Troubleshooting email problems with Microsoft Outlook Express 6 for Windows based systems
Step 1: Verify that BlueTie is set as the default account
Step 2: Verify that 'Outgoing Server Requires Authentication' is checked
Step 3: Change the outgoing port
Step 1: Verify Internet connectivity
Step 2: Verify account settings (POP / IMAP)
Step 3: Verify MX Records are pointed correctly
Step 4: Verify that the correct email address is on the user account
Step 5: Check the Junk-Mail folder on web application
Step 6: Check for an Outlook error code and refer to our common error code resolutions or visit the Microsoft knowledge base
Step 7: If receiving large attachments, increase the server time out or login to account and move any large emails to a folder other than the Inbox. Then click send / receive in the email client
Step 8: Disable email scanning
Step 9: Check Outlook version and download any available updates
Step 1: Verify Internet connectivity
Step 2: Check for cause of problem in the bounceback message
Step 3: Verify account settings (POP / IMAP)
Step 4: Change outgoing port to 5125
Step 5: Check for an Outlook error code and refer to our common error code resolutions or visit the Microsoft knowledge base
Step 6: Click here if a message is stuck in the outbox
Step 7: If sending large attachments, increase the server time out
Step 8: Disable email scanning
1.) Change the outgoing port
2.) Move message(s) to drafts folder and try sending a new one
3.) If message is still stuck, Click Tools
4.) Click Options
5.) Click the Mail Delivery tab
6.) Make sure that 'Send Messages Immediately When Connected' option is checked under the 'Mail Account Options' section
7.) Disable email scanning
Step 1: Verify username and password are entered correctly
Step 2: Verify account settings (POP / IMAP)
Step 3: If prompt continues to occur, close Outlook and then re-open and see if the problem still occurs
Step 4: Try changing the outgoing port