm for 2 hours), Noon, Midnight

Examples:
Lunch with Bob on Friday, Meeting with Sue at 3pm on Friday

Recurring Events

When scheduling a New Event, you can a recurrence for daily, weekly, monthly, or yearly.  All New Events default to only one instance on your Calendar.

Daily: Set to every 'x' amount of days, or every day.

Weekly: Set to every 'x' amount of weeks, and choice of weekdays.

Monthly: Set certain numbered day of the month, or specific month location (i.e. Second Saturday of each month)

Yearly: Set the day or weekday location of the following year.

All recurring events can be configured to have no end date, or end on or after a certain date.

Right Click Menu Options

You can perform a variety of actions by right-clicking in your Calendar.

For events you have scheduled:

• View Details
• Edit Event
• Delete Event

For events scheduled by someone else:

• View Details
• Delete Event

For a recurring event you have scheduled:

• View Details
• Edit Event
• Delete Event
• Edit instance
• Delete instance

For a recurring event someone else has scheduled:

• View Details
• Delete Event
• Delete instance

Right-clicking on a free date or time slot:

• New Event
• New Task

Sharing Your Calendar

Note: Calendar sharing can only be setup from the account of the calendar being shared

Viewing a Shared Calendar

When another user has shared a calendar with you, their calendar  name will appear in the Calendar section of the Scheduler section.

Calendar Overlay View
Shared calendars can be overlayed onto your own by clicking the check box to the left of the calendar name in the Calendar section of the Scheduler. The shared calendar appointments will display on your calendar in addition to your appointments and will be distinguishable by the color associated to the calendars. The calendar color can be changed in the Calendar section of the Scheduler by clicking the color box to the right of the calendar name.

Single Calendar View

Viewing Calendar

Click here to learn how to setup your default Calendar view.

You can switch your view in the Calendar application with one click on the view type icons.

Easily switch between:

• View Today
• Monthly View
• Weekly View
• Daily View

Adding to a Group

To add contacts to an existing group:

1) Click the Contacts icon
2) Right Click on the Group In the Simple Click Pane on the left hand side.
3) Click on Create New Group.
4) SimpleClick™ the contact(s) from the contact pane on the left (Note: groups cannot be added to groups)

or

1) Click on the Contacts icon
2) Click on the View button and select Groups, then Enterprise or Personal depending on the list you wish to view.
3) A list of groups that exist under Enterprise / Personal Contacts will appear in the grid below.
4) Select the Modify button next to the group.
5) Click on the users listed on the left to add them to the group.
6) Click SAVE.

To add contacts to a new group:

1) Click the Contacts icon
2) Click on the arrow next to New.
3) Click on New Group.
4)  SimpleClick™ the users which you would like to add into this group.
5) Click the Save button

Change a Display Name

To Change A Display Name

1) Click the Contacts icon
2) Click on the contact name from the Display Name column
3) Click on Edit.
4) In the Display Name section, choose the way you would like the contact displayed
Note: You can specify a custom format by selecting the custom format from the drop down menu.
5) Click the Save button
             

Create a Contact

To create a new contact:

1) Click the New Contact link from the Shortcuts window
2) Use the available fields to enter in the contact information
3) Click the Save button
4) A menu will then popup to allow you the option of adding this contact to multiple groups.
5) Simply check the box next to the group name to add the contact to the group(s) desired (if any).
6) Click Close to finish or Add Another Contact to continue adding additional contacts.

or

1) Click the Contacts icon
2) Click the Drop down arrow next to New.
3) Select New Personal/Enterprise Contact.
4) Enter in the appropriate information and click Save.
5) A menu will then popup to allow you the option of adding this contact to multiple groups.
6) Simply check the box next to the group name to add the contact to the group(s) desired (if any).
7) Click Close to finish or Add Another Contact to continue adding additional contacts.
 

To create a contact under an existing group:

1) From the Simple Click menu, right click on the group name and select New Contact.
2) Enter in the desired contact information and click Save.
3) Next, select any additional groups you would like the contact to be added to (if any).
4) Click Close to finish or Add Another Contact to continue adding additional contacts.
 

Creating a Group

You may create a new Personal Contacts group in multiple places within the application:

1) From the SimpleClick menu you can right click on the My Contacts group and select New Group from the drop down.
2) From there you will be brought to the Group Creation screen where you can designate the group name and add the desired users to the group simply by clicking on their contact on the left.
3) Click Save when finished.
 
or

1) Click on the Contacts icon.
2) Click on the New button drop-down and select Personal Group.
3) Once within the Group Creation screen, simply click on the users from the list on the left and click Save when finished.

Display Options

You may view your contacts in a format of your preference.

Edit a Contact

To edit a contact:

1) Click the Contacts icon

2) From the list of contacts, click on contact you wish to edit.

3) In the new window that opens, choose the fields you wish to edit (Overview, Detailed, Custom Fields)

4)Click Edit.

5) Edit the contact information and click the Save button

Export Contacts

1) Go to the Contacts icon, and in the Actions drop-down menu, select Import/Export Contacts.

2) Choose the contacts your wish to export (Personal, Enterprise, Shared).

3) Choose the format you wish to export them into (CSV/Comma Separated Value, or vCards in a zip file).

4) Click  Export.

Importing Contacts (.CSV & .VCF)

You can import a previously existing contact list via a .csv file from ACT!, MS Outlook, Outlook Express, Goldmine and more.

1) Go to the Contacts icon, and in the Actions drop-down menu, select Import/Export Contacts.

2) Click Import and Browse to choose the .csv file of contacts to import.  (See the sample .csv file for reference)

3) Choose the personal group from the drop-down menu to import to (if any).
         Note: To upload contacts to Personal Contacts select No Group.

4) Select Import and all compatible data will be imported, next you will be brought to the Field Mapping screen in the case that any of the fields were unrecognized upon initial import..

5) On the field mapping screen you will see a list of the columns that  were unable to be imported directly to BlueTie defined fields. Next to the list you will see a drop-down menu that will allow you to choose the BlueTie defined field name or a user-defined field name to map the information to.

      EXAMPLE: If you original .csv file labeled the birthday column as D.O.B. you would see this in the list on the left. You will also see an example of the data that correlated with this field. From the drop-down you can select the Birthday field to map the D.O.B. column to this way your contact information is not lost.  If you would like your contacts birthday to display as D.O.B. simply create this as a user-defned field and map to the field from the drop-down.

 6) Once finished, simply click on Accept and the contacts will be fully imported.

You can also import contacts via the .vcf format as well. With this option you are only limited to importing one contact at a time.

1) Go to the Contacts icon, and in the Actions drop-down menu, select Import/Export Contacts.

2) Click Import and Browse to choose the .vcf file  to import. 

3) Choose the personal group from the drop-down menu to import to.

4) Select Import and proceed with steps 4 through 6 as stated above.

Managing My Contact Information

Edit and Email your contact information.

Print Contact or Contact List

To Print a Contact

1) Click on a contact to preview contact.

2) Select the Print Option.

To Print a Contact List

1) Click on the Contacts Icon at the Top of the screen.

2) Select View and choose to view the Contacts you are looking to Print.

3) While viewing these contacts, click the printer Icon which is located between the 'save to file' button and the 'red 'x' delete button'.

Saving a Contact to File

 To Save a Contact To File:

 While previewing the Contact's information, click Download and choose where to save the information to. 

Share Enterprise Contacts

Note: Enterprise contact sharing can only be setup from the Enterprise Manager account

To share enterprise contacts:

1) Login using the Enterprise Manager account
2) Click the Preferences link in the top right corner of your account screen
3) Click Share Enterprise Contacts from the Enterprise section
4) Choose the group that you wish to share from the drop-down menu
5) Click the Create Sharing for Groups button
6) A new pop-up window will appear. Specify the type of access (Read Only, Modify Access, or Full Access) you would like to grant from the drop-down menu at the top of the    screen.
7) SimpleClick™ the member that you would like to share with from the Contact listing on the left.
8) Click the Save button

Shared Contacts

Note: Contacts must be in a Contact Group in order to be shared and can only be setup from Sharer account

Uploading a Photo

To upload a photo to a Contact:

1)  Preview the Contact's information.

2) Click on the Add Photo image and Browse for the appropriate file. 

3) Click Upload.

These are the valid image types that we currently support for upload:

View a Contact

You can view many aspects of Contact information.

Viewing and Managing Enterprise Contacts

To view enterprise contacts at anytime:

1. Click the Enterprise tab on the bottom of your contact window

To view and manage enterprise contacts:

1. Click the Contacts icon
2. Select View>Enterprise Contacts.
3. Select which group you would like to view or just select All.

The available buttons will vary depending on the level of access you have to the Enterprise contacts (Read Only, Modify Access, or Full Access). The access level granted can only be changed by an Enterprise Manager.

Receive an eFax

During the eFax account set-up process you are assigned a fax telephone number which others may use to send you faxes.

eFax subscribers have all inbound faxes delivered directly to the email address or addresses they have specified during the eFax account set-up process. Users may specify up to 5 email addresses, each of which will receive a copy of all inbound faxes.

Received faxes appear in the user’s inbox with From defined as “eFax” <message@inbound.efax.com>, and Subject defined as “eFax from [name, if any, configured in sending fax] – X page(s), caller ID: XXX-XXX-XXXX. 

The actual content of the fax message is included with the email as an attachment, in either Adobe PDF, Tagged Image FileTIF, or eFax proprietary EFX format, as specified in the users’ preferences during eFax account set up. This preference may be modified by logging directly into the user’s eFax account at www.eFax.com.

Faxes received by eFax customers are stored online for 1 year by eFax in each user’s eFax Message center, which can be accessed by logging directly into the user’s eFax account at www.eFax.com.

NOTE: Fax-On-Demand users may not receive faxes.

Send an eFax

To send a fax using eFax:

1. In the email application, click the NEW dropdown arrow.

2. Select FAX -- If you do not have eFax credentials stored in BlueTie, click "Learn More/Sign Up".

3. The Compose Fax window will open.

4. Click TO to bring up your Simple Click contact list.  Click the contact(s) you'd like to send the fax to.  The contact’s fax number will automatically be added (If contact has no fax number, you will be prompted to enter one).  Additionally, you may manually enter fax numbers into the TO:  field.

5. If you'd like to include a coversheet, ensure that the "Include Cover Page" box is checked.

6. We recommend that you fill out the cover sheet with the following fields: To; Company; Fax Number; From; Date; Re (Subject). All text from the fax/email message will be included as a ‘Cover Message’ in the fax coversheet.

7. Add desired attachments.  

NOTE: attachments included with the messages will be provided to recipients as additional fax pages.

8. Click SEND

You will receive a confirmation email message stating that the fax transmission was successful. If the fax was sent using the on-demand process, a summary of the charges will be included in the confirmation message. If the fax transmission was not successful, you will be notified that the transmission failed.

Setting eFax Preferences

To set your eFax preferences:

1. While inside your BlueTie account, click on Preferences

2. Click eFax Settings underneath the Email heading

3.  If you have already registered for an eFax account, you may view, edit or delete your eFax account number and pin.

4. You may also check the box to have your contact information automatically updated with your eFax fax number.

NOTE:  If you have not registered with eFax, you may click the "Learn More/Sign Up" button from the eFax preferences (which will bring you to eFax's website in a new browser window).

Sign Up for eFax

To Sign Up for an eFax Account:

There are two ways to register for an eFax account within the BlueTie application.

Method #1

1. While inside your BlueTie account, click on Preferences

2. Click eFax Settings underneath the Email heading

3. Click the Learn More/Sign Up button

4. A new browser window will open, taking you to the eFax website where you may sign up

Method #2

1. While inside your Email Application, click the New dropdown arrow

2. Select Fax

3. In the eFax pane that opens, click the Learn More/Sign Up button

4. A new browser window will open, taking you to the eFax website where you may sign

Upon completion of the registration:

You will receive a confirmation email from help@mail.efax.com with the subject line “Welcome to eFax Plus”. This confirmation email contains your new eFax Number and PIN.

Within your eFax confirmation email message, you will see a button in the email header which will allow you to save your credentials in you BlueTie account. When you click this button, your credentials will be saved, and you will be given the option to add your fax number to your enterprise contact.

You will also be sent an email message with pointers on how to use eFax within the BlueTie application.

Use Fax-On-Demand

Fax-On-Demand is a low-cost fax service that you can use as-needed, without having to commit to monthly payments.

To use Fax-On-Demand:

1. While inside your Email Application, click the New dropdown arrow

2. Select Fax

3. Click the Send Now Using Fax-On-Demand button

4. Enter your billing information

5. Click Save

6. The Compose Fax window will open.

7. Using your Simple Click list, click the contact(s) you'd like to send the fax to.  The contact’s fax number will automatically be added.  Additionally, you may manually enter fax numbers into the TO:  field.

8. If you'd like to include a coversheet, ensure that the "Include Cover Page" box is checked.

10. Add desired attachments.  

NOTE: attachments included with the messages will be provided to recipients as additional fax pages.

11. Click SEND

You will receive a confirmation email message stating that the fax transmission was successful. If the fax was sent using the on-demand process, a summary of the charges will be included in the confirmation message. If the fax transmission was not successful, you will be notified that the transmission failed.

Using a Cover Page

To use a coverletter with your eFax:

1. In the email application, click the NEW dropdown arrow.

2. Select FAX -- If you do not have eFax credentials stored in BlueTie, click "Learn More/Sign Up" and register for an eFax account.

3. The Compose Fax window will open.

4. Ensure that the Include Cover Page box is checked

5. Enter the Subject of the Fax in the Subject Field

6. Enter the body of the coverletter.

NOTE: eFax's coverletter composition interface is only compatible with plain text characters.  No special characters, fonts, colors or any other text customization is permitted.

You may also create your own coverletter in a separate program (ie., Microsoft Word) and attach that as the first sheet of the fax, effectively creating your own coverletter.  You may use whichever fonts and customizations to this coverletter as you'd like.

How to change or add a Constant Contact account

To change or add a Constant Contact account that is saved in BlueTie:

1. Click on your Preferences link

2. From the Email section, click on General Settings

3. Scroll down to the Marketing Campaign Section

4. Enter your existing Constant Contact username and password and click Save and Continue

6. Once your account has been verified, BlueTie will store your username and password in your preferences and then log you into your account on the Constant Contact site.

*These same steps should be followed if you would like to remove an existing Constant Contact account and add a new one. Just simply delete the existing info and provide the new account name and password.

How to create a new account

1. Enter your email application

2. Click on the arrow next to the New button on your tool bar

3. Using the dropdown menu, select Marketing Campaign

4. From the next screen, choose the option to Sign Up

5. Fill in all of the fields* and then click Create Account

6. Once your account has been created, BlueTie will store your username and password in your preferences and then log you into your account on the Constant Contact site.

*Please note that when creating a new account, the fields to create username and password do not have to be the same as your BlueTie login credentials.

How to export your contacts for email campaigns

To export your contacts for use in an email marketing campaign:

1. Enter your Contacts application

2. Click on the Actions button from the tool bar

3. Select Import/Export Contacts from the menu

4. In the Export section, choose the contact group(s) to export by checking the appropriate boxes

5. Then select the Constant Contact option and click Export

6. Next, you will be prompted to save or open the exported file

7. Save and label for easy retrieval during the email campaign process

How to launch an email marketing campaign

To launch an Email Marketing campaign through BlueTie:

1. Enter your email application

2. Click on the arrow in the New button on your tool bar

3. Using the dropdown menu, select Marketing Campaign

4. From the next screen, choose from the options: Sign Up, Learn More, Already a User

5. Follow the prompts to begin email marketing

How to use your existing Constant Contact account

1. Enter your email application

2. Click on the arrow next to the New button on your tool bar

3. Using the dropdown menu, select Marketing Campaign

4. From the next screen, choose the option to Use Existing Account

5. Enter your existing Constant Contact username and password and click Save and Continue

6. Once your account has been verified, BlueTie will store your username and password in your preferences and then log you into your account on the Constant Contact site.

Account Defaults

The Enterprise Account Default represents the plantype that is associated with all new accounts created within the enterprise.  An enterprise manager has the capability to modify this plan for individual users or for the entire enterprise at any time.  To learn more about modifying individual user plans click here.

To Modify the Account Default:

    1)  Go to Preferences and select Account Defaults.

    2)  Under Application Access, proceed with adding or removing desired features. 

    3)  Click Save.

Add Additional Storage

Only Enterprise Managers may grant additional storage.

Login to Enterprise Manager:

    1) Click View Accounts.

    2) Click on the Username of the user that you would like to grant additional storage.

    3) Click Modify Access while viewing the user profile.

    3) Under Add-Ons, use the drop-down to choose the additional storage amount you would like to grant the user.

    4)  Click Save.

Adding Email Aliases

Email Aliases reflect any address that a user is able to send or receive mail from. Additional email aliases can be added or removed from accounts at any time.  The steps for adding email aliases are listed below.  To learn how to remove email aliases click here.

Adding Fields to User Profiles

An Enterprise Manager can add fields to user profile to accomodate the necessities of their company.  For example, add a field where employee ID numbers can be viewed and stored.

Managing User Defined Fields:

    1)  From the enterprise preferences menu, select the Add Fields To Users Profiles section.

    2)  Enter the name of the custom field in the text box.

    3)  Click Add.

    4)  To remove or rename, select the appropriate function listed next to the custom field you wish to modify.

 

Related Links:
    - Edit User Profile

Auto-Aliasing

Enabling Auto-Aliasing will create an email address automatically upon user creation using the username@domain.com format.

To Enable:

    1)  From the enterprise menu, select View Divisions.

    2)  Click the Modify button next to the divsion you wish to auto-alias.

    3)  From the auto-aliasing screen, select the radial buttons next to each of the following:
            a. the approved domain
            b. this division and all sub-divisions
            c. user@domain format

    4)  When finished click SAVE and you will be redirected back to the Modify Division menu.

Restrictions:

    1)  Aliases are created with the user@domain or user.enterprise@domain format only. All other desired aliases must be created manually.

    2)  If the enterprise contains multiple domains, auto-aliasing can only be configured for one domain.  Users can be aliased for additional domains through the manage domain feature within the enterprise prefereneces menu.  

 

 Related Links:
    - Adding Email Aliases
    -Removing Email Aliases

Billing and Technical Contacts

Billing and Technical Contacts are added to an account upon enterprise creation. 

To view or change other billing information click here.

Branding

Customize your email application with BlueTie Branding. This feature gives you – as an Enterprise Manager – the ability to upload a logo and select a default color scheme that will change the way the application looks to each user in your organization.  Branding your BlueTie email is quick and easy. To begin customizing your company’s email application, simply follow the steps below:

 
To Begin: (Enterprise Managers only)

1. Login to your BlueTie account and click on the Enterprise icon.
   
   
2. Next, click on the ‘Brand Enterprise’ button located on the Enterprise Manager toolbar.
    
3. The branding screen will then appear.

 Option 1: Select a Skin

This section will allow you, as the Enterprise Manager, to change the color scheme of the application.

1. From the branding screen, click on the ‘Edit’ button across from the ‘Select a Skin’ option.
   
   
2. On the next screen, use the drop down to select a color scheme. The screenshot preview will change as you navigate through the color schemes.
   
   
3. Click ‘Save’.
   
   
4. You will then be redirected to the main branding screen. A green check box will appear next to the section(s) that has been successfully branded. If you are finished with branding click ‘Publish’ and your changes will begin to populate. 

 ***If you wish to upload a logo, proceed with the steps listed in Option 2 below.

Option 2: Upload Logo

This section will allow you, as the Enterprise Manager, to upload a logo of their choice. This logo will take the place of the BlueTie logo located at the top left corner of the email application.

1. From the branding screen, click on the ‘Edit’ button across from the Upload Logo section.
   
   
2. On the next screen, use the browse button to select the file you wish to use and then click ‘Upload Logo’

3. Click ‘Save’.
   
   
4. You will then be redirected the main branding screen. A green check will appear next to the sections that have been successfully branded. To save your changes and exit the branding feature click ‘Publish’.

 Note: Publishing can take up to 15 minutes to populate and become visible within the application. You may need to refresh your screen to see the reflected changes. 

Cancelling Accounts

 To Cancel Accounts:

    1)  From the application menu, select the Enterprise icon.

    2)  Go to View Accounts.

    3)  Check the box next to each user you wish to cancel.

    4)  Select the Cancel Account button located at the bottom of the user account listing.

    5)  A notifcation will appear asking you to confirm the cancellation by clicking YES.

    6)  To view cancelled accounts, select Cancelled Accounts from the filter drop down located above the User Division category.

    7)  Cancelled accounts can be restored quickly and easily for up to 30 days after the cancellation date by selecting Restore.

    8)  Restored users will move back to the Active Accounts listing visible by clicking the View Accounts section of the enterprise menu.  

***It is recommended that email aliases be removed from cancelled accounts to prevent future conflictions.  To remove aliases from specific accounts see the Removing Email Aliases section of the How-To Guide.

Related Links: 
    - Un-activated Account Slots
    - User Creation
    - Locking Accounts

Company Profile

The Company Profile will hold all all of your company's contact information. To view or change this information at anytime please use the following steps:

    1)  Go to the Enterprise Preferences section of the Enterprise Manager account. 

    2)  Select the Company Profile section.

    3)  View or change the desired fields and click OK.

Related Links: 
    - Billing Contact
    - Technical Contact
    - Edit Billing Information

Creating a User

Creating users is simple with BlueTie's step by step user creation process.

Creating Divisions

To create a new division:

1) Click the Enterprise Manager icon

2) Click the View Divisions button

3) Click the Create Division button

4) Select where the new division should be created and then click the Create Division button

5) Type in the Division Name and then click the Continue button

6) Select the manager of the division

7) Check the usernames from the Enterprise list that you would like the new manager to administer

8) Move the selected users to the new division by clicking the Move To button

Disable/Enable User Wizards

 *Turning off the User Wizard is NOT recommended as it guides the user through important information and security configurations*

When enabled, users are prompted to complete the user wizard upon their initial login. The wizard will walk the user through the acceptance of the Terms of Service, password updates, and other general account configuration procedures.  The User Wizards are enabled by default upon enterprise creation.

To Disable / Enable User Wizards:

    1)  From the enterprise preferences menu, select the Edit General & Regional Settings section.

    2)  Select the radial button next to your preference under the Wizard category.

***NOTE: Changes made to this preference only apply to users created after the modification and not to existing users.

Division Settings

Many preferences can be set for a single division in the Modify Divisions page.

To Access:

    1)  Go to the Enterprise icon.

    2)  Click on View Divisions.

    3)  Select the division you wish to modify by clicking the Modify button.  If you wish to apply the changes to all subdivisions, click on the Modify button next to the highest division possible.

***The following settings are customizable from this screen:

Division Name: Set the name of the division you are working with.

Default Plan: To set the appropriate email plan for users in this division, select Set Default Plan and choose the appropriate plan. 

Auto-alias new users: To automatically assign a user's alias upon creation, click  Enable Auto-aliasing.   Choose the appropriate domain to be aliased and the division it should be applied to (this division or all sub-divisions as well) and the format of the alias.  Click Save Settings.  To learn more, click here.

Managers: To assign a user as a manager of a division, click Add Manager and select a user from the list given.  You may have multiple division managers, but only one Enterprise Manager in the top-level division.

Password expiration: Select Modify.  You can set the password expiration to a certain amount of days or never require a password change.  These settings can be applied to this division and all sub-divisions.  Click Save Settings.

Session timeout: Select Modify.  You can set the timeout session in minutes up to 999 minutes, and restrict your users from changing this setting by checking the box marked "Users cannot change this timeout setting".   You can also apply this to a single division, or this division and all sub-divisions.  Click Save Settings.

Manage Users: These settings can be configured for the managers of this division.  Restrict or allow certain permissions by checking the box of the ability that should be allowed.

Application Access: Features can be customized for users in this division.

    4)  Click Save Changes.

 

Related Links:
    - Modify User Access
    - Session Timeout Settings
    - User Security Settings
    - View Divisions

 

Domain Management

BlueTie allows the Enterprise Manager to manage their own domains directly through the BlueTie account.

Edit User Profile

The Enterprise Manager can edit the user's profile direectly from the user information screen.

To Edit the Profile:

    1)  From the Enterprise menu, click View Accounts.

    2)  Click on the user you wish to edit and select the Edit Profile button.

    3)  Modify the information in the available text boxes and click SAVE.

 

Related Links:
    -  Edit User Display Name
   -  Adding User-Defined Fields

Email Archive Services

BlueTie’s Email Archival service is designed to address both legal compliance and email auditing needs.  All messages sent and received by archived users are permanently stored online along with any attachments, and can be accessed and searched from any computer with an Internet connection.  

To Enable Email Audit:

1) Click  the Email Audit button from the Enterprise Manager account.

2) Click the Manage Accounts button

3) Archive Services may be enabled by performing one of the following tasks:

a) You may use the Audit All/Audit No Accounts button to turn Archive Services on or off for all users.
b) Use the Always turn on auditing checkbox.  This global setting will turn on auditing for all current and future users.
c) Or simply click the checkbox next to the usernames of the specific accounts that you would like Archive Services enabled on.

4) Check the Notify all accounts that they may be audited button to place a flag on each user's MyDay screen informing them that their mail may be monitored. 

5) Click Save

·         *Note that this interface will display up to 50 users at one time.  If there are more than 50 users in the enterprise, the page dropdown on the right of the screen will need to be used to manage those additional users.

Please download our Getting Started Guide here.

Email Footers

Enabling an Email Footer will append a message to all outgoing company emails.  Email footers are not visible to the user when composing email and can only be edited by the Enterprise Manager.

Enable/Disable Outlook Sync

The Enterprise Manager has the ability to enable or disable the availability of a user to download the Outlook Sync client.

This is managed through the Modify Access screens on the User Accounts.

To Enable/Disable Outlook Sync:

    1)  To begin, select the View Accounts button from the enterprise menu.

    2)  Click on the username that you wish to modify.

    3)  From the user profile menu, select the Modify Access button.

    4)  Proceed with adding or removing Outlook Sync by using the check boxes to the left of the feature and clicking SAVE.

    5)  Plan modifications will be visible under the Application Access section of the user profile.

Global Junk Mail Control

Global Junk Mail Settings are used to set junk mail preferences for all users within the enterprise.

Importing Enterprise Contacts

1)  Go to your Contacts section, and click Actions and then  Import/Export Contacts.

2)  Select  Import and follow instructions.

The file must be in .csv (Comma Separated Value) format.

To manage contacts sharing click here.

Locking Accounts

Enterprise Managers have the ability to lock a user account at any time. Locking an account prevents the user from having any access to their account.  The Enterprise Manager also has the ability to transfer all of the data from a locked account to another user.  Click here for information on how to transfer user data from one account to another.

To Lock Accounts:

    1)  From the enterprise menu, click on View Accounts.

    2)  Select the account(s) to be locked by checking the box next to the username.

    3)  When finished, select the Lock Account(s) button at the bottom of the page.

    4)  A notification will appear stating that the users were locked successfully.

    5)  Select OK and you will be redirected to the active accounts screen.

    6)  To view the locked accounts, select Locked Accounts from the Filter drop down menu located above the divisions column of the accounts section.

  

To Unlock Accounts:

    1)  Check the box next to the user you wish to unlock and click on the Unlock Account(s) button located at the bottom of the screen.

    2)  A notificaiton will appear stating that the user(s) had been successfully unlocked.

    3)  The account will then appear in the active accounts list.

 

Related Links:
    - Cancel Accounts
    - Create Accounts
    - Transferring data from locked accounts

 

Login as User

The Enterprise Manager has the ability to login to a user account without needing to obtain or reset the users password.  By using the login feature, the Enterprise Manager is logged directly into the users account and can modify settings as needed.

To Login as User:

    1)  From the Enterprise menu, click on View Accounts.

    2)  Click on the username to go to the User Profile screen.

    3)  Click on the Login as User button.

    4)  You will now be automatically be logged into the users account.

***NOTE: Only one person can be logged into an account at a time, therefore logging in will potentially log the user out of their session. To verify that the user is currently offline, check the status listed under the username on the User Profile screen.

Related Links:
    - User Email Preferences

Mailing List Creation and Management

Note: Mailing lists can only be accessed by the Enterprise Manager account

In the Preferences menu under the Enterprise Section, select Mailing Lists.

Modify Access / Plan

The Enterprise Manager has the ability to modify access including the addition and removal of plan features for individual users through the enterprise manager menu.

To Modify Access:

    1)  To begin, select the View Accounts button from the enterprise menu.

    2)  Click on the username that you wish to modify.

    3)  From the user profile menu, select the Modify Access button.

    4)  Proceed with adding or removing plan features by using the check boxes to the left of each feature and clicking SAVE.

    5)  Plan modifications will be visible under the Application Access section of the user profile.

Related Links: 
    -  Account Default Plan

Password Requirements

Enterprise Managers can modify security settings for there enterprise including password requirements and  timeout settings.  

Set Password Expiration Requirements by Division:

    1)  Go to the Enterprise icon and select View Divisions.

    2)  Select Modify next to the division you wish to change.  You can set the password expiration to a certain amount of days or never require a password change.  These settings can be applied to this division and all sub-divisions. 

    3)  Click Save Settings.

 

Set Password Requirements in the Enterprise Preferences:

    1)  Click Preferences menu and select Edit Security Settings.

    2)  Choose the minimum characters required (set to 6 as default, no less than 5 character limit).

    3)  Indicate in the check boxes whether passwords should contain numeric or lowercase/uppercase letters.

    4)  Click Update.

 

Set Password Requirements on a User-by-User Basis:

    1)  Click the Enterprise icon and select the user your wish to modify.

    2)  Go to Security Settings.  Set password preferences.

    3)  Click Save.

Related Links:  
    - Session Timeouts
    - Password Reset

Removing Email Aliases

The Enterprise Manager has the capability to remove individual aliases, all user aliases, or all enterprise aliases.  The steps and links below will help you in determining which option is best.

Removing An Alias from a User Account:

    1)  From the Enterprise menu, select View Accounts and click on the user you wish to modify.

    2)  From the User Profile screen, click on the Email Aliases button. 

    3)  On the Edit User Aliases screen, click the Remove button next the alias you would like to remove.

    4)  To remove all aliases, select the Remove All Aliases button at the bottom of the screen. 
               ***This is recommended for cancelled accounts.

    5)  When finished, click DONE.

Removing All Aliases for a Domain:

    1)  From the Preferences menu, click on the Email Domains and Aliases link under the Enterprise section.

    2)  Select the Manage Domain button next to the domain you wish to remove aliases from.

    3)  Click on the Remove All Aliases button and select OK on the confirmation pop-up.

    4)  All aliases under that domain have now been removed for the entire enterprise.

 

Related Links:
    - Auto-Aliasing
    - Adding Email Aliases
    - Domain Management

Requesting and Adding a Domain

To begin using your custom domain in your accounts, it must first be requested for use in your enterprise.

To Request a Domain:

    1)  In the Enterprise Preferences, click Email Domains and Aliases.

    2)  Request Domain

    3)  Enter the domain name you wish to add.  You may use Check availability to ensure that it is not already in use.

    4)  Send Request and the domain will be verified for ownership and validity.  Once it is approved, (requests are generally processed by the end of the business day) you may add aliases to your users.

    5)  Follow the same process for each additional domain you add.

Related Links: 

    - Using Your Domain Name
    - Domain Management
    - Adding Email Aliases
    - Removing Email Aliases

 

Searching for a user

The Enterprise Manager can locate users in several ways:

Using the Search Function:  

    1)  From the View Accounts screen, type in the search box the user (username.enterprise) that you are trying to locate.

    2)  Click Search, and the user(s) will appear below that match the criteria will appear.  

 

Search by Letter:

    1)  To narrow the number of users you are viewing, you can use the letter buttons to view only the usernames that begin with that letter.

    2)  To return to a normal view, select View Accounts or the All button at the beginning of the alphabet listing.

 

Using the Filter:

    1)  The filter allows the Enterprise Manager to view users by seperating them by account status. The status fields are:
             - Active Accounts (default view)
            - Locked Accounts
            - Cancelled Accounts

Session Timeout Settings

Set Session Timeout Settings by Division:

    1)  Click the Enterprise icon.

    2)  View divisions and select Modify on the division to edit.

    3)  You can set the timeout session in minutes up to 999 minutes, and restrict your users from changing this setting by checking the box marked "Users cannot change this timeout setting".   You can also apply this to a single division, or this division and all sub-divisions. 

    4)  Click Save Settings.

 

Set Session Timeout Settings on a User-by-User Basis:

    1)  Click the Enterprise icon.

    2)  Select the user you wish to modify.  Set the timeout session as needed (up to 999 minutes) and check the box if you don't want the user to be able to edit this setting.

    3)  Click Save.

 

Related Links:
    - User Security Settings

Setting Up Your Domain

How do I setup my domain email addresses in BlueTie?

Before you make any changes to your MX record, log in to your BlueTie account, click the Preferences link, and choose the Email Domains and Aliases option in the Enterprise section. Click the Request Domain button, type your domain name (do not include 'www' prefix) and click Submit Request. BlueTie Support will process the request and send you an email when the request has been processed. Once processed, your domain name will appear on the aliases page. Click the Manage My Domain button to automatically create aliases for all users and manage forwarding. To add additional email aliases to an account, simply click the Enterprise icon and then click on the user name and click the Email Aliases button. After the email addresses our setup in our system, you will then need to have the registrar change the MX record.

What is an MX record?

MX stands for "mail exchanger," also known as a Mail Relay record. When you attempt to send a message to your email address (yourname@yourcompany.com), the MX record tells other sites where your mail should be sent. This is similar to how website addresses & DNS records work. In fact, an MX record is part of the DNS record and indicates to servers where to go to locate your website.

Changing your MX record is generally done in one of two ways:

• Many companies provide a separate login page for users to gain access to their accounts. If you have this ability, log in to your account and change your MX record to point to mail.bluetie.com.

• You may need to contact your registrar or domain host directly. Call, fax, or email the company to request an MX change to mail.bluetie.com.

How long does it take to change an MX record?

There are two factors that come into play when changing your MX record. The first is the response time of the ISP to actually enter the changes into their system. Once the changes are entered, they will propagate to the rest of the servers on the Internet, one server at a time. This will usually occur within 24-48 hours, but may happen as fast as 2-3 hours. BlueTie can not control either of these circumstances, but will work to help make your transition as easy as possible.

I am leaving BlueTie, how do I switch back?

You will need to call the registrar or use the built in interface to change your settings back. BlueTie does not record your old settings, therefore you should keep those in a safe place.

How do I purchase my own domain name?

You may register a name from any domain registrar or go to BlueTie's partner registrar site

Sharing Enterprise Contacts

 Enterprise contacts can be shared with any user, as long as the user has sharing capabilities.

To Manage Sharing for Enterprise Contacts:

    1)  Click Preferences and select Share Enterprise Contacts under Enterprise.

    2)  Exapnd the All Contacts group to view shared users and their access levels.

    3)  Click Edit Sharing.

    4)  To share with a user or group, select Add users/groups.  Select or enter users/groups you wish to share with and their access level from the drop-down menu.  Click Save when complete, and Update.

    5)  You can modify Sharing access on the Edit Sharing page by indicating Read-only (default), Modify, or Full Access.

    6)  Click Update.

Access Levels:

    Read-Only:  Users are able to view enteprise contacts only.  They will not be able to edit or delete the enterprise contact.

    Modify:  Users have the ability to modify user-defined fields, display name, and assign contacts to groups.

    Full:  Contains all the functionality of the modify access level and additionally allows users to delete contacts.

 

Related Links:
    - Import Enterprise Contacts

 

Transferring Data from an Account

 The Enterprise Manager has the ability to select and transfer data from a locked account to an active account.

To Transfer Data:

    1)  Click the Enterprise icon.

    2)  From the Filter drop-down menu, select Locked Users.

    3)  Click Transfer Data for the user you wish to transfer.

    4)  Select the target account to transfer to from the drop-down list of users.

    5)  Next select the types of data you would like to transfer from the following list:

• Select All
• Contact Manager
• Calendar
• SecureSend
• Task List
• File Cabinet
• Email 

    6)  Click Transfer.

Related Links: 
    - Locking Accounts
    - Cancelling Accounts
    - Email Forwarding

 

Un-activated Account Slots

Un-activated account slots are accounts that are not currently assigned to individual users. They act as account 'placeholders' for your enterprise.  To activate a slot, you may complete the normal user creation process in which the slot would then automatically be converted into the user created or you may follow the activation process listed below.

To Activate a Slot:

1)  From the enterprise menu, select View Accounts.

2)  Next to the slot you wish to use click the Activate link.

3)  Select the division you would like the account to be created in and select Create Account.

      ***Only applicable for enterprises containing mutiple divisions.

4)  On the Account Information screen enter the new user information. Required fields are:

• Username (ex. jsmith)
• Password (must meet password requirements listed on the right)
• First Name
• Last Name
• Phone

5)  When finished, click Next and proceed to the Price Plan screen.

• To customize the user plan (if applicable): 
                       - Select the Customize Plan button.   
                       - Add or remove plan features by using the check boxes to the left of each feature. 
                       - Click Save.    
   
• To select a base plan:
                       - Select the radial button next to the desired plan and click Finish.

 

To Cancel a Slot:

1)  From the enterprise menu, select View Accounts.

2)  Next to the slot, click on the Cancel link.

3)  Are you sure? If so, click OK.

***NOTE: Cancelled slots CANNOT be recreated.

Related Links: 
    - User Creation
    - Cancelling Accounts

Updating Billing information

To Add or Change Credit Card Information:

    1)  Go to the Enterprise Preferences section in the Enterprise manager account and select
          View or  Change Billing Information.

    2)  To add a new card, select Add Credit Card.  When all required information has been entered, click Add.

    3)  To edit an existing card, click Edit.  Once you have modified  your information, select Save.

 

Related Links:
    -Billing & Technical Contacts
    - Company Profile 
    - Billing Inquiries

 

Upgrade Your Enterprise

As the Enterprise Manager, you may upgrade your enterprise to the BlueTie Pro plan.   In the Preferences menu, click Upgrade to BlueTie Pro and follow the prompts.

Click here to learn more about BlueTie Pro, and how to upgrade.

User Security Settings

The Enterprise Manager can modify security settings on an individual user basis including the ability to reset passwords.

To Modify Security Settings:

    1)  From the Enterprise menu, click on View Accounts.

    2)  Click on the user you wish to modify.

    3)  Click on the Security Settings button.

    4)  Password Settings:
            a. Reset the user's password
            b. Require a new password upon login
            c. Change password requirements
            d. Modify Session Timeouts

    5)  Modify the necessary settings & click SAVE.

 

Related Links: 
    - Password Requirements
    - Session Timeout Settings

 

Using Your Own Domain

Please follow the steps below in order to use your domain name as part of your email address:

1) If you currently do not own a domain name you will need to register a domain name.

2) Request Domain to be approved for use in the BlueTie system. Domain requests will be placed in pending status until the MX records for the domain are pointed to mail.bluetie.com

Note: You will have 7 days to point your MX records before the domain is rejected.

3) While in pending status, setup the email aliases for your account

Note: While in pending status, you will NOT be able to send / receive email using your domain name in the BlueTie system.

4) Point MX records to mail.bluetie.com. Please keep in mind that there is a propagation period for the MX records to update throughout the Internet. The propagation time will vary between hosting companies so it is recommended to check with the domain hosting company to see how long the propagation period will take.   Once the MX records are pointed, you will receive an email indicating that the domain has been approved and you can then send and receive email using your domain email addresses. It may take a few hours for mail to start flowing to your mailbox. It may take a day or two before all email will flow into your mailbox. 

 

Viewing Divisions

To View a Division's Settings:

    1)  Go to the Enterprise icon and View Divisions.

    2)  Click on a division name to view the users included in that division, and any managers assigned.

    3)  Click Modify to view a division's settings.

 

Related Links:
    - Division Settings
    - Auto-Aliasing
    - Account Default Plan

Accessing File Cabinet Folders

1) Click the Files icon.

2) Your files will be displayed in "My Files". 

3) Double click on a folder to access it's contents.

Adding File Cabinet Storage

For additional file cabinet storage, contact your Enterprise Manager.

If you are the Enterprise Manager:

    1) Click View Accounts

    2) Click on the Username of the user you would like to grant additional storage to

    3) Click Modify Access while viewing the user profile.

    3) Under Add-Ons, indicate the storage increment you would like to increase by in the drop-down menu.

    4)  Click Save.

Changing Shared Access

To edit or remove access from a shared folder:

    1) Go to the Files icon.

    2) Select the folder under My Files.

    3) Click Share.

    4) Edit the desired access (Read-Only or Full Access) level by adding or removing users to the appropriate boxes.

    5) Click Done.

Check In/Check Out Shared Folders

Shared files can be checked in or out for edits by users who have access to them.

1) Go to the Files icon.

2) Highlight the file you wish to check out for editing and click Check out.

3) Once you are finished, highlight the checked out file and click Check In.

Creating New File Cabinet Folders

1) Click on the Files icon.

2) Click on the New Folder button [located in the upper right-hand corner].

3) Enter the name of the new folder and click Save.

4) To create a new subfolder within a folder, double-click on the folder in which you want to create the new folder.  Click New Folder, name the new folder and Save.

Deleting Folders, Subfolders, or Files

Downloading a File

1) From your File Cabinet, click on the file that you want to download.

2) Follow your browser's instructions for saving the file to your computer.

Moving a File or Subfolder

1) Select the item you want to move.

2) Click on Move.

3) From the Target Folder options, select the folder into which you want to move the selected item.

4) When finished, click OK.

5) To cancel, click Cancel.

Renaming a Folder

Sharing a Folder

Storing Email in File Cabinet

1) Select the email or the email folder, and then click Save to File.

2) Next, a file selection window will appear. Choose the folder for where you would like to put the email. Then click OK.

3) In the dialog box, select the options for which components of the email you wish to save, then click Continue.

Uploading a File

1) Click on the folder into which you want to store the uploaded file.

2) Click Upload file [located in the top-right corner].  A file uploader window will pop-up.

3) Select the file that you would like to upload.  You can upload multiple files into the folder by clicking the Add button.

4) Click Upload once all desired files have been selected.

5) The File Uploader will indicate the progress of your file transfer. Once it is finished, the window will display a confirmation message.

Note: While the uploader is working, you may move into other applications such as Instant Messaging or Email.

5) Click “OK” to close the pop-up window.

Note: Your file cabinet will automatically refresh to display the newly added file(s).

Using Shared Folders

View/Retrieve/Delete Trash contents

Audio Alerts

 Users have the option to enable or disable audio alerts.  Accounts are set to disable this feature by default.

To Enable:

    1)  Select the Instant Messaging icon at the top of the page.

    2)  An IM window will then pop-up.  From the IM window click on the Options button located under the text box.

    3)  The options screen will appear.  To enable audio alerts, check the box and click SAVE.

    4)  You will then be redirected back to the IM conversation screen.

Blocking Users

BlueTie's Instant Messaging application allows users to block individuals that they do not wish to receive messages from.  Blocking a user will also prevent the user from being able to view your online status.  You will appear as offline to all users in your block list.

To Block a User:

    1)  From the application click on the IM icon.

    2)  Next, click on the Options button located under the text box.

    3)  Select the Add button below the block list and type in the username you wish to block.

    4)  Click OK and the user will appear in the Block list.

    5)  When finished, click SAVE.

 

Related Links:
    -Modifying Online Status

Changing Online Status

To Change Online Status:

    1)  From the application click on the IM icon.

    2)  Next, click on the Options button located under the text box.

    3)  You have the following options for dispalying your status:

• Display to everyone
• Display to users in my enterprise
• Hide

    ***The Hide option will indicate that you are Offline to all users.

    4)  Place a check in the box next to the desired status and click SAVE.

 

Related Links: 
    - Blocking Users

Currently Online List

Your Currently Online list will display users that are online for Instant Messaging.

Ending a Conversation

IM conversations are not deleted simply by closing the IM window.  A user must choose to end the conversation or must sign out of the account in order for a conversation to disappear.

To End a Session:

1)  From the IM window, open the conversation you would like to end (if you are talking with multiple users).

2)  Once the conversation is populated in the IM window, select  the Message drop down from the top of the screen.

3)  Next, select End Conversation, and the session will be deleted.

 

Managing Multiple Conversations

You may conduct many conversations with mutiple users simultaneously. 

To begin a conversation with a new user, enter their username in the "Send message to" field.  All users you are Instant Messaging will appear in the "Users" list in the IM window.  To switch between conversations, click on the user you wish to continue Instant Messaging with.

A new IM count will appear next to the username they were sent from.

Pop-up Notifications

You will receive a pop-up notification that says "A new instant message has arrived.  Would you like to view it? "   Click Ok to view the message and/or respond.  Click Ignore to go back to it later.  If you click Ignore, you can view the IM by clicking the flashing IM icon.

To disable these notifications, click on the IM icon, and Options. Remove the check in the box that says "Enable Pop-up Notifications".

Receiving Instant Messages

By default, you will receive an audio and pop-up notification of the delivery of a new Instant Message.  Click OK on the pop-up notification to view and/or respond to the IM, or Ignore to go back to it later.

The IM icon will flash as well, when you receive a new Instant Message.  You can also click on that icon to view your new IMs.\

Save Current Conversation

While in the IM client, click on the Messages drop-down menu and click Save As.  Choose the destination of where the IM conversation should be saved.

Sending Instant Messages

While viewing your Currently Online list, click on the username you wish to send an IM to.

You can also click on the IM icon, and manually enter a username. 

Type your message in the bottom box, and click Send or hit Enter on your keyboard.

Configure a Layout

To configure a custom layout:

1) Drag the pod you wish to relocate by the top shaded bar and drop it into a new location. 

2) Go to your Layout Manager and click Save Layout As... 

3) Enter the name of the layout and click Save.

Deleting Layouts

If you wish to delete a saved layout:

1) Select the layout you want to delete from the Layout Manager. 

2) The layout will display, and you may then select Delete Layout. 

3) Click Yes to confirm your changes.

Layout Manager Autosave Preferences

To auto save your Layout Manager Preference:

1) Click Preferences

2) Under General Settings click Layout Settings

3) Select from the following settings

     -Save changes automatically (do not prompt me).

    -Always prompt me before saving changes

    -Never save my layout changes

4) Click Save

Rename a Layout

To rename one of your saved layouts:

1) Select the layout you would like to rename from your Layout Manager and it will be displayed.

2) Select Rename Layout from the Layout Manager drop-down menu, and you will be prompted to rename it.

3) Assign a new name for the Layout and click Save.

Restore Default Layout

To restore the standard layout format:

1) Click on Layout Manager

2) Select Load Defaults

Saving a Layout

To Save the your layout:

1) After you have made the modifications to the current layout you are using, click Save Layout.

* NOTE* "Save Layout" is different than "Save Layout As...". 
"Save layout" will save the current format you are working in while "Save Layout As..." will create an entirely new layout.

Note: IMAP is a mirror image of your webmail emails, so if you delete emails via IMAP account, it will delete the emails from your webmail account as well. IMAP is recommended when you have multiple accounts setup. You'll also see all of your webmail folders ( and vice-versa) when using IMAP. Pop brings over a copy of your inbox messages only

POP: pop.bluetie.com

IMAP: imap.bluetie.com

Then select Next.

Step 6
Enter the Outgoing Server Settings: smtp.bluetie.com

You'll also either need to check the box for Outgoing Server Requires Authentication or you'll need to enter your full email address and password again:

Apple/IOS Mobile Device Email Setup

Go to Settings > Mail, then tap Accounts.

Tap Add Account, tap Other, then tap Add Mail Account.

Enter your name, email address, password, and a description for your account.

Tap Next.

Mail will try to find the email settings and finish your account setup.

If Mail finds your email settings, tap Done to complete your account setup.

If Mail can't find your account settings automatically:

If Mail can't find your email settings, then you need to enter them manually. Tap Next, then follow these steps:

Choose IMAP or POP for your new account. If you aren’t sure which one to choose, contact your email provider.

Enter the information for Incoming Mail Server and Outgoing Mail Server. These would be:

Incoming:
IMAP - imap.bluetie.com
POP - pop.bluetie.com

Outgoing Server (Requires Authentication with Bluetie Email/Password):
smtp.bluetie.com

Calendar, Tasks, and Contacts for Android

Topics:

1. Get the app
2. Initial setup
3. Switch between calendar and tasks
4. Add/Remove profiles
5. Manual syncing
6. Syncing contacts

1. How To Obtain the BlueTie Calendar for Android
   • We are on the Google Play Store, search for BlueTie Calendar on you phone or click the badge below.
     



2. Setting Up Your Initial Profile
   Setting up your initial profile couldn't be easier.
   The first time you load the BlueTie Calendar App, The following screen will appear.
   Just fill in your Username and Password and click configure.
   



3. Switching Between Calendar(events) and Tasks
   To switch between the Calendar(events) and Tasks push the menu key on your phone.
   Then click either Tasks or Events (depending on what mode you are in).
   



4. Add/Remove a Profile
   1. Click the menu button on your phone and click settings.
      
   2. Click the Profiles Button.
      
   • Adding a Profile
     1. Click the Add Profile Button.
        
     2. Click the BlueTie Logo.
        
     3. Click on Username and enter your username and Click on Password and enter your Password and click Apply
        
     4. Click Apply.
     
     
   • Removing a Profile
     1. Long Press on the profile you want to delete.
        
     2. Click delete.
        



5. Manually ReSync Your Calendars & Tasks
   Do the following steps to manually sync your calendar:
   • a.) Click the menu key on your phone and press settings.
     
   • b.) Click on "Calendars and Addressbooks".
     
   • c.) Long press on the calendar that you wish to sync.
     
   • d.) Click "Synchronise Now or Force Resynchronisation".
     



6. Sync BlueTie contacts to your phone
   • Navigate to the settings menu on your phone.
     
   • Locate the accounts section and press "Add account"
     
   • Press "Add account" and select BlueTie Mobile Sync
     
   • Choose the address-book you want to sync with. Look for the word address-book in the smaller text
     
   • Tap the BlueTie Mobile Sync account in the settings menu
     
   • Select the BlueTie account to enable syncing
     
   • Tap the check box to begin syncing
     
   • Success! Your BlueTie personal BlueTie contacts are now synced to your phone You can view these contacts from the Android Contacts App.
     Note: You can only sync contacts to your phone, not back to BlueTie

Calendar, Tasks, and Contacts for iPhone

Topics:

1. Initial setup
2. View Calendar
3. View Tasks
4. View Contacts
5. Remove Account

1. Setting up your account
   • Navigate to the Settings menu on your iPhone.
     
   • Select Mail, Contacts, Calendars
     
   • Select Add Account
     
   • Select Other
     
   • Here you can choose either Calendar or Contacts Select Add CalDAV Account to sync your calendar Select Add CardDAV Account to sync your contacts
     
   • Enter 'dav.bluetie.com' into the server field Also enter your bluetie login information Select Next when done
     
   • If you are setting up a calendar account, you can choose to enable Calendar and/or Reminders (Tasks)
     
   • Success! Your BlueTie events/contacts are now being synced with your iPhone



2. View Calendar events
   • Open the Calendar App
     
   • Select Calendars on the bottom of the screen
     
   • If there is not already a check, press the account so it will show up on the calendar. You may also want to disable any other calendars that you don't need. Additionally, you can refresh the calendar by swiping down on this screen
     
   • From the main calendar screen you can press a day to view events occurring on that day
     
   • To create a new event, press the plus symbol in the top right, or long press on a time during the day
     
   • Enter the details of the event you are creating
     NOTE: Make sure the event is being added to the correct calendar, otherwise it will not sync with BlueTie
     
   • Press Done to save the event and have it sync with your BlueTie calendar
     



3. View Task reminders
   • Open the Reminders App
     
   • Press anywhere on a new line to create a new task.
     
   • You can also edit the task more specifically by pressing the i symbol
     



4. View Contacts
   • Open the Contacts App
     
   • Press on Groups in the top left to select which contacts to sync
     
   • Here you can select which contacts to show in the App
     
   • From main Contacts screen, you can create new contacts with the plus symbol
     
5. Remove a Calendar/Contacts account
   • Navigate to the Settings menu on your iPhone.
     
   • Select Mail, Contacts, Calendars
     
   • Press the account you want to delete
     
   • Select Delete Account to remove the account from your iPhone
     

Mobile Calendar, Contact and Tasks Sync

...

Mozilla Thunderbird

Please click the links below for instructions on setting up Mozilla Thunderbird.

Updated BlueTie Home POP/IMAP/SMTP Server Settings

When configuring your mail clients for your BlueTie Home account, please use the following settings:

IMAP is highly recommended over POP.

IMAP Incoming Server: imap.bluetiehome.com
IMAP Incoming Server Port: 993
Please turn on SSL

POP Incoming Server: pop.bluetiehome.com
POP Incoming Server Port: 995
Please turn on SSL

SMTP Outgoing Server: smtp.bluetiehome.com
SMTP Outgoing Server Port: 587
Please turn on TLS

If you have any questions, please reach out to our support team at support@bluetiehome.com

Cancel Sync

To cancel a sync that is in progress, click on the cancel sync row in the Outlook Sync Client.This will cancel the sync and update the sync status found under each application.

Capture Log Files

In some instances, BlueTie may need your Outlook Log Files to troubleshoot Outlook-related issues.

To access the Log Files:

1. Open Outlook

2. Click the Sync Icon

3. In the Sync Menu, click TOOLS

4. Select LOGGING

5. When the Logging dialogue box appears, click VIEW LOG

6. A Windows Notepad window appears, detailing all the tasks attempted in the most recent synchronization

7. Save this file to your computer

8. Send to BlueTie Support as requested by the Support Rep.

Change Password Within Sync Client

Whenever you change your password within BlueTie, this change will need to be reflected within the Outlook Sync client.

This is managed within the Sync Client manager, which may be accessed by:

1. Open Outlook

2. Click on the Sync Icon (top-left corner of Outlook)

3.  In the Sync window that opens, click TOOLS.

4. Click OPTIONS

5. Click ACCOUNT on the left-side of the window

6. Enter your current password in the Password field.

7. Click OK

Change Time Between Sync Attempts

You may change the amount of time between syncing your BlueTie account and Outlook at any time.

This is managed within the Sync Client manager, which may be accessed by:

1. Open Outlook

2. Click on the Sync Icon (top-left corner of Outlook)

3.  In the Sync window that opens, click TOOLS.

4. Click OPTIONS

5. Ensure that the SYNC option is selected on the left side of the window

6. Within the SCHEDULER heading, click the SYNCHRONIZE EVERY box, and using the dropdown menu, select how often you would like the Sync to occur.

7. Click OK

Configure Outlook Sync Client

After the successful download, the Outlook Client will open automatically.  This may take a few minutes. 

The user can also access the sync client anytime following  the‘Start>Programs>Outlook Sync>Outlook Sync Plug In’ path. 

Once the client is open, users will need to enter their username or email address and password (shown below) – this is required for first time use of the client, and must be updated whenever the user modifies their password.  All of the following settings can be accessed, and modified, at anytime.

Downloading Outlook Sync

The Outlook Sync tool can be downloaded directly from your BlueTie Preferences.

To access your Preferences:

1. Login to your BlueTie account.

2. Click on Preferences, located in the top-right corner of your account.

To download the Outlook Sync tool:

1. Click on the Outlook Sync preference.

2. Click Download.

Instructions for installing Outlook Sync may be found here.

Installing Outlook Sync

NOTE: You must first download Outlook Sync to your computer.

Instructions may be found here.
 
To install the Outlook Sync tool, please follow these instructions:
    1. Open the Outlook Sync Installer (from your computer); a new window will open.  Outlook must be closed to run the installer.
    2. Choose Install Location
    3. Click Finish (ensure that the Choose to Run box is checked)
    4. The Outlook Sync Popup Menu will open
    5. Open the Sync Menu Options.  This can be done by clicking on TOOLS, and then OPTIONS, or by simply clicking on the SYNC ALL button.
    6. Enter your BlueTie username and password in the appropriate fields.
    7. Click the Sync Button on the left of the menu, and Uncheck the box next to Notes (which is currently unsupported by BlueTie).
    8. Click OK
    9. Click the SYNC ALL button (or, if you only wish to sync specific features, click the appropriate button).

Depending on the amount of data in your account, it may take a few minutes to synchronize your BlueTie account with Outlook.
 
Once your accounts are In-Sync, Outlook will open.
 
To perform future Syncs, simply click the Sync icon in the top-left corner of Outlook.

Sync BlueTie and Outlook with Outlook Sync Client

Before synchronizing your BlueTie Account with Outlook, you will need to both Download and Install the Outlook Sync client.  
 
Instructions to Download may be found here.
 
Instructions to Install the client may be found here.
Please then open the Outlook Sync client and go to File>Synchronize or simply double-click on the sync all option. You can manually sync an individual application by double-clicking on it as well. 
If you have configured an automated sync schedule, you do not have to perform these steps.  However, in order for the schedule to perform, the Outlook Sync client must be active – Outlook and the web application may be closed.
 

Sync BlueTie and Outlook within Outlook Client

In Outlook a sync can be initiated by either clicking the Outlook Sync shortcut icon or by clicking on the Outlook Sync Plug In option in the menu bar.

Uninstall Sync Client

To begin the uninstall process, go to: 

Start>Programs>Outlook Sync >Uninstall. 

Alternatively, go to Start>Control Panel>Add or Remove Programs. 

Select Outlook Sync Plug in and then click the Change/Remove button. Click Yes to continue.

At this point in the uninstall process you can choose to retain or delete all client users' local files and settings. Retaining the settings will speed up your use of any new installations of the sync client.  Click Uninstall to start the removal of the client.  Once the process is complete a confirmation will appear and you can close the windows.

Add/Edit/Delete Credit Card

BlueTie allows you to add a credit card(s) to your application to be used with BlueTie's featuretisment partners.  To add/edit/delete a credit card:

1.  Click on the Preferences menu located in the upper right hand of your account.  The preferences window will open.

2. Click Credit Cards under the General heading

3. Click Add Card to add a new credit card, Edit to edit already saved information, or Delete to delete a card already on file.

4. Click Save located in the top left corner of the preferences window

Attached Contact Information to Sent Emails

To set your account to automatically attach your contact information (in vcard format) to all outbound email:
1.  Click on the Preferences menu located in the upper right hand of your account.  The preferences window will open
2. Click General Settings under the Email heading
3. Under the Compose Email heading, set the Automatically attach contact info dropdown to attach the appropriate information to your emails.
You may choose between None, Work Information, Personal Information, All Information.
4. Click Save located in the top left corner of the preferences window

Automatically Delete Trash

You may set up your account to automatically delete the contents of your Trash folder after every logout, or when the mail within the Trash folder is either one or two weeks, or one month old.

NOTE:  Once the mail has been deleted from the trash folder, you will no longer be able to retrieve those messages.  It's best to periodically check your trash folder for any accidentally deleted messages to ensure that you don't lose critical or necessary emails.

To edit your setting, please follow these steps:

1)  Click on the Preferences menu located in the upper right hand of your account.  The preferences window will open.

2)  Click on General Settings underneath the Email Heading.

3)  Scroll to the bottom of the window.

4)  Underneath the Cleanup heading, use the dropdown to select the duration you'd like to keep the messages within your Trash folder before deletion.

5)  Click  Save in the top-left corner of the preferences window

Change Date Format

To choose your desired date display format:

1.  Click on the Preferences menu located in the upper right hand of your account.  The preferences window will open.

2. Click Regional Settings underneath the General heading

3.  Use the Date Format dropdown to select the appropriate date display.

NOTE: Your options are MM/DD/YYYY or DD/MM/YYYY

4. Click Save located in the top left corner of the preferences window

Change Layout Settings

To change your Layout Autosave Preferences:

1.  Click on the Preferences menu located in the upper right hand of your account.  The preferences window will open.

2. Click Layout Settings under the General heading

3. Select the desired Layout Autosave option

4. Click Save located in the top left corner of the preferences window

Change Password

Follow these steps to successfully change your password:

1)  Click on the Preferences menu located in the upper right hand of your account.  The preferences window will open.

2)  Click  Change Security Settings

3)  Underneath Change Password enter your password information. The password requirements are found to the right of the fields. 

NOTE:  You will need to enter your current password first, then enter, and re-enter the new password.

4)  Click  Save in the top-left corner of the preferences window

Change Session Timeout

Follow these steps to successfully change your Session Timeout setting:

1)  Click on the Preferences menu located in the upper right hand of your account.  The preferences window will open.

2)  Click  Change Security Settings

3)  Underneath Session Timeout enter the desired number of minutes you'd like your account to remain open with inactivity.

NOTE:  You may enter '999' minutes to set your account to never automatically logout.

4)  Click SAVE in the top-left corner of the preferences window

Change Time Format

1.  Click on the Preferences menu located in the upper right hand of your account.  The preferences window will open.

2. Click Regional Settings underneath the General heading

3.  Use the Time Format dropdown to choose the appropriate time display.

NOTE: You may choose between a 12 hour or 24 hour clock.

4. Click Save located in the top left corner of the preferences window

Change Time Zone

Follow these steps to change your Time Zone:

1.  Click on the Preferences menu located in the upper right hand of your account.  The preferences window will open.

2. Click Regional Settings underneath the General heading

3. Use the Time Zone dropdown to select the appropriate Time Zone

4.  Click  Save in the top-left corner of the preferences window

Creating and Editing An Email Signature

Follow these steps to create and/or edit your Email Signature:

1)  Click on the Preferences menu located in the upper right hand of your account.  The preferences window will open.

2)  Under Email heading click Name and Signature

3)  Within the Signature text box, enter your desired Email Signature

4)  Click  Save in the top-left corner of the preferences window

Disable/Enable Yahoo! Highlight & Search

To Disabable or Enable the Yahoo! Highlight & Search feature:

1.  Click on the Preferences menu located in the upper right hand of your account.  The preferences window will open

2. Under the Email section, click General Settings