Microsoft Outlook Express and Outlook 2000
1.) Click Tools
2.) Click Accounts
3.) Double-click the BlueTie account
4.) Click the Advanced tab
5.) Verify that Leave a Copy of Messages of Server is checked
Microsoft Outlook 2002 (XP) and 2003
1.) Click Tools
2.) Click Email Accounts
3.) Click View or Change Existing Email Accounts and click Next
4.) Double-click the BlueTie account
5.) Click the More Settings button
6.) Click the Advanced tab
7.) Verify that 'Leave a Copy of Messages of Server' is checked
Mozilla Thunderbird
1.) Click Tools
2.) Click Account Settings
3.) Click Server Settings underneath the BlueTie account
4.) Verify that 'Leave messages on server' is checked in the server settings section
Apple Mail
1.) Click Mail
2.) Click Preferences
3.) Click the BlueTie account
4.) Click the Advanced button
5.) Verify that 'Remove copy from server after retrieving a message' is UNCHECKED.
Microsoft Entourage
1.) Click Tools
2.) Click Accounts
3.) Double-click the BlueTie account
4.) Click the Options button
5.) Verify that 'Leave a copy of each message on the server' is checked
Qualcomm Eudora
1.) Click the Eudora menu
2.) Click Preferences
3.) Click the Checking Mail icon
4.) Verify that 'Leave on server for ... days' is checked
5.) Fill in number if desired