IMAP Setup

Configuring IMAP Apple Mail

Note: We do not allow the default IMAP account settings used by the Apple Mail program. Please follow our setup instructions very carefully to ensure that the client is configured properly with our servers. If configured incorrectly, your account could result in having IMAP disabled..

  1. Click the Mail menu
  2. Select Preferences
  3. Click the Accounts icon
  4. Click the + sign in the bottom-left corner of window
  5. Select IMAP as the Account Type, and fill in a general description of the account (Work, BlueTie, etc)
  6. Type your Email Address and your Full Name into the corresponding fields
  7. Type imap.bluetie.com in the Incoming Mail Server field
  8. Enter your account User Name (ie. username.enterprise) and Password into the corresponding fields
  9. In the Outgoing Mail Server (SMTP) drop-down menu, select Add Server...
  10. In the new window, type smtp.bluetie.com in the Outgoing Mail Server field
  11. In the Authentication drop-down menu, select Password and retype your Username and Password into the corresponding  fields, then click OK
  12. In the account preferences please click on advanced and find the Imap Path Prefix line and remove the ' .' in the line. This will allow you to subscribe to all folders.

* Be sure that "Keep copies of messages for offline viewing" is set to "Don't keep copies of any messages". Having this set otherwise, will result in IMAP being disabled for your account

Configuring IMAP Apple Mail w/SSL

  1. Click the Mail menu
  2. Select Preferences
  3. Click the Accounts icon
  4. Click the + sign in the bottom-left corner of window
  5. Select IMAP as the Account Type, and fill in a general description of the account (Work, BlueTie, etc)
  6. Type your Email Address and your Full Name into the corresponding fields
  7. Type imap.bluetie.com in the Incoming Mail Server field
  8. Enter your account User Name (ie. username.enterprise) and Password into the corresponding fields
  9. In the Outgoing Mail Server (SMTP) drop-down menu, select Add Server...
  10. In the new window, type smtp.bluetie.com in the Outgoing Mail Server field
  11. Select Use Secure Socket Layer (SSL)
  12. In the Authentication drop-down menu, select Password and retype your Username and Password into the corresponding  fields, then click OK
  13. Click the Advanced button
  14. Be sure that "Keep copies of messages for offline viewing" is set to "Don't keep copies of any messages". Having this set  otherwise, will result in IMAP being disabled for your account.