Account Information

General account information

How Do I Change My Password?

You may change your password at any time by clicking on your account's Preferences menu.

For step-by-step instructions, please click here.

How Do I Change My Session Timeout?

The Session Timeout feature will protect your account while you're away from your computer.  You can choose the length of time you would like your account to remain active while it is inactive.  After the time, your account will automatically log itself off, preventing unwanted access to your information.

You may change the Session Timeout duration in your account's preferences menu, located in the top-right corner of the application.

For step-by-step instructions please click here.


How Do I Configure My Email Signature?

Setting an Email Signature will autmatically append a custom message to the bottom of each new email.  Unlike the Email Footer, the Email Signature will be displayed and editable in the message composition window.

You may configure this in your Preferences Menu, within Email Preferences underneath the Name and Signature heading.

For step-by-step instructions, please click here.


How Do I Edit My Contact Information?

Users have the ability to edit their contact information at anytime. 

For step-by-step instructions, please click here.

How Do I Update My Secret Question?

Your Secret Question is used as a security precaution to prevent others from accessing your account, and may be changed at anytime within your account's Preferences Menu.

For step-by-step instructions on updating your Secret Question/Answer, click here.

How Do I Upgrade My Account To Pro?

BlueTie Free Users may upgrade to BlueTie Pro at any time.

Please click here for more information on upgrading your account

What is a Support Contract Number?

A Support Contract number is provided to all users with access to live Customer Support.  When calling 1-800-BLUETIE for Customer Service, you will be you will be required to enter your Support Contract number. 

Click here for help finding your Support Contract number.


Where can I find my Support Contract Number?

The Support Contract Number can be located in the following places:

  • 1. Click the Help link in the upper-right corner of your account. This will open a new window with the contract number along the top

  • 2. Click the Preferences link in the upper-right corner of your account. Click on the Support Information link in the General section of preferences.

If you are unable to login to your account and cannot access your contract number, click the Forgot Contract Number link on the main login page. This can also be found on the login page underneath the Sign In button.