Settings and Reference Material
This section provides suggested settings for common Anti-virus / Internet Security applications.
Norton Internet Security
Step 1: Open Norton Internet Security
Step 2: Double-click Privacy Control in the main program window
Step 3: Click Advanced in the Privacy Control Blocking window
Step 4: If the website address is already in the list, click the name of the site
Step 5: If the website is not already in the list, click Add Site and click OK
Step 6: Uncheck Use default settings and verify that Permit is selected for all Global Settings
Norton Antivirus 2003, 2004, 2005
1.) Exit any email programs that are running
2.) Start Norton AntiVirus. If Norton AntiVirus is installed as part of Norton SystemWorks or Norton Internet Security, then start the program.
3.) Click Options
4.) If you see a menu, click Norton AntiVirus
5.) In the left pane, click Email
6.) In the right pane, uncheck Scan incoming Email and Scan outgoing Email
7.) Click OK
8.) If you are running Norton AntiVirus 2005, then in the Protection Alert dialog box, on the drop-down menu, click Permanently, and then click OK
McAfee Security Center (Virus Scan 8)
1.) Right click the McAfee VirusScan 8 icon from the system tray
2.) Select Open Security Center from the menu.
3.) Click the VirusScan icon from the right-side of screen
4.) Click Configure Virus Scan Options
5.) Select the Active Shield Tab
6.) Un-check the box that says Scan email and attachments
7.) Click Apply and close window
Trend-Micro PC-Cillin Internet Security
1.) Right-click on the blue and white pill in the system tray and choose Open Main Console
2.) Click the Anti-virus icon (If using PC-Cillin Antivirus then select Email from the right side of the window)
3.) Click Mail Scan
4.) Un-check Scan incoming messages retrieved using supported email clients
5.) Click the Apply button
6.) Click the Outgoing tab and uncheck Scan outgoing messages retrieved using supported email clients
7.) Click Apply
8.) Close the PC-Cillin and restart the email client
Norton Internet Security
Step 1: Close all browser windows
Step 2: Disable Internet Security by right-clicking the icon in the system tray and choosing Disable
Step 3: Open Internet Explorer
Step 4: Click the Tools menu at the top of your browser, and select Internet Options
Step 5: Click the Privacy tab and press the Default button (if active)
Step 6: Click the Sites button and type www.bluetie.com into the Address of Web Site field
Step 7: Click the Allow button
Step 8: Click the Security tab, then click on the Internet globe icon and click the Default Level button
Step 9: Login to the web application
Step 10: Verify that BlueTie functions correctly
Step 11: Re-enable Internet Security by right-clicking the icon in the system tray and choosing 'Enable'
Web accelerators can cause problems with the web application by caching old information. Problems that may be encountered include, emails not deleting, calendar not displaying correctly and icons or text not displaying properly. Unfortunately, even though temporary Internet files and cookies can be removed from the browser, the accelerator will still hold its own cache. After minimum testing, right now this can only be resolved by uninstalling the accelerator.
To remove the Google Web Accelerator:
Note: Any web accelerator can potentially cause the above problem and can be removed by following similar steps as provided above.
To view common bounce back message and requirements for inbound and outbound mail, please click on the following link:
This section contains various DOS commands that can be used when troubleshooting
Windows
Step 1: Click on the Start menu
Step 2: Click on Run
Step 3: Type: cmd (command for Windows 98) and press Enter
Step 4: In the DOS window, type: ping www.bluetie.com
Macintosh (OS X+):
1.) Open the Local disk directory
2.) Open the Applications directory
3.) Open the Utilities directory
4.) Open the Terminal application
5.) In the Terminal window type: ping www.bluetie.com
Telnet is a command which can be used to communicate with a server. This command is especially useful when trying to determine if a particular port is open for one of our applications. Please see the links below for how to telnet to our required ports.
Windows:
1.) Click on the Start menu
2.) Click on Run
3.) Type: cmd (Windows 98 users should type command)
4.) Press Enter
5.) In the DOS window type: telnet www.bluetie.com 6080
6.) Press Enter
7.) If connected to the port the server will respond with something similar to:
+3XSâ–¬ UploadServer♠2.0.1g
8.) If the server does not respond, please contact system administrator to open the port
Macintosh (OS X+):
1.) Open the Local disk directory
2.) Open the Applications directory
3.) Open the Utilities directory
4.) Open the Terminal application
5.) In the Terminal window type: www.bluetie.com 6080
6.) Press Enter
7.) If connected to the port the server will respond with something similar to:
+3XSâ–¬ UploadServer♠2.0.1g
8.) If the server does not respond, please contact system administrator to open the port
Windows:
1.) Click on the Start menu
2.) Click on Run
3.) Type: cmd (Windows 98 users should type command)
4.) Press Enter
5.) In the DOS window type: telnet pop.bluetie.com 110
6.) Press Enter
7.) If connected to the port the server will respond with something similar to: +OK POP3 Ready emta3.nyc1.bluetie.com 00020a8d
8.) If the server does not respond, please contact system administrator to open the port
Macintosh (OS X+):
1.) Open the Local disk directory
2.) Open the Applications directory
3.) Open the Utilities directory
4.) Open the Terminal application
5.) In the Terminal window type: pop.bluetie.com 110
6.) Press Enter
7.) If connected to the port the server will respond with something similar to: +OK POP3 Ready emta3.nyc1.bluetie.com 00020a8d
8.) If the server does not respond, please contact system administrator to open the port
Windows:
1.) Click on the Start menu
2.) Click on Run
3.) Type: cmd (Windows 98 users should type command)
4.) Press Enter
5.) In the DOS window type: telnet smtp.bluetie.com 25 (substitute 5125 if that's what's being used)
6.) Press Enter
7.) If connected to the port the server will respond with something similar to: 220 emta1.app.nyc1.bluetie.com BlueTie EMTA Server
8.) If the server does not respond, please contact system administrator to open the port
Macintosh (OS X+):
1.) Open the Local disk directory
2.) Open the Applications directory
3.) Open the Utilities directory
4.) Open the Terminal application
5.) In the Terminal window type: telnet smtp.bluetie.com 25 (substitute 5125 if that's what's being used)
6.) Press Enter
7.) If connected to the port the server will respond with something similar to: 220 emta1.app.nyc1.bluetie.com BlueTie EMTA Server
8.) If the server does not respond, please contact system administrator to open the port
Windows:
1.) Click on the Start menu
2.) Click on Run
3.) Type: cmd (Windows 98 users should type command)
4.) Press Enter
5.) In the DOS window type: telnet www.bluetie.com 6050
6.) Press Enter
7.) If connected to the port the server will respond with something similar to: +sIMServer2.5.3
8.) If the server does not respond, please contact system administrator to open the port
Macintosh (OS X+):
1.) Open the Local disk directory
2.) Open the Applications directory
3.) Open the Utilities directory
4.) Open the Terminal application
5.) In the Terminal window type: telnet www.bluetie.com 6050
6.) Press Enter
7.) If connected to the port the server will respond with something similar to: +sIMServer2.5.3
8.) If the server does not respond, please contact system administrator to open the port
Windows:
1.) Click on the Start menu
2.) Click on Run
3.) Type: cmd (Windows 98 users should type command)
4.) Press Enter
5.) In the DOS window type: telnet www.bluetie.com 6060
6.) Press Enter
7.) If connected to the port the server will respond with something similar to: ¼φ
8.) If the server does not respond, please contact system administrator to open the port
Macintosh (OS X+):
1.) Open the Local disk directory
2.) Open the Applications directory
3.) Open the Utilities directory
4.) Open the Terminal application
5.) In the Terminal window type: telnet www.bluetie.com 6060
6.) Press Enter
7.) If connected to the port the server will respond with something similar to: ¼φ
8.) If the server does not respond, please contact system administrator to open the port
Windows:
1.) Click on the Start menu
2.) Click on Run
3.) Type: cmd (Windows 98 users should type command)
4.) Press Enter
5.) In the DOS window type: telnet www.bluetie.com 6080
6.) Press Enter
7.) If connected to the port the server will respond with something similar to: +3XSâ–¬ UploadServer♠2.0.1g
8.) If the server does not respond, please contact system administrator to open the port
Macintosh (OS X+):
1.) Open the Local disk directory
2.) Open the Applications directory
3.) Open the Utilities directory
4.) Open the Terminal application
5.) In the Terminal window type: telnet www.bluetie.com 6080
6.) Press Enter
7.) If connected to the port the server will respond with something similar to: +3XSâ–¬ UploadServer♠2.0.1g
8.) If the server does not respond, please contact system administrator to open the port
A traceroute is used to indicate the path a computer takes to connect to a particular computer or network. A traceroute also indicates the time that it takes to connect between each "hop" along the network. If experiencing issues with network speed, we suggest running a series of traceroutes during slowness to determine where the slowness is occurring on the network.
In Windows:
1.) Click on the Start menu
2.) Click on Run
3.) Type: cmd (Windows 98 users should type command)
4.) In the DOS window type: tracert www.bluetie.com
5.) Press Enter
6.) Use the table below to analyze the hops in the trace route
In Macintosh (OS X+):
1.) Open the Local disk directory
2.) Open the Applications directory
3.) Open the Utilities directory
4.) Open the Terminal application
5.) Type: traceroute www.bluetie.com
6.) Press Enter
7.) Use the table below to analyze the hops in the trace route
| < 1 - 20ms | Excellent |
| 20 - 40 ms | Good |
| 45 - 60 ms | Fair (possibility of slowness) |
| 60 - 90 ms | Below Average |
| 90 ms - Higher | Poor |
This section provides recommended settings and configurations for email clients.
Microsoft Outlook Express and Outlook 2000
1.) Right-click on email message
2.) Choose Options
Microsoft Outlook 2002 (XP) and 2003
1.) Right-click on email message
2.) Choose Options
Mozilla Thunderbird
1.) Click on email message
2.) Click the View menu
3.) Click Headers
4.) Click All
Apple Mail
1.) Click on email message
2.) Click the View menu
3.) Click Message
4.) Click Long Headers
Microsoft Entourage
1.) Click on email message
2.) Click the View menu
3.) Click Source
Qualcomm Eudora
1.) Double-click on email message
Microsoft Outlook Express and Outlook 2000
1.) Click Tools
2.) Click Accounts
3.) Click the Mail tab
4.) Double-click on the BlueTie account
5.) Click the 'Advanced' tab
6.) Slide the 'Server Timeout' knob all the way to the right
7.) Click 'Apply' (if available), then 'OK', and then 'Close'.
Microsoft Outlook 2002 (XP) and Outlook 2003
1.) Click Tools
2.) Click Email Accounts
3.) Click View or Change Existing Email Accounts and click Next
4.) Double-click the BlueTie account
5.) Click on More Settings button
6.) Click the Advanced tab
7.) Slide the 'Server Timeout' knob all the way to the right
8.) Click 'OK', then 'Next', and then 'Finish'
Microsoft Outlook Express and Outlook 2000
1.) Click Tools
2.) Click Accounts
3.) Double-click the BlueTie account
4.) Click the Advanced tab
5.) Verify that Leave a Copy of Messages of Server is checked
Microsoft Outlook 2002 (XP) and 2003
1.) Click Tools
2.) Click Email Accounts
3.) Click View or Change Existing Email Accounts and click Next
4.) Double-click the BlueTie account
5.) Click the More Settings button
6.) Click the Advanced tab
7.) Verify that 'Leave a Copy of Messages of Server' is checked
Mozilla Thunderbird
1.) Click Tools
2.) Click Account Settings
3.) Click Server Settings underneath the BlueTie account
4.) Verify that 'Leave messages on server' is checked in the server settings section
Apple Mail
1.) Click Mail
2.) Click Preferences
3.) Click the BlueTie account
4.) Click the Advanced button
5.) Verify that 'Remove copy from server after retrieving a message' is UNCHECKED.
Microsoft Entourage
1.) Click Tools
2.) Click Accounts
3.) Double-click the BlueTie account
4.) Click the Options button
5.) Verify that 'Leave a copy of each message on the server' is checked
Qualcomm Eudora
1.) Click the Eudora menu
2.) Click Preferences
3.) Click the Checking Mail icon
4.) Verify that 'Leave on server for ... days' is checked
5.) Fill in number if desired
Microsoft Outlook Express and Outlook 2000
1.) Click Tools
2.) Click Accounts
3.) Click the Mail tab
4.) Double-click on the BlueTie account
5.) Verify that the email address is entered in all lowercase letters (General Tab)
6.) Click the Servers tab.
7.) Verify that "Server Requires Authentication" is checked
8.) Click the Settings button and verify that "Login using same settings as my incoming mail server" is selected
9.) Click 'Apply' (if available), then 'OK', and then 'Close'.
Microsoft Outlook 2002 (XP) and 2003
1.) Click Tools
2.) Click Email Accounts
3.) Click View or Change Existing Email Accounts
4.) Click Next
5.) Double-click on the BlueTie account
6.) Click on More Settings and then click the Outgoing Server tab.
7.) Verify that "SMTP server requires authentication" is checked and "Use same settings as my incoming mail server is selected"
8.) Click 'OK', then 'Next', and then 'Finish'
9.) Click send / receive to check for errors
Mozilla Thunderbird
1.) Click Tools
2.) Click Account Settings
3.) Click Outgoing Server from the left
4.) Select the BlueTie outgoing server
5.) Click the Edit button
6.) Verify that Use Name and Password is checked
7.) Verify the username is entered correctly
Apple Mail
1.) Click Mail
2.) Click Preferences
3.) Click the BlueTie account
4.) Click the Account Information button
5.) Click the Server Settings button
6.) Verify that Authentication is set to Password
7.) Verify that username and password are entered correctly
Microsoft Entourage
1.) Click Tools
2.) Click Accounts
3.) Click Mail
4.) Double-click on the BlueTie account
5.) Click Account Settings
6.) Click the Advanced Sending Options button
7.) Verify that "SMTP server requires authentication" is checked and "Use same settings as receiving mail server" is selected
8.) Close the window by clicking the box in upper-left corner
Qualcomm Eudora
1.) Click the Eudora menu
2.) Click Preferences
3.) Click the Checking Mail icon
4.) Verify that 'Authentication' is set to Passwords
5.) Click the Sending Mail icon
6.) Verify that Allow Authorization is checked
Winmail.dat files are proprietary to Microsoft applications and are not able to be viewed within the web interface. You can, however, view them when reading your email in Microsoft Outlook or by using a 3rd party winmail.dat viewer.
To prevent sending winmail.dat files, the sender should set the default email format in Outlook to Plain Text and NOT use Microsoft word as the default editor for email messages.
To have the sender configure this setting:
1. Open Microsoft Outlook / Outlook Express
2. Click Tools
3. Click Options
4. Click the Mail Format tab
5. Set Compose in this message format to Plain Text
6. Un-check the check box to use Microsoft Office Word to edit email messages
Microsoft Outlook Express and Outlook 2000
1.) Click Tools
2.) Click Accounts
3.) Click the Mail tab
4.) Click the BlueTie account
5.) Click the Set as Default button
Microsoft Outlook 2002 (XP) and 2003
1.) Click Tools
2.) Click Email Accounts
3.) Click View or Change Existing Email Accounts and click Next
4.) Click the BlueTie account
5.) Click the Set as Default button
Mozilla Thunderbird
1.) Click Tools
2.) Click Account Settings
3.) Click the BlueTie account from the left
4.) Click the Set as Default button
Microsoft Entourage
1.) Click Tools
2.) Click Accounts
3.) Click Mail
4.) Click the Set as Default button
Microsoft Outlook Express or Outlook 2000
1.) Click Tools
2.) Click Accounts
3.) Click the Mail tab
4.) Double-click on the BlueTie account
5.) Verify that the email address is entered in all lowercase letters (General Tab)
6.) Click the Servers tab
7.) Verify that the incoming mail server is an IMAP server
8.) Verify that the incoming server is imap.bluetie.com
9.) Verify that the outgoing server is smtp.bluetie.com
10.) Verify that the username is entered correctly under logon information.
11.) Verify that Server Requires Authentication is checked
12.) Click the Settings button and verify that Login using same settings as my incoming mail server is selected
13.) Click the Advanced tab
14.) Verify that the incoming port is 143 and the outgoing port is either 25 or 5125
15.) Click Apply (if available), then OK, and then Close
Microsoft Outlook 2002 (XP) or 2003
1.) Click Tools
2.) Click Email Accounts
3.) Click View or Change Existing Email Accounts
4.) Click Next
5.) Double-click on the BlueTie account
6.) Verify that the username is entered correctly under logon information.
7.) Verify that the incoming server is imap.bluetie.com under server information
8.) Verify that the outgoing server is smtp.bluetie.com under server information
9.) Click the More Settings button
10.) Click the Outgoing server tab
11.) Verify that My Outgoing Server Requires Authentication is checked
12.) Verify that Login using same settings as my incoming mail server is selected
13.) Click the Advanced tab
14.) Verify that the incoming port is 143 and the outgoing port is either 25 or 5125
15.) Click OK, then Next, and then Finish
Mozilla Thunderbird
1.) Click Tools
2.) Click Account Settings
3.) Click on Server Settings underneath the BlueTie account
4.) Verify that the servername is imap.bluetie.com
5.) Verify that the username is entered correctly
6.) Check with user to verify whether Leave messages on server is checked
7.) Click on Outgoing Server (SMTP) from the box on the left
8.) Click on smtp.bluetie.com and then click the Edit button
9.) Verify that the outgoing server is smtp.bluetie.com under server information
10.) Verify that Use name and password is checked and that the username is entered correctly
11.) Click the OK button
12.) Verify that the password is entered correctly by clicking on Tools then Options
13.) Click on the Privacy icon and then click the Passwords tab
14.) Click on the View Saved Passwords button
15.) Click on the Show Passwords button and click Yes to verify that the password is entered correctly
16.) Click the Close button
Apple Mail
1.) Click Mail
2.) Click Preferences
3.) Click the BlueTie account
4.) Click the Account Information button
5.) Verify that email address is entered correctly and is assigned to the username
6.) Verify that that the Incoming Mail Server is set to imap.bluetie.com
7.) Verify that username and password are entered correctly
8.) Verify that Outgoing Mail Server (SMTP) is set to smtp.bluetie.com
9.) Click the Server Settings button
10.) Verify that the outgoing port is set to either 25 or 5125
11.) Verify Authentication is set to Password
12.) Verify that the outgoing username and password match the incoming username and password
13.) Click the Advanced button
14.) Verify that Keep copies of messages for offline viewing is set to Don't keep copies of any messages
Microsoft Entourage
1.) Click Tools
2.) Click Accounts
3.) Click Mail
4.) Double-click on the BlueTie account
5.) Click Account Settings
6.) Verify that the email address is entered correctly
7.) Verify that the username is entered correctly under Account ID
8.) Verify that the IMAP server is imap.bluetie.com
9.) Click the Advanced Receiving Options button
10.) Verify the IMAP port is set to 143
11.) Close the window by clicking the box in upper-left corner
12.) Verify that the SMTP server is smtp.bluetie.com
13.) Click the Advanced Sending Options button
14.) Verify the SMTP port is set to either 25 or 5125
15.) Verify that SMTP server requires authentication"is checked and Use same settings as receiving mail server is selected
16.) Close the window by clicking the box in upper-left corner
17.) Click OK
Qualcomm Eudora
1.) Click the Eudora menu
2.) Click Preferences
3.) Click the Getting Started icon
4.) Verify that the User Name is entered correctly
5.) Verify that the Mail Server is set to imap.bluetie.com
6.) Verify that a Real Name is entered. This is usually First, Last name
7.) Verify that the SMTP Server is set to smtp.bluetie.com
8.) Verify that the email address is entered correctly and is assigned to the username
9.) Click the Checking Mail icon
10.) Verify that Mail Protocol is set to IMAP
11.) Verify that Authentication is set to Password
12.) Verify that Save Password is checked
13.) Click the Sending Mail icon
14.) Verify that Allow authorization is checked
Configuring Outlook Express or 2000 w/SSL for IMAP service
Configuring Outlook 2002 or XP w/SSL for IMAP service
Microsoft Outlook Express and Outlook 2000
1.) Click Tools
2.) Click Accounts
3.) Click the Mail tab
4.) Double-click on the BlueTie account
5.) Verify that the email address is entered correctly and is assigned to the username
6.) Click the Servers tab
7.) Verify that the incoming mail server is a POP3 server
8.) Verify that the incoming server is pop.bluetie.com
9.) Verify that the outgoing server is smtp.bluetie.com
10.) Verify that the username is entered correctly under logon information
11.) Verify that Log on using Secure Password Authentication is NOT checked
12.) Verify that Server Requires Authentication is checked
13.) Click the Settings button and verify that Login using same settings as my incoming mail server is selected
14.) Click the Advanced tab
15.) Verify that the incoming port is 110 and the outgoing port is either 25 or 5125
16.) Verify that This server requires a secure connection is NOT checked under the Incoming and Outgoing Server Port Numbers
17.) Click Apply (if available), then OK, and then Close
Microsoft Outlook 2002 (XP) and Outlook 2003
1.) Click Tools
2.) Click Email Accounts
3.) Click View or Change Existing Email Accounts
4.) Click Next
5.) Double-click on the BlueTie account
6.) Verify that the email address is entered correctly and is assigned to the username
7.) Verify that the username and password are entered correctly
8.) Verify that Log on using Secure Password Authentication is NOT checked
9.) Verify that the incoming server is pop.bluetie.com under server information
10.) Verify that the outgoing server is smtp.bluetie.com under server information
11.) Click the More Settings button
12.) Click the Outgoing server tab
13.) Verify that My Outgoing Server Requires Authentication is checked
14.) Verify that Login using same settings as my incoming mail server is selected
15.) Click the Advanced tab
16.) Verify that the incoming port is 110 and the outgoing port is either 25 or 5125
17.) Verify that This server requires a secure connection is NOT checked under the Incoming and Outgoing Server Port Numbers
18.) Click OK, then Next, and then Finish
Mozilla Thunderbird
1.) Click Tools
2.) Click Account Settings
3.) Click on Server Settings underneath the BlueTie account
4.) Verify that the servername is pop.bluetie.com
5.) Verify that the username is entered correctly
6.) Verify that Use Secure Connection is set to Never and that Use secure authentication is not checked
7.) Check with user to verify whether Leave messages on server is checked
8.) Click on Outgoing Server (SMTP) from the box on the left
9.) Click on smtp.bluetie.com and then click the Edit button
10.) Verify that the outgoing server is smtp.bluetie.com under server information
11.) Verify that Use name and password is checked and that the username is entered correctly
12.) Click the OK button
13.) Verify that the password is entered correctly by clicking on Tools then Options
14.) Click on the Privacy icon and then click the Passwords tab
15.) Click on the View Saved Passwords button
16.) Click on the Show Passwords button and click Yes to verify that the password is entered correctly
17.) Click the Close button
Apple Mail
1.) Click Mail
2.) Click Preferences
3.) Click the BlueTie account
4.) Click the Account Information button
5.) Verify that email address is entered correctly and is assigned to the username
6.) Verify that that the Incoming Mail Server is set to pop.bluetie.com
7.) Verify that username and password are entered correctly
8.) Verify that Outgoing Mail Server (SMTP) is set to smtp.bluetie.com
9.) Click the erver Settings button
10.) Verify that the outgoing port is set to either 25 or 5125
11.) Verify Authentication is set to Password
12.) Verify that the outgoing username and password match the incoming username and password
13.) Click the Advanced button
14.) Verify that Keep copies of messages for offline viewing is set to Don't keep copies of any messages
Microsoft Entourage
1.) Click Tools
2.) Click Accounts
3.) Click Mail
4.) Double-click on the BlueTie account
5.) Click Account Settings
6.) Verify that the email address is entered correctly
7.) Verify that the username is entered correctly under Account ID
8.) Verify that the POP server is pop.bluetie.com
9.) Click the Advanced Receiving Options button
10.) Verify the POP port is set to 110
11.) Close the window by clicking the box in upper-left corner
12.) Verify that the SMTP server is smtp.bluetie.com
13.) Click the Advanced Sending Options button
14.) Verify the SMTP port is set to either 25 or 5125
15.) Verify that SMTP server requires authentication is checked and Use same settings as receiving mail server is selected
16.) Close the window by clicking the box in upper-left corner
17.) Click OK
Qualcomm Eudora
1.) Click the Eudora menu
2.) Click Preferences
3.) Click the Getting Started icon
4.) Verify that the User Name is entered correctly
5.) Verify that the Mail Server is set to pop.bluetie.com
6.) Verify that a Real Name is entered. This is usually First, Last name
7.) Verify that the SMTP Server is set to smtp.bluetie.com
8.) Verify that the email address is entered correctly and is assigned to the username
9.) Click the Checking Mail icon
10.) Verify that Mail Protocol is set to POP
11.) Verify that Authentication is set to Password
12.) Verify that Save Password is checked
13.) Click the Sending Mail icon
14.) Verify that Allow authorization is checked
Configuring Outlook 2002/ XP w/SSL for POP3 service
Microsoft Outlook Express and Outlook 2000
1.) Click Tools
2.) Click Accounts
3.) Click the Mail tab
4.) Double-click on the BlueTie account
5.) Verify that the email address is entered correctly and is assigned to the username
6.) Click the 'Advanced' tab
7.) Verify that the incoming port is 110 (143 if using IMAP) and the outgoing port is either 25 or 5125
8.) Click 'Apply' (if available), then 'OK', and then 'Close'.
Microsoft Outlook 2002 (XP) and Outlook 2003
1.) Click Tools
2.) Click Email Accounts
3.) Click View or Change Existing Email Accounts and click Next
4.) Double-click the BlueTie account
5.) Click on More Settings button
6.) Click the Advanced tab
7.) Verify that the incoming port is 110 (143 if using IMAP) and the outgoing port number is either 25 or 5125
8.) Click 'OK', then 'Next', and then 'Finish'
Mozilla Thunderbird
1.) Click Tools
2.) Click Account Settings
3.) Click on Server Settings underneath the BlueTie account
4.) Verify that the port is 110 (143 if using IMAP)
5.) Click 'Outgoing Server (SMTP)' from the box on the left
6.) Click on smtp.bluetie.com and then click the 'Edit' button
7.) Verify that the outgoing port number is either 25 or 5125
8.) Click 'OK' and then 'OK' again
Apple Mail
1.) Click Mail
2.) Click Preferences
3.) Click the BlueTie account
4.) Click the Server Settings button
5.) Verify that the outgoing port is set to either 25 or 5125
6.) Click the Advanced button
7.) Verify that the Port at the bottom of screen is set to 110 (143 if using IMAP)
8.) Click the 'X' in the upper left corner of window
1.) Click Tools
2.) Click Accounts
3.) Click Mail
4.) Double-click on the BlueTie account
5.) Click Account Settings
6.) Click the Advanced Receiving Options button
7.) Verify the port is set to 110 (143 if using IMAP)
8.) Close the window by clicking the box in upper-left corner
9.) Click the Advanced Sending Options button
10.) Verify the SMTP port is set to either 25 or 5125
11.) Close the window by clicking the box in upper-left corner
12.) Click 'OK'
Qualcomm Eudora
Eudora sets the default ports automatically depending on the type of account created. To change the outgoing port please see below:
1.) Click the Eudora menu
2.) Click Preferences
3.) Click the Getting Started icon
4.) Change the SMTP Server from smtp.bluetie.com to smtp.bluetie.com:5125
Microsoft Outlook Express and Outlook 2000
1.) Click the 'Tools' menu
2.) Click 'Accounts'
3.) Click the 'Mail' tab
4.) Double-click on the BlueTie account
5.) Verify that the email address is entered correctly and is assigned to the username
6.) Click the 'Servers' tab
7.) Verify that the username and password are entered correctly by logging into web application using the entered information
8.) If unable to login through the web application, reset your password using the 'Forgot your password' link or contact an Enterprise Manager to verify your settings
9.) Verify that 'Server Requires Authentication is checked
10.) Click the Settings button and verify that 'Login using same settings as my incoming mail server' is selected
11.) Click 'Apply' (if available), then 'OK', and then 'Close'
Microsoft Outlook 2002 (XP) and 2003
1.) Click the 'Tools' menu
2.) Click 'Email Accounts'
3.) Click 'View or Change Existing Email Accounts'
4.) Click 'Next'
5.) Double-click on the BlueTie account
6.) Verify that the username and password are entered correctly by logging into web application using the entered information
7.) If unable to login through the web application, reset your password using the 'Forgot your password' link or contact an Enterprise Manager to verify your settings
8.) Verify that 'Server Requires Authentication' is checked
9.) Click the 'More Settings' button
10.) Click the 'Outgoing server' tab
11.) Verify that 'My Outgoing Server Requires Authentication' is checked
12.) Verify that 'Login using same settings as my incoming mail server' is selected
13.) Click 'Next', and then 'Finish'
Mozilla Thunderbird
1.) Click the 'Tools' menu
2.) Click 'Account Settings'
3.) Click on 'Server Settings' underneath the BlueTie account
4.) Verify that the username is entered correctly by logging into web application using the entered information
5.) If unable to login through the web application, reset your password using the 'Forgot your password' link or contact an Enterprise Manager to verify your settings
6.) Click on 'Outgoing Server (SMTP)' from the box on the left
7.) Click on smtp.bluetie.com and then click the 'Edit' button
8.) Verify that 'Use name and password' is checked and that the username is entered correctly
9.) Click the 'OK' button
10.) Verify that the password is entered correctly by clicking on 'Tools' then 'Options'
11.) Click on the 'Privacy' icon and then click the 'Passwords' tab
12.) Click on the 'View Saved Passwords' button
13.) Click on the 'Show Passwords' button and click 'Yes' to verify that the password is entered correctly
14.) Click the 'Close' button
Apple Mail
1.) Click the 'Mail' menu
2.) Click 'Preferences'
3.) Click the BlueTie account
4.) Click the 'Account Information' button
5.) Verify that email address is entered correctly and is assigned to the username
6.) Verify that username and password are entered correctly by logging into web application using the entered information
7.) If unable to login through the web application, reset your password using the 'Forgot your password' link or contact an Enterprise Manager to verify your settings
8.) Click the 'Server Settings' button
9.) Verify 'Authentication' is set to Password
10.) Verify that the outgoing username and password match the incoming username and password
Microsoft Entourage
1.) Click the 'Tools' menu
2.) Click 'Accounts'
3.) Click 'Mail'
4.) Double-click on the BlueTie account
5.) Click 'Account Settings'
6.) Verify that the email address is entered correctly
7.) Verify that username and password are entered correctly by logging into web application using the entered information
8.) If unable to login through the web application, reset your password using the 'Forgot your password' link or contact an Enterprise Manager to verify your settings
9.) Click the 'Advanced Sending Options' button
10.) Verify that 'SMTP server requires authentication' is checked and 'Use same settings as receiving mail server' is selected
11.) Click 'OK'
Qualcomm Eudora
1.) Click the 'Eudora' menu
2.) Click 'Preferences'
3.) Click the 'Getting Started' icon
4.) Verify that username and password are entered correctly by logging into web application using the entered information
5.) If unable to login through the web application, reset your password using the 'Forgot your password' link or contact an Enterprise Manager to verify your settings
6.) Verify that the email address is entered correctly and is assigned to the username
How to get updates and view version of your application.
To view which version of Apple Mail you are using:
To view which version of Eudora you are using:
To view which version of Outlook you are using.
To get Microsoft Office updates click here
To view which version of Apple Mail you are using:
To view which version of Entourage you are using:
In an effort to combat the effects of spam email on our customers, BlueTie has implemented several new email rules and restrictions. Stringent rules are being applied industry-wide and in following this trend, we hope to decrease the amount of spam coming into the system by applying the following rules and by identifying the predictable behavior and system specifications that spammers use. Please click the following link for more information regarding the email delivery to and from BlueTie customers:
http://postmaster.bluetie.com/
Please see below for a list of our current system requirements:
Microsoft Windows XP
Microsoft Vista
Macintosh OS X / Linux
Microsoft Windows 2000 / XP
Macintosh Apple OS X
Linux
The latest version of Java is required for optimal functionality of the web application. Java is used for application functionality such as uploading files, attachments, and Instant Messaging.
Step 1: Click the Start menu
Step 2: Click the Control Panel
Step 3: Double-click the Java icon
Step 4: Click the About button under the General tab
1.) Click Start
2.) Click Control Panel
3.) Click the Add or Remove Programs icon
4.) Click the Java program from the list of installed programs. If Java is not listed, visit www.java.com to download and install the latest version of Java
5.) Click the Remove button
6.) After removed, visit www.java.com and download and install the latest version of Java
What is an MX record?
MX stands for "mail exchanger," also known as a Mail Relay record. When you attempt to send a message to your email address (yourname@yourcompany.com), the MX record tells other sites where your mail should be sent. This is similar to how website addresses & DNS records work. In fact, an MX record is part of the DNS record and indicates to servers where to go to locate your website.
Contact the domain hosting company to point the MX record to:
To point the MX record using our partner site:
1) Log in to your Account Manager.
2) Under the Domain Names section, select Manage Domains.
3) Select the domain name you want to modify using the check boxes. Your Domain Details display on the right of the page.
4) Expand the Total DNS Control section.
5) Click Total DNS Control And MX Records.
6) In the MX (Mail Exchangers) section, click Edit next to the MX Priority you want to change or click Add New MX Record to add a new MX record to your zone file.
7) Once you have made your changes, click Continue.
8) Verify your changes and click Update.
Please contact the domain hosting company for further information on configuring the MX record.
Related Links:
The following ports are required to use specific functions of the web application. Be sure to check with the system administrator or click the port number for instruction on how to Telnet to the ports to see if they are open.
6050 - Instant Messenger
6060 - Secure Send
6080 - File Uploader
This section contains recommended settings and configurations for common pop-up blockers. If not configured properly, pop-up blockers will block important windows from opening such as the Reply and Forward windows in Email.
To configure the AOL toolbar:
1) Click Settings on the AOL toolbar
2) Click Pop-Ups in the Essentials tab
3) In the Web Pop-Ups tab of the Pop-Up Control Settings window, select Allow Web pop-ups from these sites
4) Enter the webmail address that is being blocked and click Add
5) Click Save
To configure the Earthlink Toolbar:
1) Log into your Earthlink account
2) Start Internet Explorer
3) Select the Earthlink POP-UP BLOCKER button located in your Internet Explorer browser window
4) Select Settings
5) In the blank space under "Always allow pop-ups from the following sites/domains:" type your webmail url (ex. www.bluetie.com)
6) Select the OK button and then close all Internet Explorer windows that may be open.
7) Logout, restart Internet Explorer and login again
To configure the Google toolbar:
1) Click on the Google pop-up blocker button to add the webmail address that is being blocked
2) Click Add to the whitelist. This will be located to the right of the google search field at the top of the browser window and will say # of pop-ups blocked.
To configure the Internet Explorer pop-up blocker:
1) Click the Tools menu
2) Click Pop-up Blocker
3) Click Pop-up Blocker Settings
4) Verify that the webmail URL is entered into the safelist
To configure the Firefox pop-up blocker on a Mac:
1) Click on the Firefox menu, then click on Preferences
2) Click on the Content icon on the top. Now click on the Allowed Sites button (next to Block Popup Windows)3) Type the webmail address into the Address of web site: box. This will add it to the list of allowed web sites in the box below
4) Click Close and then the OK button to finish
To configure the Firefox pop-up blocker on a PC:
1) Click on the Tools menu, then click on Options
2) Click on the Content icon on the top. Now click on the Allowed Sites button (next to Block Popup Windows)3) Type the webmail address into the Address of web site: box. This will add it to the list of allowed web sites in the box below
4) Click Close and then the OK button to finish
To configure the MSN toolbar:
1.) On the MSN Toolbar, click the arrow next to the Pop-up Blocker button
2.) Click Allow Pop-ups for This Site. This adds our website to the allowed list.
To configure the Yahoo! toolbar:
1.) Click on the reply or forward button of an email.
2.) Click on the Pop-up icon in the Yahoo! bar that has changed to an explosion icon and is highlighted by a red box.
3.) Click on Always Allow Pop-Ups From.. in the drop down menu
4.) This opens the Yahoo! Pop-Up Blocker window where you will see the webmail address listed. Click on the webmail address and then click on the Allow button.
5.) Click the OK button in the window that opens up to allow pop-ups from the webmail address
6.) Click Close to exit the pop-ups menu.
This section contains the recommended settings and configurations for supported web browsers
Various settings and configurations for supported web browsers
Step 1: Click Tools
Step 2: Click Internet Options
Step 3: Under the General tab, click the Accessibility button
Step 4: Verify that none of the boxes are checked
When first logging into BlueTie you will be prompted for a Web Certificate. Please select Always.
Note: By failing to accept Certifcate you will lose some functionality of the application. Specifically you will not be able to use Upload and IM features.
Internet Explorer 6
1. Click Tools
2. Click Internet Options
3. Click each tab and click the Defaults button (if available)
Microsoft Internet Explorer 6 (PC)
Step 1: Click on Tools
Step 2: Click Internet Options
Step 3: Click Settings button
Step 4: Verify that Automatically is selected
Step 5: Click the OK button and then OK again
Microsoft Internet Explorer 7
Step 1: Click on Tools
Step 2: Click Internet Options
Step 3: Under Browsing History section, Click Settings button
Step 4: Verify that Automatically is selected
Step 5: Click the OK button and then OK again
Microsoft Internet Explorer 6 (PC)
Step 1: Click on Tools
Step 2: Click on Internet Options
Step 3: Click on Delete Cookies
Step 4: Click the OK button
Step 5: Click on Delete Files
Step 6: Check off Delete offline Content
Step 7: Click the OK button and then click OK again
Step 8: Close all open Internet Explorer windows, re-open Internet Explorer and log back in
Mozilla FireFox 1.5 (PC)
Step 1: Click on Tools
Step 2: Click on Options
Step 3: Click on Privacy
Step 4: Click on Cache tab
Step 5: Click on Clear Cache now
Step 6: Click on Cookies tab
Step 7: Click on Clear Cookies now
Step 8: Close all open Firefox windows, re-open Firefox and log back in
Mozilla FireFox 1.5 (MAC)
Step 1: Click on Firefox
Step 2: Click on Preferences
Step 3: Click on Privacy
Step 4: Click on Cache tab
Step 5: Click on Clear Cache now
Step 6: Click on Cookies tab
Step 7: Click on Clear Cookies now
Step 8: Close all open Firefox windows, re-open Firefox and log back in
Microsoft Internet Explorer 6
Step 1: Click Tools
Step 2: Choose Internet Options
Step 3: Clcik the Connections tab
Step 4: Click the LAN Settings button
Step 5: Uncheck Use a proxy server for your LAN
Step 6: Click the OK button and then OK again
Microsoft Internet Explrorer 6:
Step 1: Click Tools
Step 2: Click Internet Options
Step 3: Click Security tab
Step 4: Click Customer Level button
Step 5: Scroll all the way down to Scripting
Step 6: Make sure Enable is selected next to Active Scripting
Step 7: Click OK
Step 8: Click Apply
Step 9: Click OK
Note: The user will not have to log out of account. They should see these icons right away.
This section provides settings used for the calendar application
Step 1: Click Preferences
Step 2: Click General Settings in the Calendar section
Step 3: Verify settings in the Remind field
Step 4: Click the Save button
Note: Quick add will only work for the current week
Dates:
Tomorrow, Today, Monday, Mon, Tuesday, Tue, Wednesday, Wed, Thursday, Thr, Thur, Thu, Th, Friday, Fri, Saturday, Sat, Sunday, Sun
Times:
Breakfast (defaults to 8:00 am), Lunch (defaults to noon), Dinner (defaults to 6:00 pm for 2 hours), Noon, Midnight
Examples:
Lunch with Bob on Friday, Meeting with Sue at 3pm on Friday
Step 1: Double-click the clock in the system tray of the computer (lower-right corner of window)
Step 2: Click the Time Zone tab and verify that the clock is set to the correct time zone
Step 3: Click the Date & Time tab and verify that the clock is set to the correct time
Note: Only an Enterprise Manager can verify this setting.
Step 1: Click the Enterprise icon
Step 2: Click on the user name experiencing the problem
Step 3: Click the Modify Access button
Step 4: Verify that Calendar and Calendar Sharing are checked
Step 5: Click the Save button
This section provides settings used for the contacts application
To Access Enterprise Contacts:
1.) Login to the Enterprise Manager account
2.) Click on Preferences
3.) Click on Share Enterprise Contacts
4.) Choose All Contacts from the drop-down menu
5.) Click the Create Sharing for Group button
6.) Choose the appropriate access level from the drop-down menu
7.) Type the user name or simple click the contact from the left into the Insert field
8.) Click the Insert button and then click the Save button
This section provides settings used for the email web application
To setup a URL image in the signature of an email follow these steps:
1.) Click on Preferences
2.) Click 'General Settings' under the Email section
3.) Set 'Default email composer' to 'Rich composer'
4.) Click the 'Save' button.
5.) Click 'Name and Signature' under the Email section
6.) The following code is an example for getting the BlueTie logo to appear in the
signature (note: the image link must be a public URL):
<a href="http://www.bluetie.com"><img border="0" src="http://www.bluetie.com/imgs/home_logo.png"></a>
This will only work in Rich or HTML formatted messages. If using plain text, the code
will show instead of the image.
Step 1: Login to account
Step 2: Click the Email icon
Step 3: Check color of bar above the Email folders and note the space being used
Step 4: If the color of the bar is red, delete any un-needed emails or increase the quota
Step 5: If the color of the bar is green, the user is not over quota.
Step 1: Login to enterprise
Step 2: Click the Enterprise icon
Step 3: Click the user name
Step 4: Click on Modify Access button
Step 5: Uncheck the checkbox next to Email, Anti-Spam, and Anti-virus
Step 6: Click the Save button
Step 7: Click on Modify Access button again
Step 8: Check the checkbox next to Email, Anti-Spam, and Anti-virus
Step 9: Click the Save button
1.) Select an email for which you wish to view the headers of
2.) Click on the icon in the upper right corner of the email that looks similar to a lined piece of paper
3.) This will display the full headers of the email
This section provides settings used for the Files application
Note: Only an Enterprise Manager can verify this setting.
Step 1: Click the Enterprise icon.
Step 2: Click the username experiencing the problem.
Step 3: Click the Modify Access button.
Step 4: Verify that File / File sharing is checked
Step 5: Click the Save button.