Verify IMAP Settings

Microsoft Outlook Express or Outlook 2000
1.) Click Tools
2.) Click Accounts
3.) Click the Mail tab
4.) Double-click on the BlueTie account
5.) Verify that the email address is entered in all lowercase letters (General Tab)
6.) Click the Servers tab
7.) Verify that the incoming mail server is an IMAP server
8.) Verify that the incoming server is imap.bluetie.com
9.) Verify that the outgoing server is smtp.bluetie.com
10.) Verify that the username is entered correctly under logon information.
11.) Verify that Server Requires Authentication is checked
12.) Click the Settings button and verify that Login using same settings as my incoming mail server is selected
13.) Click the Advanced tab
14.) Verify that the incoming port is 143 and the outgoing port is either 25 or 5125
15.) Click Apply (if available), then OK, and then Close

Microsoft Outlook 2002 (XP) or 2003
1.) Click Tools
2.) Click Email Accounts
3.) Click View or Change Existing Email Accounts
4.) Click Next
5.) Double-click on the BlueTie account
6.) Verify that the username is entered correctly under logon information.
7.) Verify that the incoming server is imap.bluetie.com under server information
8.) Verify that the outgoing server is smtp.bluetie.com under server information
9.) Click the More Settings button
10.) Click the Outgoing server tab
11.) Verify that My Outgoing Server Requires Authentication is checked
12.) Verify that Login using same settings as my incoming mail server is selected
13.) Click the Advanced tab
14.) Verify that the incoming port is 143 and the outgoing port is either 25 or 5125
15.) Click OK, then Next, and then Finish

Mozilla Thunderbird
1.) Click Tools
2.) Click Account Settings
3.) Click on Server Settings underneath the BlueTie account
4.) Verify that the servername is imap.bluetie.com
5.) Verify that the username is entered correctly
6.) Check with user to verify whether Leave messages on server is checked
7.) Click on Outgoing Server (SMTP) from the box on the left
8.) Click on smtp.bluetie.com and then click the Edit button
9.) Verify that the outgoing server is smtp.bluetie.com under server information
10.) Verify that Use name and password is checked and that the username is entered correctly
11.) Click the OK button
12.) Verify that the password is entered correctly by clicking on Tools then Options
13.) Click on the Privacy icon and then click the Passwords tab
14.) Click on the View Saved Passwords button
15.) Click on the Show Passwords button and click Yes to verify that the password is entered correctly
16.) Click the Close button

Apple Mail
1.) Click Mail
2.) Click Preferences
3.) Click the BlueTie account
4.) Click the Account Information button
5.) Verify that email address is entered correctly and is assigned to the username
6.) Verify that that the Incoming Mail Server is set to imap.bluetie.com
7.) Verify that username and password are entered correctly
8.) Verify that Outgoing Mail Server (SMTP) is set to smtp.bluetie.com
9.) Click the Server Settings button
10.) Verify that the outgoing port is set to either 25 or 5125
11.) Verify Authentication is set to Password
12.) Verify that the outgoing username and password match the incoming username and password
13.) Click the Advanced button
14.) Verify that Keep copies of messages for offline viewing is set to Don't keep copies of any messages

Microsoft Entourage
1.) Click Tools
2.) Click Accounts
3.) Click Mail
4.) Double-click on the BlueTie account
5.) Click Account Settings
6.) Verify that the email address is entered correctly
7.) Verify that the username is entered correctly under Account ID
8.) Verify that the IMAP server is imap.bluetie.com
9.) Click the Advanced Receiving Options button
10.) Verify the IMAP port is set to 143
11.) Close the window by clicking the box in upper-left corner
12.) Verify that the SMTP server is smtp.bluetie.com
13.) Click the Advanced Sending Options button
14.) Verify the SMTP port is set to either 25 or 5125
15.) Verify that SMTP server requires authentication"is checked and Use same settings as receiving mail server is selected
16.) Close the window by clicking the box in upper-left corner
17.) Click OK

Qualcomm Eudora
1.) Click the Eudora menu
2.) Click Preferences
3.) Click the Getting Started icon
4.) Verify that the User Name is entered correctly
5.) Verify that the Mail Server is set to imap.bluetie.com
6.) Verify that a Real Name is entered. This is usually First, Last name
7.) Verify that the SMTP Server is set to smtp.bluetie.com
8.) Verify that the email address is entered correctly and is assigned to the username
9.) Click the Checking Mail icon
10.) Verify that Mail Protocol is set to IMAP
11.) Verify that Authentication is set to Password
12.) Verify that Save Password is checked
13.) Click the Sending Mail icon
14.) Verify that Allow authorization is checked

Configuring Outlook Express or 2000 w/SSL for IMAP service

1. Launch Outlook Express
2. Click Tools --> Accounts, The Accounts window appears
3. Click the Mail tab
4. Click the Add button then choose Mail, the Internet Connection Wizard appears.
5. Add your Display Name. Enter the name you want others to see in the From: field when you send E-mail, then click Next.
6. Enter your E-mail address, then click Next
7. Change the value beside "My incoming mail server is a". to IMAP.
8. Input the IMAP server imap.bluetie.com into the Incoming mail server field.
9. Input the SMTP server smtp.bluetie.com into the Outgoing mail server field. Click Next.
10. Enter your complete E-mail address or User Name (mailboxname@domainname.com) in the Account Name field.
11. Enter your BlueTie account password and click Next.
12. Note: You can set Outlook Express to remember your password if you don't want to type it in every time you check for new messages.
13. Click Finish, the Internet Connection Wizard will close.
14. Click the Mail tab, the Mail Accounts window appears
15. Click the account you just created, then click the Properties button
16. Click the Servers tab
17. Check the box beside My server requires authentication, then click the Settings button
18. Select Use same settings as my incoming mail server and click OK
19. Click on the Advanced tab.
20. Check the box, "This server requires a secure connection (SSL)" for both the Incoming (IMAP) and Outgoing (SMTP) mail servers.
21. Click Apply, then OK to close the properties window. The Internet Accounts window will reappear.
22. Click OK to exit the Internet Accounts window, your E-mail set-up is complete.

Configuring Outlook 2002 or XP w/SSL for IMAP service

1. Launch Outlook 2002/ XP
2. Click Tools --> Email Accounts, The Accounts window appears
3. Check the Add new Email Account button
4. Click Next
5. The Server Accounts window appears select IMAP.
6. Click Next
7. The Internet Email Settings window appears
8. In the User Information fields add you’re Your Name. Enter the name you want others to see in the From: field when you send E-mail.
9. Enter your e-mail address
10. In the Login Information field Enter your complete E-mail address or User Name
11. Enter your e-mail account password
12. Note: You can set Outlook Express to remember your password if you don't want to type it in every time you check for new messages.
13. In the Server Information field Input the POP3 server imap.bluetie.com into the Incoming mail server field.
14. Input the SMTP server smtp.bluetie.com into the Outgoing mail server field.
15. Click on More Settings
16. Click on the Outgoing Server tab
17. Check the box beside My server requires authentication
18. Select Use same settings as my incoming mail server
19. Click on the Advanced tab
20. Check the box, "This server requires a secure connection (SSL)" for both the Incoming (IMAP) and Outgoing (SMTP) mail servers.
21. Click OK
22. Click Next
23. Click Finish, the Internet Connection Wizard will close.