Cause:
This behavior can occur if the Folders.dbx file is missing, damaged, or using the read-only attribute.
Resolution:
Note: Email may be lost during this procedure. It is important that you save any important email
| 1. | Click Start, point to Find, and then click Files or Folders. |
| 2. | In the Named box, type folders.dbx. |
| 3. | In the Look In box, click your primary hard disk (usually drive C), and then click Find Now. |
| 4. | Right-click the Folders.dbx file, and then click Rename. |
| 5. | Type folders.old, and then click OK. |
| 6. | Start Outlook Express. This creates a new Folders.dbx file automatically |
