Checking Email Headers

Microsoft Outlook Express and Outlook 2000
1.) Right-click on email message
2.) Choose Options

Microsoft Outlook 2002 (XP) and 2003
1.) Right-click on email message
2.) Choose Options

Mozilla Thunderbird
1.) Click on email message
2.) Click the View menu
3.) Click Headers
4.) Click All

Apple Mail
1.) Click on email message
2.) Click the View menu
3.) Click Message
4.) Click Long Headers

Microsoft Entourage
1.) Click on email message
2.) Click the View menu
3.) Click Source

Qualcomm Eudora
1.) Double-click on email message

Increase the Server Timeout

Microsoft Outlook Express and Outlook 2000
1.) Click Tools
2.) Click Accounts
3.) Click the Mail tab
4.) Double-click on the BlueTie account
5.) Click the 'Advanced' tab
6.) Slide the 'Server Timeout' knob all the way to the right
7.) Click 'Apply' (if available), then 'OK', and then 'Close'.

Microsoft Outlook 2002 (XP) and Outlook 2003
1.) Click Tools
2.) Click Email Accounts
3.) Click View or Change Existing Email Accounts and click Next
4.) Double-click the BlueTie account
5.) Click on More Settings button
6.) Click the Advanced tab
7.) Slide the 'Server Timeout' knob all the way to the right
8.) Click 'OK', then 'Next', and then 'Finish'

Leave a Copy of Messages on Server

Microsoft Outlook Express and Outlook 2000
1.) Click Tools
2.) Click Accounts
3.) Double-click the BlueTie account
4.) Click the Advanced tab
5.) Verify that Leave a Copy of Messages of Server is checked

Microsoft Outlook 2002 (XP) and 2003
1.) Click Tools
2.) Click Email Accounts
3.) Click View or Change Existing Email Accounts and click Next
4.) Double-click the BlueTie account
5.) Click the More Settings button
6.) Click the Advanced tab
7.) Verify that 'Leave a Copy of Messages of Server' is checked

Mozilla Thunderbird
1.) Click Tools
2.) Click Account Settings
3.) Click Server Settings underneath the BlueTie account
4.) Verify that 'Leave messages on server' is checked in the server settings section

Apple Mail
1.) Click Mail
2.) Click Preferences
3.) Click the BlueTie account
4.) Click the Advanced button
5.) Verify that 'Remove copy from server after retrieving a message' is UNCHECKED.

Microsoft Entourage
1.) Click Tools
2.) Click Accounts
3.) Double-click the BlueTie account
4.) Click the Options button
5.) Verify that 'Leave a copy of each message on the server' is checked

Qualcomm Eudora
1.) Click the Eudora menu
2.) Click Preferences
3.) Click the Checking Mail icon
4.) Verify that  'Leave on server for ... days' is checked
5.) Fill in number if desired

Outgoing Server Requires Authentication

Microsoft Outlook Express and Outlook 2000
1.) Click Tools
2.) Click Accounts
3.) Click the Mail tab
4.) Double-click on the BlueTie account
5.) Verify that the email address is entered in all lowercase letters (General Tab)
6.) Click the Servers tab.
7.) Verify that "Server Requires Authentication" is checked
8.) Click the Settings button and verify that "Login using same settings as my incoming mail server" is selected
9.) Click 'Apply' (if available), then 'OK', and then 'Close'.

Microsoft Outlook 2002 (XP) and 2003
1.) Click Tools
2.) Click Email Accounts
3.) Click View or Change Existing Email Accounts
4.) Click Next
5.) Double-click on the BlueTie account
6.) Click on More Settings and then click the Outgoing Server tab.
7.) Verify that "SMTP server requires authentication" is checked and "Use same settings as my incoming mail server is selected"
8.) Click 'OK', then 'Next', and then 'Finish'
9.) Click send / receive to check for errors

Mozilla Thunderbird
1.) Click Tools
2.) Click Account Settings
3.) Click Outgoing Server from the left
4.) Select the BlueTie outgoing server
5.) Click the Edit button
6.) Verify that Use Name and Password is checked
7.) Verify the username is entered correctly

Apple Mail
1.) Click Mail
2.) Click Preferences
3.) Click the BlueTie account
4.) Click the Account Information button
5.) Click the Server Settings button
6.) Verify that Authentication is set to Password
7.) Verify that username and password are entered correctly

Microsoft Entourage
1.) Click Tools
2.) Click Accounts
3.) Click Mail
4.) Double-click on the BlueTie account
5.) Click Account Settings
6.) Click the Advanced Sending Options button
7.) Verify that "SMTP server requires authentication" is checked and "Use same settings as receiving mail server" is selected
8.) Close the window by clicking the box in upper-left corner

Qualcomm Eudora
1.) Click the Eudora menu
2.) Click Preferences
3.) Click the Checking Mail icon
4.) Verify that  'Authentication' is set to Passwords
5.) Click the Sending Mail icon
6.) Verify that Allow Authorization is checked

Preventing winmail.dat files

Winmail.dat files are proprietary to Microsoft applications and are not able to be viewed within the web interface. You can, however, view them when reading your email in Microsoft Outlook or by using a 3rd party winmail.dat viewer.

To prevent sending winmail.dat files, the sender should set the default email format in Outlook to Plain Text and NOT use Microsoft word as the default editor for email messages.

To have the sender configure this setting:

1. Open Microsoft Outlook / Outlook Express

2. Click Tools

3. Click Options

4. Click the Mail Format tab

5. Set Compose in this message format to Plain Text

6. Un-check the check box to use Microsoft Office Word to edit email messages

Setting the Default Account

Microsoft Outlook Express and Outlook 2000
1.) Click Tools
2.) Click Accounts
3.) Click the Mail tab
4.) Click the BlueTie account
5.) Click the Set as Default button

Microsoft Outlook 2002 (XP) and 2003
1.) Click Tools
2.) Click Email Accounts
3.) Click View or Change Existing Email Accounts and click Next
4.) Click the BlueTie account
5.) Click the Set as Default button

Mozilla Thunderbird
1.) Click Tools
2.) Click Account Settings
3.) Click the BlueTie account from the left
4.) Click the Set as Default button

Microsoft Entourage
1.) Click Tools
2.) Click Accounts
3.) Click Mail
4.) Click the Set as Default button

Verify IMAP Settings

Microsoft Outlook Express or Outlook 2000
1.) Click Tools
2.) Click Accounts
3.) Click the Mail tab
4.) Double-click on the BlueTie account
5.) Verify that the email address is entered in all lowercase letters (General Tab)
6.) Click the Servers tab
7.) Verify that the incoming mail server is an IMAP server
8.) Verify that the incoming server is imap.bluetie.com
9.) Verify that the outgoing server is smtp.bluetie.com
10.) Verify that the username is entered correctly under logon information.
11.) Verify that Server Requires Authentication is checked
12.) Click the Settings button and verify that Login using same settings as my incoming mail server is selected
13.) Click the Advanced tab
14.) Verify that the incoming port is 143 and the outgoing port is either 25 or 5125
15.) Click Apply (if available), then OK, and then Close

Microsoft Outlook 2002 (XP) or 2003
1.) Click Tools
2.) Click Email Accounts
3.) Click View or Change Existing Email Accounts
4.) Click Next
5.) Double-click on the BlueTie account
6.) Verify that the username is entered correctly under logon information.
7.) Verify that the incoming server is imap.bluetie.com under server information
8.) Verify that the outgoing server is smtp.bluetie.com under server information
9.) Click the More Settings button
10.) Click the Outgoing server tab
11.) Verify that My Outgoing Server Requires Authentication is checked
12.) Verify that Login using same settings as my incoming mail server is selected
13.) Click the Advanced tab
14.) Verify that the incoming port is 143 and the outgoing port is either 25 or 5125
15.) Click OK, then Next, and then Finish

Mozilla Thunderbird
1.) Click Tools
2.) Click Account Settings
3.) Click on Server Settings underneath the BlueTie account
4.) Verify that the servername is imap.bluetie.com
5.) Verify that the username is entered correctly
6.) Check with user to verify whether Leave messages on server is checked
7.) Click on Outgoing Server (SMTP) from the box on the left
8.) Click on smtp.bluetie.com and then click the Edit button
9.) Verify that the outgoing server is smtp.bluetie.com under server information
10.) Verify that Use name and password is checked and that the username is entered correctly
11.) Click the OK button
12.) Verify that the password is entered correctly by clicking on Tools then Options
13.) Click on the Privacy icon and then click the Passwords tab
14.) Click on the View Saved Passwords button
15.) Click on the Show Passwords button and click Yes to verify that the password is entered correctly
16.) Click the Close button

Apple Mail
1.) Click Mail
2.) Click Preferences
3.) Click the BlueTie account
4.) Click the Account Information button
5.) Verify that email address is entered correctly and is assigned to the username
6.) Verify that that the Incoming Mail Server is set to imap.bluetie.com
7.) Verify that username and password are entered correctly
8.) Verify that Outgoing Mail Server (SMTP) is set to smtp.bluetie.com
9.) Click the Server Settings button
10.) Verify that the outgoing port is set to either 25 or 5125
11.) Verify Authentication is set to Password
12.) Verify that the outgoing username and password match the incoming username and password
13.) Click the Advanced button
14.) Verify that Keep copies of messages for offline viewing is set to Don't keep copies of any messages

Microsoft Entourage
1.) Click Tools
2.) Click Accounts
3.) Click Mail
4.) Double-click on the BlueTie account
5.) Click Account Settings
6.) Verify that the email address is entered correctly
7.) Verify that the username is entered correctly under Account ID
8.) Verify that the IMAP server is imap.bluetie.com
9.) Click the Advanced Receiving Options button
10.) Verify the IMAP port is set to 143
11.) Close the window by clicking the box in upper-left corner
12.) Verify that the SMTP server is smtp.bluetie.com
13.) Click the Advanced Sending Options button
14.) Verify the SMTP port is set to either 25 or 5125
15.) Verify that SMTP server requires authentication"is checked and Use same settings as receiving mail server is selected
16.) Close the window by clicking the box in upper-left corner
17.) Click OK

Qualcomm Eudora
1.) Click the Eudora menu
2.) Click Preferences
3.) Click the Getting Started icon
4.) Verify that the User Name is entered correctly
5.) Verify that the Mail Server is set to imap.bluetie.com
6.) Verify that a Real Name is entered. This is usually First, Last name
7.) Verify that the SMTP Server is set to smtp.bluetie.com
8.) Verify that the email address is entered correctly and is assigned to the username
9.) Click the Checking Mail icon
10.) Verify that Mail Protocol is set to IMAP
11.) Verify that Authentication is set to Password
12.) Verify that Save Password is checked
13.) Click the Sending Mail icon
14.) Verify that Allow authorization is checked

Configuring Outlook Express or 2000 w/SSL for IMAP service

1. Launch Outlook Express
2. Click Tools --> Accounts, The Accounts window appears
3. Click the Mail tab
4. Click the Add button then choose Mail, the Internet Connection Wizard appears.
5. Add your Display Name. Enter the name you want others to see in the From: field when you send E-mail, then click Next.
6. Enter your E-mail address, then click Next
7. Change the value beside "My incoming mail server is a". to IMAP.
8. Input the IMAP server imap.bluetie.com into the Incoming mail server field.
9. Input the SMTP server smtp.bluetie.com into the Outgoing mail server field. Click Next.
10. Enter your complete E-mail address or User Name (mailboxname@domainname.com) in the Account Name field.
11. Enter your BlueTie account password and click Next.
12. Note: You can set Outlook Express to remember your password if you don't want to type it in every time you check for new messages.
13. Click Finish, the Internet Connection Wizard will close.
14. Click the Mail tab, the Mail Accounts window appears
15. Click the account you just created, then click the Properties button
16. Click the Servers tab
17. Check the box beside My server requires authentication, then click the Settings button
18. Select Use same settings as my incoming mail server and click OK
19. Click on the Advanced tab.
20. Check the box, "This server requires a secure connection (SSL)" for both the Incoming (IMAP) and Outgoing (SMTP) mail servers.
21. Click Apply, then OK to close the properties window. The Internet Accounts window will reappear.
22. Click OK to exit the Internet Accounts window, your E-mail set-up is complete.

Configuring Outlook 2002 or XP w/SSL for IMAP service

1. Launch Outlook 2002/ XP
2. Click Tools --> Email Accounts, The Accounts window appears
3. Check the Add new Email Account button
4. Click Next
5. The Server Accounts window appears select IMAP.
6. Click Next
7. The Internet Email Settings window appears
8. In the User Information fields add you’re Your Name. Enter the name you want others to see in the From: field when you send E-mail.
9. Enter your e-mail address
10. In the Login Information field Enter your complete E-mail address or User Name
11. Enter your e-mail account password
12. Note: You can set Outlook Express to remember your password if you don't want to type it in every time you check for new messages.
13. In the Server Information field Input the POP3 server imap.bluetie.com into the Incoming mail server field.
14. Input the SMTP server smtp.bluetie.com into the Outgoing mail server field.
15. Click on More Settings
16. Click on the Outgoing Server tab
17. Check the box beside My server requires authentication
18. Select Use same settings as my incoming mail server
19. Click on the Advanced tab
20. Check the box, "This server requires a secure connection (SSL)" for both the Incoming (IMAP) and Outgoing (SMTP) mail servers.
21. Click OK
22. Click Next
23. Click Finish, the Internet Connection Wizard will close.

Verify POP Settings

Microsoft Outlook Express and Outlook 2000
1.) Click Tools
2.) Click Accounts
3.) Click the Mail tab
4.) Double-click on the BlueTie account
5.) Verify that the email address is entered correctly and is assigned to the username
6.) Click the Servers tab
7.) Verify that the incoming mail server is a POP3 server
8.) Verify that the incoming server is pop.bluetie.com
9.) Verify that the outgoing server is smtp.bluetie.com
10.) Verify that the username is entered correctly under logon information
11.) Verify that  Log on using Secure Password Authentication is NOT checked
12.) Verify that Server Requires Authentication is checked
13.) Click the Settings button and verify that Login using same settings as my incoming mail server is selected
14.) Click the Advanced tab
15.) Verify that the incoming port is 110 and the outgoing port is either 25 or 5125
16.) Verify that This server requires a secure connection is NOT checked under the Incoming and Outgoing Server Port Numbers
17.) Click Apply (if available), then OK, and then Close

Microsoft Outlook 2002 (XP) and Outlook 2003
1.) Click Tools
2.) Click Email Accounts
3.) Click View or Change Existing Email Accounts
4.) Click Next
5.) Double-click on the BlueTie account
6.) Verify that the email address is entered correctly and is assigned to the username
7.) Verify that the username and password are entered correctly

8.) Verify that  Log on using Secure Password Authentication is NOT checked
9.) Verify that the incoming server is pop.bluetie.com under server information
10.) Verify that the outgoing server is smtp.bluetie.com under server information
11.) Click the More Settings button
12.) Click the Outgoing server tab
13.) Verify that My Outgoing Server Requires Authentication is checked
14.) Verify that Login using same settings as my incoming mail server is selected
15.) Click the Advanced tab
16.) Verify that the incoming port is 110 and the outgoing port is either 25 or 5125
17.) Verify that This server requires a secure connection is NOT checked under the Incoming and Outgoing Server Port Numbers
18.) Click OK, then Next, and then Finish

Mozilla Thunderbird
1.) Click Tools
2.) Click Account Settings
3.) Click on Server Settings underneath the BlueTie account
4.) Verify that the servername is pop.bluetie.com
5.) Verify that the username is entered correctly
6.) Verify that Use Secure Connection is set to Never and that Use secure authentication is not checked
7.) Check with user to verify whether Leave messages on server is checked
8.) Click on Outgoing Server (SMTP) from the box on the left
9.) Click on smtp.bluetie.com and then click the Edit button
10.) Verify that the outgoing server is smtp.bluetie.com under server information
11.) Verify that Use name and password is checked and that the username is entered correctly
12.) Click the OK button
13.) Verify that the password is entered correctly by clicking on Tools then Options
14.) Click on the Privacy icon and then click the Passwords tab
15.) Click on the View Saved Passwords button
16.) Click on the Show Passwords button and click Yes to verify that the password is entered correctly
17.) Click the Close button

Apple Mail
1.) Click Mail
2.) Click Preferences
3.) Click the BlueTie account
4.) Click the Account Information button
5.) Verify that email address is entered correctly and is assigned to the username
6.) Verify that that the Incoming Mail Server is set to pop.bluetie.com
7.) Verify that username and password are entered correctly
8.) Verify that Outgoing Mail Server (SMTP) is set to smtp.bluetie.com
9.) Click the erver Settings button
10.) Verify that the outgoing port is set to either 25 or 5125
11.) Verify Authentication is set to Password
12.) Verify that the outgoing username and password match the incoming username and password
13.) Click the Advanced button
14.) Verify that Keep copies of messages for offline viewing is set to Don't keep copies of any messages

Microsoft Entourage
1.) Click Tools
2.) Click Accounts
3.) Click Mail
4.) Double-click on the BlueTie account
5.) Click Account Settings
6.) Verify that the email address is entered correctly
7.) Verify that the username is entered correctly under Account ID
8.) Verify that the POP server is pop.bluetie.com
9.) Click the Advanced Receiving Options button
10.) Verify the POP port is set to 110
11.) Close the window by clicking the box in upper-left corner
12.) Verify that the SMTP server is smtp.bluetie.com
13.) Click the Advanced Sending Options button
14.) Verify the SMTP port is set to either 25 or 5125
15.) Verify that SMTP server requires authentication is checked and Use same settings as receiving mail server is selected
16.) Close the window by clicking the box in upper-left corner
17.) Click OK

Qualcomm Eudora
1.) Click the Eudora menu
2.) Click Preferences
3.) Click the Getting Started icon
4.) Verify that the User Name is entered correctly
5.) Verify that the Mail Server is set to pop.bluetie.com
6.) Verify that a Real Name is entered. This is usually First, Last name
7.) Verify that the SMTP Server is set to smtp.bluetie.com
8.) Verify that the email address is entered correctly and is assigned to the username
9.) Click the Checking Mail icon
10.) Verify that Mail Protocol is set to POP
11.) Verify that Authentication is set to Password
12.) Verify that Save Password is checked
13.) Click the Sending Mail icon
14.) Verify that Allow authorization is checked

1. Launch Outlook Express
2. Click Tools --> Accounts, The Accounts window appears
3. Click the Mail tab
4. Click the Add button then choose Mail, the Internet Connection Wizard appears.
5. Add your Display Name. Enter the name you want others to see in the From: field when you send E-mail, then click Next.
6. Enter your E-mail address, then click Next
7. Do not change the value beside "My incoming mail server is a". It should remain set to POP3.
8. Input the POP3 server as pop.bluetie.com into the Incoming mail server field.
9. Input the SMTP server as smtp.bluetie.com into the Outgoing mail server field. Click Next.
10. Enter your complete E-mail address or User Name (mailboxname@domainname.com) in the Account Name field.
11. Enter your BlueTie account password and click Next.
12. Note: You can set Outlook Express to remember your password if you don't want to type it in every time you check for new messages.
13. Click Finish, the Internet Connection Wizard will close.
14. Click the Mail tab, the Mail Accounts window appears
15. Click the account you just created, then click the Properties button
16. Click the Servers tab
17. Check the box beside My server requires authentication, then click the Settings button
18. Select Use same settings as my incoming mail server and click OK
19. Click on the Advanced tab.
20. Check the box, "This server requires a secure connection (SSL)" for both the Incoming (POP) and Outgoing (SMTP) mail servers.
21. Click OK
22. Click Apply, then OK to close the properties window. The Internet Accounts window will reappear.
23. Click OK to exit the Internet Accounts window, your E-mail set-up is complete

Configuring Outlook 2002/ XP w/SSL for POP3 service

1. Launch Outlook 2002
2. Click Tools --> Email Accounts, The Accounts window appears
3. Check the Add new Email Account button
4. Click Next
5. The Server Accounts window appears select POP3.
6. Click Next
7. The Internet Email Settings window appears
8. In the User Information fields add you’re Your Name. Enter the name you want others to see in the From: field when you send E-mail.
9. Enter your e-mail address
10. In the Login Information field Enter your complete E-mail address or User Name
11. Enter your e-mail account password
12. Note: You can set Outlook Express to remember your password if you don't want to type it in every time you check for new messages.
13. In the Server Information field Input the POP3 server pop.bluetie.com into the Incoming mail server field.
14. Input the SMTP server smtp.bluetie.com into the Outgoing mail server field.
15. Click on More Settings
16. Click on the Outgoing Server tab
17. Check the box beside My server requires authentication
18. Select Use same settings as my incoming mail server
19. Click on the Advanced tab
20. Check the box, "This server requires a secure connection (SSL)" for both the Incoming (POP) and Outgoing (SMTP) mail servers.
21. Click OK
22. Click Next
23. Click Finish, the Internet Connection Wizard will close.

Verify Ports

Microsoft Outlook Express and Outlook 2000
1.) Click Tools
2.) Click Accounts
3.) Click the Mail tab
4.) Double-click on the BlueTie account
5.) Verify that the email address is entered correctly and is assigned to the username
6.) Click the 'Advanced' tab
7.) Verify that the incoming port is 110 (143 if using IMAP) and the outgoing port is either 25 or 5125
8.) Click 'Apply' (if available), then 'OK', and then 'Close'.

Microsoft Outlook 2002 (XP) and Outlook 2003
1.) Click Tools
2.) Click Email Accounts
3.) Click View or Change Existing Email Accounts and click Next
4.) Double-click the BlueTie account
5.) Click on More Settings button
6.) Click the Advanced tab
7.) Verify that the incoming port is 110 (143 if using IMAP) and the outgoing port number is either 25 or 5125
8.) Click 'OK', then 'Next', and then 'Finish'

Mozilla Thunderbird
1.) Click Tools
2.) Click Account Settings
3.) Click on Server Settings underneath the BlueTie account
4.) Verify that the port is 110 (143 if using IMAP)
5.) Click 'Outgoing Server (SMTP)' from the box on the left
6.) Click on smtp.bluetie.com and then click the 'Edit' button
7.) Verify that the outgoing port number is either 25 or 5125
8.) Click 'OK' and then 'OK' again

Apple Mail
1.) Click Mail
2.) Click Preferences
3.) Click the BlueTie account
4.) Click the Server Settings button
5.) Verify that the outgoing port is set to either 25 or 5125
6.) Click the Advanced button
7.) Verify that the Port at the bottom of screen is set to 110 (143 if using IMAP)
8.) Click the 'X' in the upper left corner of window

Microsoft Entourage
1.) Click Tools
2.) Click Accounts
3.) Click Mail
4.) Double-click on the BlueTie account
5.) Click Account Settings
6.) Click the Advanced Receiving Options button
7.) Verify the port is set to 110 (143 if using IMAP)
8.) Close the window by clicking the box in upper-left corner  
9.) Click the Advanced Sending Options button
10.) Verify the SMTP port is set to either 25 or 5125
11.) Close the window by clicking the box in upper-left corner
12.) Click 'OK'

Qualcomm Eudora
Eudora sets the default ports automatically depending on the type of account created. To change the outgoing port please see below:
1.) Click the Eudora menu
2.) Click Preferences
3.) Click the Getting Started icon
4.) Change the SMTP Server from smtp.bluetie.com to smtp.bluetie.com:5125

Verify Username and Password

Microsoft Outlook Express and Outlook 2000
1.) Click the 'Tools' menu
2.) Click 'Accounts'
3.) Click the 'Mail' tab
4.) Double-click on the BlueTie account
5.) Verify that the email address is entered correctly and is assigned to the username
6.) Click the 'Servers' tab
7.) Verify that the username and password are entered correctly by logging into web application using the entered information
8.) If unable to login through the web application, reset your password using the 'Forgot your password' link or contact an Enterprise Manager to verify your settings
9.) Verify that 'Server Requires Authentication is checked
10.) Click the Settings button and verify that 'Login using same settings as my incoming mail server' is selected
11.) Click 'Apply' (if available), then 'OK', and then 'Close'

Microsoft Outlook 2002 (XP) and 2003
1.) Click the 'Tools' menu
2.) Click 'Email Accounts'
3.) Click 'View or Change Existing Email Accounts'
4.) Click 'Next'
5.) Double-click on the BlueTie account
6.) Verify that the username and password are entered correctly by logging into web application using the entered information
7.) If unable to login through the web application, reset your password using the 'Forgot your password' link or contact an Enterprise Manager to verify your settings
8.) Verify that 'Server Requires Authentication' is checked
9.) Click the 'More Settings' button
10.) Click the 'Outgoing server' tab
11.) Verify that 'My Outgoing Server Requires Authentication' is checked
12.) Verify that 'Login using same settings as my incoming mail server' is selected
13.) Click  'Next', and then 'Finish'

Mozilla Thunderbird
1.) Click the 'Tools' menu
2.) Click 'Account Settings'
3.) Click on 'Server Settings' underneath the BlueTie account
4.) Verify that the username is entered correctly by logging into web application using the entered information
5.) If unable to login through the web application, reset your password using the 'Forgot your password' link or contact an Enterprise Manager to verify your settings
6.) Click on 'Outgoing Server (SMTP)' from the box on the left
7.) Click on smtp.bluetie.com and then click the 'Edit' button
8.) Verify that 'Use name and password' is checked and that the username is entered correctly
9.) Click the 'OK' button
10.) Verify that the password is entered correctly by clicking on 'Tools' then 'Options'
11.) Click on the 'Privacy' icon and then click the 'Passwords' tab
12.) Click on the 'View Saved Passwords' button
13.) Click on the 'Show Passwords' button and click 'Yes' to verify that the password is entered correctly
14.) Click the 'Close' button

Apple Mail
1.) Click the 'Mail' menu
2.) Click 'Preferences'
3.) Click the BlueTie account
4.) Click the 'Account Information' button
5.) Verify that email address is entered correctly and is assigned to the username
6.) Verify that username and password are entered correctly by logging into web application using the entered information
7.) If unable to login through the web application, reset your password using the 'Forgot your password' link or contact an Enterprise Manager to verify your settings
8.) Click the 'Server Settings' button
9.) Verify 'Authentication' is set to Password
10.) Verify that the outgoing username and password match the incoming username and password

Microsoft Entourage
1.) Click the 'Tools' menu
2.) Click 'Accounts'
3.) Click 'Mail'
4.) Double-click on the BlueTie account
5.) Click 'Account Settings'
6.) Verify that the email address is entered correctly
7.) Verify that username and password are entered correctly by logging into web application using the entered information
8.) If unable to login through the web application, reset your password using the 'Forgot your password' link or contact an Enterprise Manager to verify your settings
9.) Click the 'Advanced Sending Options' button
10.) Verify that 'SMTP server requires authentication' is checked and 'Use same settings as receiving mail server' is selected
11.) Click 'OK'

Qualcomm Eudora
1.) Click the 'Eudora' menu
2.) Click 'Preferences'
3.) Click the 'Getting Started' icon
4.) Verify that username and password are entered correctly by logging into web application using the entered information
5.) If unable to login through the web application, reset your password using the 'Forgot your password' link or contact an Enterprise Manager to verify your settings
6.) Verify that the email address is entered correctly and is assigned to the username

Verify your client Version and get Updates

How to get updates and view version of your application.