In an effort to improve BlueTie’s “Forgot Password” self-help feature, as a part of our scheduled maintenance on June 3rd we will be adding a mandatory second Security Question to all user accounts. Previously, end users had been required to enter the last 4 digits of their phone number in order to use this feature. This caused problems for some end users who were unsure of which phone number we had on file for their accounts. Users will be required to answer both of their security questions to complete the password reset.
All current users, upon their first login after these changes have been implemented, will be prompted with a Security Question wizard. Users must select a secondary security question, and will not be able to exit the wizard until this step is complete.
All new users will be prompted with the traditional New Account Setup wizard, but will be required to set two Security Questions, instead of one.
End users may select from the following list of available Questions:
- Mother’s Maiden Name
- Last 4 digits of SSN
- Name of High School
- Favorite Pet’s Name
- Last 4 Characters of Driver’s License Number
- Primary Frequent Flyer Number
- Childhood Dream Job
- Middle Name of Your Youngest Child
- Make and Model of Your First Car
- Grandfather’s Occupation
NOTE: Users that access their account on a monitor that has its screen resolution set to 800 x 600 will not be able to complete the wizard. We recommend that their screen resolution be reset to 1024 X 768.
Thank You,
