This section contains troubleshooting information for the Qualcomm Eudora client
Make sure Anti-virus scanning Outgoing email has been disabled.
Step 1: Verify Internet connectivity
Step 2: Verify account settings (POP / IMAP)
Step 3: Verify MX Records for the email domain (company.com) are pointed correctly
Step 4: Check with sender to see if they receive a bounceback message for possible cause of problem
Step 5: Verify that the correct email address is on the user account
Step 6: Check the Junk-Mail folder on the web application
Step 1: Check for cause of problem in the bounceback message
Step 2: Verify account settings (POP / IMAP)
Step 3: If message is stuck in the outbox, then try switching the outgoing port to 5125
Step 4: If still stuck move the messages to drafts folder and try to send a new one
Step 1: Verify username and password are entered correctly
Step 2: Verify account settings (POP / IMAP)
Step 3: If prompt continues to occur, close Entourage and then re-open and see if the problem still occurs
Step 4: Try changing the outgoing port
Step 2: Verify that SMTP Server Requires Authentication is checked
Step 3: Change the outgoing port