Microsoft Internet Explorer 6 (PC)
Step 1: Click on Tools
Step 2: Click on Internet Options
Step 3: Click on Delete Cookies
Step 4: Click the OK button
Step 5: Click on Delete Files
Step 6: Check off Delete offline Content
Step 7: Click the OK button and then click OK again
Step 8: Close all open Internet Explorer windows, re-open Internet Explorer and log back in
Mozilla FireFox 1.5 (PC)
Step 1: Click on Tools
Step 2: Click on Options
Step 3: Click on Privacy
Step 4: Click on Cache tab
Step 5: Click on Clear Cache now
Step 6: Click on Cookies tab
Step 7: Click on Clear Cookies now
Step 8: Close all open Firefox windows, re-open Firefox and log back in
Mozilla FireFox 1.5 (MAC)
Step 1: Click on Firefox
Step 2: Click on Preferences
Step 3: Click on Privacy
Step 4: Click on Cache tab
Step 5: Click on Clear Cache now
Step 6: Click on Cookies tab
Step 7: Click on Clear Cookies now
Step 8: Close all open Firefox windows, re-open Firefox and log back in