Appointment Times Are Incorrect

Step 1: Verify that the clock in the system tray is set to the correct time zone
Step 2: If appointment is shared, have the person sharing the calendar verify that the clock in the system tray is set to the correct time zone

Birthdays Not Displaying

Only birthdays for personal contacts will display on the calendar. Enterprise contact birthdays will not display on the calendar. Be sure to verify that the contact has a birthday entered in their contact information.

Calendar Icon Not Displaying

Step 1: Verify Calendar is enabled on the account
Step 2: Verify that a supported browser and operating system are being used
Step 3: Verify Active Scripting is enabled in browser
Step 4: Disable Accessibility Options
Step 4: Clear cache
Step 5: Configure Browser Privacy
Step 6: Disable Internet Security

Calendar Running Slow

Note: The calendar may appear to load slow upon the inital login

Step 1: Logout and log back into account.
Step 2: Check to see if any other sites are running slow. If so, please contact the Internet Service Provider
Step 3: Close any software which may be consuming bandwidth, slowing down the web browser, or consuming significant resources
Step 4: Verify that Check for newer version of stored pages is set to Automatically
Step 5: Clear cache
Step 6: Run system updates and scan for spyware
Step 7: Perform a traceroute to determine any network latency
Step 8: Configure Browser Privacy
Step 9: Disable Internet Security

Calendar Screen Is Blank

Step 1: Verify that a supported browser and operating system is being used
Step 2: Try closing any applications which may be interfering with web applications or consuming significant resources
Step 3: Clear cache
Step 4: Verify Active Scripting is enabled
Step 5: Disable Proxy Server
Step 6: Configure Browser Privacy
Step 7: Disable Internet Security
Step 8: Run system updates and scan for spyware

Cannot Delete Event

Step 1: Verify that Check for newer version of stored pages is set to automatically
Step 2: If deleting a shared appointment, verify that the account sharing the calendar has granted user Full Access
Step 3: If deleting a recurring appointment or an instance of a recurring appointment, use the right-click menu option
Step 4: Clear cache 

Cannot Share Calendar

Step 1: Click Preferences

Step 2: Click Calendar Sharing *(if you do not see this option, check with your Enterprise Manager or Adminstrator to have access enabled)

Step 3: Verify that the email address or username with whom you are trying to share is typed correctly

Step 4: Verify that the other person has enabled viewing of your calendar from their account (use the checkbox next to the calendar name to display)

Step 5: Verify that the person has your calendar set to a color that can be viewed

Cannot View Appointment Details

Step 1: Verify that the account sharing the calendar has granted user either Read-Only or Full Access
Step 2: Verify that appointment details actually exist for that appointment
Step 3: Press CTRL while double-clicking the appointment to override a pop-up blocker
Step 4: Login to account from another computer and try to replicate the issue

Excessive Amount of Notifications

Step 1: Verify that the notification settings for the account are set correctly.
Step 2: Compare the number of notifications to the above setting and to the number of appointments.
Step 3: Disable notifications for the appointment

Meeting Request Not Showing Up

Step 1: Allow 10 minutes for the meeting request to go through
Step 2: Verify with the sender that they sent the request to the right email address or username
Step 3: Verify that 'Check for newer version of stored pages' is set to automatically

Quick Add Not Working

Step 1: Verify that you are using the supported Quick Add keywords.
Step 2: Retype the appoinment using the supported keywords
Step 3: Press the Enter key on the keyboard to add appointment
Step 4: Verify that Check for newer version of stored pages is set to Automatically.

Cannot Export Contacts

Exporting Contacts through BlueTie Contacts

Step 1: Click the Contacts icon,located at the top of your BlueTie application
Step 2: Click the Actions button located on your Contacts toolbar
Step 3: Choose Import/Export Contacts within your Actions drop-down
Step 4: Chose the Contacts that you are exporting: Personal, Enterprise, or Shared
Step 5: Export all of your contacts in the CSV (Comma-Separated Value), vCard file format or Constant Contact file.
Step 6: Click Export

Cannot Import Contacts

How to Import Contacts:

Step 1: Verify that the file being imported is a .CSV file
Step 2: Remove any irregular characters from the filename (%, $, #, etc)
Step 3: If file was exported from Outlook, verify that the file was exported in the .CSV (Comma Seperated Values Windows or DOS) format
Step 4: Click the Contacts icon,located at the top of your BlueTie application
Step 5: Click the Actions button located on your Contacts toolbar
Step 6: Choose Import/Export Contacts within your Actions drop-down
Step 7: Click Import - You may import contacts in CSV (Comma-Separated Value) or vCard format.
You may also upload a Zip file that contains these files. (Refer to the Sample CSV File)
Step 8: Select a file from your computer, Select a group to import into
Step 9: Import the selected files, click Import

Cannot Modify Enterprise Contacts

Step 1: Check with the Enterprise Manager to verify that you have the correct Access to Enterprise Contacts
Step 2: Verify that Check For Newer Version of Stored Pages is set to Automatically
Step 3: Clear cache

Contacts Icon Not Displaying

Step 1: Check with Enterprise Manager to verify that Contacts is enabled on the account
Step 2: Verify that a supported browser and operating system are being used
Step 3: Verify Active Scripting is enabled in browser
Step 4: Disable Accessibility Options
Step 4: Clear cache
Step 5: Configure Browser Privacy
Step 6: Disable Internet Security

Trouble printing JPEG attachements

If you are using the OnDemand service, this functionality is not currently available.  The ability to print JPEG attchements is only available to eFax subscribers.

Junk Mail

Help with Email issues related to junk mail, otherwise known as spam

POP / IMAP

This section contains POP / IMAP troubleshooting information for various email clients

Note: POP, IMAP, and SMTP is not available for free accounts.

Web Email

Help with Email issues in the web application

Username and password aren't working

If you feel that your username and password for Constant Contact are valid but not being accepted, please contact Constant Contact Customer Service for assistance.

Constant Contact Customer Service

Cannot Delete File / Folder

Make sure you are deleting folder  on righthand side

Step 1: Click on My folders
Step 2. Click on Folder you want to remove located in righthand pane
Step 3. Click Delete (Make sure Folder is empty of all contents first)
Step 4: Verify that Check for newer version of stored pages is set to Automatically
Step 5: Verify you are not trying to delete a shared file.
Step 6: If trying to delete a folder, verify that all files are deleted within that folder or any subfolders

Cannot Share File(s)

Note: The current File application does not support sharing of files directly. The file(s) must be located within a folder which can then be shared

Step 1: Click on the Files Icon
Step 2: Click on the My Files folder in the browser
Step 3: In the Folder Viewer on the right of the screen, you will see the contents of your My Files folder
Step 4: Click on the New Folder button located above the Folder Viewer to create a new folder
Step 5: Name the folder, then click Save
Step 6: In the Folder Viewer, select the folder you just created by single clicking it so that it is highlighted
Step 7: Next, click on the Share button.
Step 8: Select the users you wish to allow access to this folder, by either typing in their username, or selecting them from your contacts list. Please keep in mind that if you give someone Full Access, they will be able to save documents to your folder, including opening and saving documents you place in the folder. They will also be able to delete them. Read-only allows them to download files and open them, but not to save files to the folder.
Step 9: Click Done once you have selected all users you wish to allow access to the folder.

Cannot Upload File

Step 1: Accept the Web Certificate when you first logged in
Step 2: Verify the most recent Java client is installed.
Step 3: Verify that the file upload port is open on the computer.
Step 4: Verify that you are not currently in the Shared Folders directory
Step 5: Verify that the filename does not have any unusual characters
Step 6: Uninstall / Reinstall Java

Cannot Upload Folder

The current File application does not support uploading of folders directly. The folder must first be created in the filing cabinet and then have the files uploaded into that folder

Step 1: Click on the Files Icon
Step 2: Click on the New Folder button toward the upper-right corner of screen
Step 3: Type in the name of the folder
Step 4: Browse to within the folder by double-clicking the folder
Step 5: Click the Upload button and select the files to upload

Error Occurring When Opening A File

Step 1: Verify that you have the program installed to open the file (ie. Micrsoft Word is required to open a .doc file)
Step 2: Click Start
Step 3: Click Control Panel
Step 4: Click Folder Options
Step 5: Click File Types
Step 6: Select the file type you are trying to open and assign it to be opened with the correct program

File Screen Is Blank

Step 1: Verify that a supported browser / operating system is being used
Step 2: Disable Internet Security
Step 3: Clear cache
Step 4: Verify Active scripting is enabled in browser.
Step 5: Run system updates and scan for spyware.
Step 6: Perform traceroute to check for network slowness

Files Icon Not Displaying

Step 1: Check with Enterprise Manager to verify that Files is enabled
Step 2: Verify that a supported browser and operating system are being used
Step 3: Verify Active Scripting is enabled in browser
Step 4: Disable Accessibility Options
Step 4: Clear cache
Step 5: Configure Browser Privacy
Step 6: Disable Internet Security

Files Running Slow

Step 1: Logout and log back into account.
Step 2: Check to see if any other sites are running slow. If so, please contact the Internet Service Provider
Step 3: Close any applications which may be consuming bandwidth, slowing down web applications, or consuming significant resources
Step 4: Verify that Check for newer version of stored pages is set to Automatically.
Step 5: Clear cache and restart browser
Step 6: Run system updates and scan for spyware
Step 7: Perform a trace route to determine any network latency.

Unable to Check File Back In

Step 1: Check with person who checked file out to see if they have checked file back in
Step 2: If file was checked back in but it still shows as being checked out, verify that the file was checked back in with the exact same spelling of the original filename

IM Icon Not Displaying

Step 1: Check with Enterprise Manager to verify that IM is enabled for the account
Step 2: Verify that a supported browser and operating system are being used
Step 3: Verify Active Scripting is enabled in browser
Step 4: Disable Accessibility Options
Step 4: Clear cache
Step 5: Configure Browser Privacy
Step 6: Disable Internet Security

IM Window Says "Waiting for User Authentication"

Step 1: Verify that you are connected to the Internet by browsing to another web page. If using Wireless, verify that there is a strong signal
Step 2: Verify you have access to the Instant Messaging port
Step 3. Sign out and sign back in again
Step 3: Perform a trace route to determine any network latency which may be resulting in a poor connection to our server
Step 4: Disable Internet Security
Step 5: Uninstall / reinstall Java
Step 6: Make sure you have accepted the Web Certificate.

Not receiving any new Instant Messages?

If you are not receiving any new messages:

Step 1. Make sure you have agreed to Web Certificate
Step 2.  Make sure you have pop-up blockers disabled

User Online But Not Showing In Currently Online List

Step 1: Verify that the user is in the currently online list
Step 2: Try refreshing the currently online list
Step 3: Verify that the browser is set to Check for newer versions of stored pages Automatically
Step 4: Uninstall / reinstall Java

Missing Pod

If you are missing a pod from your layout, ensure that it is not minimized within your application. 

If you still can't find it, attempt restoring your default view and recreating the custom layout.
You can accomplish this by going to: Layout Manager> Load Default Layout.

Then, Refresh your screen

Reset Default View

To restore the default view, click on Layout Manager and select Load Defaults.

Browser Crashes Immediately After Signing In

If the browser (Internet Explorer and Firefox) crashes while signing into Rich Mode, we recommend downloading and installing the latest version of Java.

Cannot Get Past the New User Wizard

To use the New User Wizard we recommend a minimum screen resolution of 1024 X 768. To verify this setting:

To change your screen resolution (size) in PC Windows XP

Step 1: Click on Start
Step 2: Click on Control Panel
Step 3: Double click on Display
Step 4: Click on Settings Tab
Step 5: Increase Screen Resolution to 1024 X 768
Step 6: Click Apply
Step 7: Click Save

To change your screen resolution (size) in Mac OS X

Step 1. Click the Apple button
Step 2. Select System Preferences
Step 3. Select the Displays icon
Step 4. In the list of Resolutions: select 1024 x 768 (or higher).

My Day Continously Loading

Step 1: Click on any other icon such as Email and wait for the page to load
Step 2: Click the My Day icon again

My Day Icon is Missing

Step 1: Check with Enterprise Manager to verify that My Day is enabled on the account
Step 2: Verify that a supported browser and operating system are being used
Step 3: Verify Active Scripting is enabled in browser
Step 4: Disable Accessibility Options
Step 4: Clear cache
Step 5: Configure Browser Privacy
Step 6: Disable Internet Security

Why can I not receive my notification/receipt/acknowledgement emails from Registered Mail?

These emails are sent from receipt@rpost.net and acknowledge@rpost.net. Please make sure these email addresses are not listed on your block list in your user preferences. You can find more information on this here:

http://support.bluetie.com/node/146

Duplicate Travel Appointments

When you receive your confirmation email from Orbitz, to your BlueTie account, it is important to click the "Add this to my Calendar" link only once. If you have more than one appointment added to your calendar for the same booked travel, you may have clicked this link more than one time.

Not Receiving Email Confirmations

To receive Email Confirmations in regards to your travel reservations, please login to your Orbtiz account and confirm that you have your Bluetie address setup under your Orbitz Alert Options.