When attempting to upload a file using SecureSend™, some users may experience an issue where the Java applet appears to be loading, but is frozen, displaying a red 'X'.
To resolve this issue, please ensure that the current version of java is installed (You can check the status here ), then follow these steps:
1) Close down all browser windows
2) Go to your computer's control panel
3) Open the Java control panel (double-click on the "Java" icon)
4) Within the new window that displays, make sure you are in the General tab. Within the "Temporary Internet Files" section, click "Settings"
5) Click the "Delete Files" button
6) Click OK
You may now open your browser and log into your account. SecureSend™ should load properly.
