Error Codes


Please click on an error code below for troubleshooting steps on resolving common Microsoft Outlook issues.

0x80040109 - The Operation cannot be performed because the message has been changed

Error Message -

Task 'pop.bluetie.com - Sending' reported error (0x80040109) : 'The
operation cannot be performed because the message has been changed.'

Troubleshooting -

1) Disable email scanning and then restart Outlook

2) Check for any add-ins that may have altered the message by going to

Tools -> Options -> Other -> Advanced Options... -> Add-In Manager...

0x8004011D - The server is unavailable

Error Message:
0x8004011D - The server is unavailable

Problem:
Configuration error on exchange server

Troubleshooting:
1.) Add the BlueTie account into the Send / Receive group

0x80040201 - Unknown Error

Error:
0x80040201 - Unknown Error

Resolution:
This error has been known to occur for users migrating from an Exchange environment and is generated while sending to users from within the company only. The company contacts still reference the Exchange server which is either no longer in service or is not configured properly. Please check with systems adminstrator for resolution to this error.

0x80040600 - Unknown Error

Cause:

  •  Corrupt PST file.

    Fix:

  • Close Outlook
  • Click Start
  • Click Control Panel
  • Double-click the Mail icon
  • Click the Data Files button
  • Double-click on the PST file which is currently being used
  • Copy the text in the filename field.
  • Click Start
  • Click Search
  • Click All Files and Folders
  • Type scanpst.exe and click the Search button
  • Double-click the scanpst.exe icon (icon appears as a ripped envelope)
  • Paste the .pst filename into the text field
  • Click Start
  • Click the repair button to repair any damaged files
  • Open Outlook and verify it is working correctly

    •  

    0x8004060C - Unknown Error

    Error Message:

    Task ‘EMAIL ADDRESS’ - Sending and Receiving' reported error (0x8004060C) : 'Unknown Error 0x8004060C'

    Resolution:

    This error is known to occur in Microsoft Outlook 2002 and usually indicates that the .pst file has reached it's capacity. For further resolution to this problem please visit the following link for a patch issued by Microsoft:

    http://support.microsoft.com/?kbid=304863

    0x80040900 - Unable to connect to server

    Error Message - Task 'pop.communityspeak.org - Receiving' reported error (0x80040900) : 'The server name you entered can not be found on the network (it might be down temporarily). Please verify that you are online and that the server name is correct.'

    Troubleshooting -

  • User not connected to Internet.
  • Disable Firewall on system. If Outlook works with Firewall off refer them to the company of Firewall software.

    • 0x80042108 - Outlook is unable to connect to your incoming (POP3) server

    Error Message -
    Task 'Blue Tie - Receiving' reported error (0x80042108) : 'Outlook is unable to connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

    Troubleshooting -
    1.) Verify Internet connectivity
    2.) Verify account settings
    3.) Verify BlueTie is the default account
    4.) Telnet to pop.bluetie.com and verify that port 110 is enabled
    5.) Disable Internet Security or verify that Firewall is configured properly
    6.) Disable Anti-virus software
    7.) If still not working, restart computer.
    8.) If still not working, contact the computer administrator or Internet Service Provider

    0x80042109 - Outlook is unable to connect to your outgoing (SMTP) e-mail server

    Error Message -
    Task 'Blue Tie - Receiving' reported error (0x80042108) : 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

    Troubleshooting -
    1.) Verify Internet connectivity
    2.) Verify account settings
    3.) Verify BlueTie is the default account
    4.) Telnet to smtp.bluetie.com and verify that port 25 and / or 5125 is enabled
    5.) Disable Internet Security or verify that Firewall is configured properly
    6.) Disable Anti-virus software
    7.) If still not working, restart computer.
    8.) If still not working, contact the computer administrator or Internet Service Provider

    0x8004210A - The operation timed out.

    Error Message - The operation timed out waiting for a response from the receiving (POP) server 0x8004210a. A time-out occurred while communicating with the server 0x800ccc19

     

    Troubleshooting -

  • Disable email scanning in Anti-Virus program
  • Disable Firewall on system. If Outlook works with Firewall off refer them to the company of Firewall software.
  • Move any emails with large attachments on the web application to another folder and try popping the email again
  • Increase the server timeout
  • Run Telnet to see if there is a port being blocked

    • 0x8004210B

    Error:

    0x8004210B


    Resolution:

    1) Verify POP / IMAP settings

    2) Change outgoing port to 5125

    3) Restart computer

    0x800C0131 - An Unknown error has occurred. Protocol: SMTP Port: 0 Secure: No [SSL]

    Cause:
    This behavior can occur if the Folders.dbx file is missing, damaged, or using the read-only attribute.

    Resolution:
    Note:     Email may be lost during this procedure. It is important that you save any important email

    1. Click Start, point to Find, and then click Files or Folders.
    2. In the Named box, type folders.dbx.
    3. In the Look In box, click your primary hard disk (usually drive C), and then click Find Now.
    4. Right-click the Folders.dbx file, and then click Rename.
    5. Type folders.old, and then click OK.
    6. Start Outlook Express. This creates a new Folders.dbx file automatically

    0x800CCC0D - Cannot locate server

    Error Message - No connection could be made because the target machine actively refused it. The server could not be found. (pop.bluetie.com, POPserver:'pop.bluetie.com', Error Number: 0x800CCC0D) Task 'pop.bluetie.com - Sending and Receiving' reported error (0x800CCC0D): 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP). The server responded: 0x800CCC0D'

    Troubleshooting -

  • Verify Internet connectivity
  • Verify account settings ( POP / IMAP)
  • Disable email scanning in Anti-Virus program
  • Disable Firewall on system. If Outlook works with Firewall off refer them to the company of Firewall software.

    • 0x800CCC0E - The connection to the server has failed

    Error Message - The connection to the server has failed. Account: 'pop.bluetie.com', Server: 'pop.bluetie.com', Protocol: POP3, Port: 110, Secure (SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E The connection to the server has failed. Account: 'pop.bluetie.com', Server: 'pop.bluetie.com', Protocol: SMTP, Port: 25, Secure (SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

    Troubleshooting -

  • Verify Internet connectivity
  • Verify account settings ( POP / IMAP)
  • Disable email scanning in Anti-Virus program
  • Disable Firewall on system. If Outlook works with Firewall off refer them to the company of Firewall software.
  • Verify that POP / IMAP is enabled on the account.

    • 0x800CCC0F - Your server has unexpectedly terminated the connection.

    Error Message - Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account:’pop.bluetie.com’, Server: pop.bluetie.com’, Protocol: POP3, Port: 110, Secure (SSL): No, Error Number: 0x800CCC0F

    Troubleshooting -
    1.) Verify Internet connectivity
    2.) Verify account settings (POP / IMAP)
    3.) Disable email scanning
    4.) Telnet to verify that Firewall allows access to the ports being used

    0x800CCC18 - Logon Attempt Failed

    Error Message - No connection could be made because the target machine actively refused it.

    Troubleshooting -

  • Check that computer has access to the Internet
  • Verify account settings ( POP / IMAP )

    • 0x800CCC19 - A time-out occurred while communicating with the server

    Error Message - A time-out occurred while communicating with the server 0x800ccc19

    Troubleshooting -

  • Check that computer has access to the Internet
  • Verify account settings ( POP / IMAP )
  • Delete account and recreate

    • 0x800CCC1A - SECURE_CONNECT_FAILED - Unable to connect using SSL

    Error Message - SECURE_CONNECT_FAILED - Unable to connect using SSL.

    Troubleshooting -

  • In Outlook select the 'Tools' menu.
  • Select 'Accounts'.
  • Click the 'Mail' tab'.
  • Double click the BlueTie account.
  • Select the 'Advanced' tab'.
  • Deselect 'This server requires a secure connection (SSL)' under both incoming mail and outgoing mail sections.
  • Click 'Apply' then Click 'OK'

    • 0x800CCC79 - 501 Syntax Error

    Error Message:

  •  
  • Error 0x800CCC79 msg could not be sent - recipient was rejected by server... 501 char not allowed

    Cause:

  • Email address is entered incorrectly

    Fix:

  • Open the message from the Outbox and correct the email address. Make sure there are no spaces or incompatible characters

    • 0x800CCC79 - Recipient Address Rejected

    Error Message - The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'test@bluetie.com' . Subject 'test', Account: 'Test', Server: 'smtp.xxxxxxx.xxx', Protocol: SMTP, Server Response: '550 5.7.1 Unable to relay for user@domain.com', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79

    Cause:

  • This error will occur in Outlook 2000 if 'Outgoing server requires authentication' is not checked

    Fix:

  • Check 'Outgoing server requires authentication'

    • 0x800CCC7A - No sender address specified

    Error Message - Connection to the server has failed, account ‘pop.bluetie.com' error: 0x800CCC7A: No sender address specified.

    Troubleshooting -

    Verify account settings ( POP / IMAP )
    Verify there is a valid email address in the To field

    0x800CCC92 - POP3 Invalid Password

    Error Message - There was a problem logging onto your mail server. Your Password was rejected. Account: 'pop.bluetie.com’, Server: 'pop.bluetie.com', Protocol: POP3, Server Response: '-ERR Invalid Password', Port: 110, Secure (SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

    Troubleshooting -

    Verify username and password are entered correctly.