We will be performing a maintenance build Wednesday, March 2nd, 10pm-2am EDT

This build will implement the following changes to 'lite mode':

- Fix for an issue in which preferences were not shown properly
- Improved support for security questions
- Fix for an error message that some users saw in Chrome when composing an email
- Fix for attaching a file to a message being composed

We will be performing a maintenance build Wednesday, January 13th, 10pm-2am EDT

This build will implement the following:

- Back-end architecture improvements to improve memory management, and reduce the load on the application servers.
- A bugfix for BlueTie Calendar which caused a problem for some users when setting events to “Private”
- A bugfix in the “Remove All Aliases” process in Enterprise Manager domain management tools.

Impact: Users may experience brief application slowness during the maintenance window. There is no expected service outage during this maintenance, and BlueTie will be monitoring all systems throughout the duration of this scheduled maintenance.

Duration: up to 4 hours

Description:  This release will address numerous issues and tasks including some customer requested items.

User Interface fixes

• Updates to support Windows 8 / IE 10
• Clicking certain messages would return javascript error or invalid XML; these messages now display properly
• Added foreign character support in preferences

Mailing List fixes

• Extremely large numbers of mailing lists were failing to load in Enterprise Manager.  Mailing lists can now be viewed.

Email printing

• Some email messages would print blank or would be the wrong size when printed; these messages now print properly

Hosted Exchange fixes

• There were issues creating Hybrid Exchange accounts; you can now create Hybrid Exchange accounts without issue.
• Hosted Exchange toolbar button was not working in IE; this button now launches the Hosted Exchange control panel from IE

Email send fixes

• Under certain circumstances, pressing the "send" button from the email send dialog would cause the dialog to hang.  These messages now send properly.

Hi. Tom would very much like to hear feedback on what you think about this captcha enabled web form. Here you have the chance to do so.

Dear BlueTie Customer,

Please see two customer communications regarding important changes to BlueTie's pricing:

#1. BlueTie Email Plan Consolidation and Smartbins | Effective May 1st 2011

Dear Valued BlueTie Customer,

Beginning May 1st, 2011 we will be updating all email accounts to our BlueTie Executive plan as we phase out other older plans. The BlueTie Executive Plan provides 10 GB mailboxes and much more including:

• Advanced Anti-Spam/Anti-Virus
• Mobile and Outlook Sync functionality
• Contacts, Calendar and Tasks sharing
• Instant Messenger
• Live phone and email customer support
• POP3, IMAP, SMTP integration
• 2 GB Smartbins file backup, sharing, and document management

Included in this plan is a Smartbins account - an intuitive cloud-based file backup, sharing, and document management solution. Smartbins enables users to tag files by subject matter instead of burying them in folders, provides the ability to share files with anyone they chose through secure password protected links, and includes a desktop sync utility to ensure your file backups are always current. You can learn more at www.smartbins.net.

As a part of this process, your monthly cost per user will be changing to $5.99. This change is not something we take lightly, but was required to continue to provide you the level of reliability you've come to know and expect from BlueTie.

Please let us know if you have any questions about these changes to your BlueTie email plan. We appreciate your business and look forward to growing with yours.

Thank You,

BlueTie Support

#2. BlueTie Archive Pricing Changes | Effective June 1st 2011

Dear Valued BlueTie Customer,

Beginning June 1st 2011, the price of our email archive solution will become $6 a month per user. Our dedication to industry leading reliability has forced pricing adjustments necessary to maintain the level of professional service you have come to expect from BlueTie. We look forward to continuing to provide your business with reliable archive functionality at a price that is 33% less than the industry average of $9.

Our hosted archive solution is well integrated with our webmail application, captures all sent and received mail including attachments, and satisfies legal and business retention requirements such as SarbOx, FINRA, HIPAA. In an increasingly virtual world, our archive solution, as you know, can protect businesses like yours from potentially damaging law suits.

Along with this price change, we will be streamlining our email plan offering by discontinuing the BlueTie Archived Email Plan and transitioning those users to our BlueTie Executive Plan with Archive enabled for a new price of $11.99 a month or $129.5 a year.

Please note: All archive activity will be retained during this plan upgrade and users will experience no service disruption.

We appreciate your understanding and thank you for choosing BlueTie's archive solution for your email compliance needs.

Please let us know if you have any questions about these changes to your BlueTie email archive solution effective June 1st 2011. We appreciate your business and look forward to growing with yours.

Thank You

BlueTie Support

Please let us know if you have any questions.

11am June 3rd

The build is now complete and all systems are now functioning as normal. Thank you for your patience this morning.

Thank you,
BlueTie Support

9:30am June 3rd
Due to the system issues this morning BlueTie is performing an emergency build. System function is improving and we expect full resolution shortly. Once a completion time has been established, we'll provide an update.

Thank you,
BlueTie Support

8:45am June 3, 2010
Due to system issues this morning, users are experiencing intermittent system slowness. Mail clients, such as Outlook or Thunderbird, with POP and IMAP capability continue to work as normal. We appreciate your patience as we work to resolve these issues. Updates, including resolution times will be posted here. Please check back for updated information.

Thank you,
BlueTie Support

2pm May 27, 2010

The build is now complete and all systems are functioning as normal. The final procedure to be performed on our system has been scheduled for this evening, May 28th from 1am-4am EDT. During tonight's procedures, users will experience brief periods of inaccessibility to mail systems, including webmail and POP/IMAP via mail clients such as Outlook and Thunderbird. We appreciate your understanding as we bring closure to this issue. Please do not hesitate to let us know if you have any questions or concerns.

Thank you,
BlueTie Support

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12noon May 27, 2010

As we continue our build, the system has continued to improve and at this time, all systems are functioning as normal. There are other procedures to perform to ensure normal system functionality. We anticipate that more information about the timing of those procedures will be available in the next hour. Thank you for your continued patience and again, please check back here for periodic updates.

Thank you,
BlueTie Support
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10:45am May 27, 2010
The build is still currently underway however, there have been significant improvements to the system issues of this morning. Users are now able to login and slowness issues have subsided. IMAP and POP continue to work as normal. As we progress, we will continue to provide updates here.

Thank you,
BlueTie Support

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10am May 27, 2010
Due to system issues this morning, users are experiencing intermittent system slowness and the inability to login via the web interface. As a result, BlueTie will be performing an emergency build beginning at 10am Eastern today. During this build, users may experience brief periods of slowness or system inaccessibility. Mail clients, such as Outlook or Thunderbird, with POP and IMAP capability will continue to work as normal. We appreciate your patience as we work to resolve these issues. Updates, including resolution times will be posted here. Please check back for updated information.

Thank you,
BlueTie Support

On Friday, February 12, 2010 between 1:00AM EST and 3:00AM EST BlueTie will be performing scheduled network maintenance. We are conducting this maintenance to increase both the performance and availability of our service by increasing bandwidth levels in our New York City environment. Post maintenance, the BlueTie application should run faster and smoother. We do not expect any lengthy service outages during this time, but you may experience a slight lag in the application while we make this update. We apologize for any inconvenience caused by this maintenance and appreciate our customer’s patience and understanding as we improve our service.

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On Friday, September 25, 2009 at 1am, BlueTie will be upgrading and renewing our Security Certificates.

Once the SSL Certificates have been updated, users may be required to click "ACCEPT" when prompted to accept the newly installed SSL Certificate (as their browser dictates).

Please contact BlueTie support if you have any questions.

Thanks,

BlueTie Support Team
support@bluetie.com
1-800-BLUETIE option 3