In some instances, BlueTie may need your Outlook Log Files to troubleshoot Outlook-related issues.
To access the Log Files:
1. Open Outlook
2. Click the Sync Icon
3. In the Sync Menu, click TOOLS
4. Select LOGGING
5. When the Logging dialogue box appears, click VIEW LOG
6. A Windows Notepad window appears, detailing all the tasks attempted in the most recent synchronization
7. Save this file to your computer
8. Send to BlueTie Support as requested by the Support Rep.
