POP / IMAP Setup

This section provides step-by-step instructions for setting up the email clients below:

Note:  POP, IMAP, and SMTP access is not available for free accounts. We no longer provide support for Outlook 2010 or earlier.

Apple Mail

Please click the links below for instructions on setting up Apple Mail.

POP Setup

Configuring POP3 Apple Mail

  1. Click the Mail menu
  2. Select Preferences
  3. Click the Accounts icon
  4. Click the + sign in the bottom-left corner of window
  5. Select POP as the Account Type, and fill in a general description of the account (Work, BlueTie, etc)
  6. Type your Email Address and your Full Name into the corresponding fields
  7. Type pop.bluetie.com in the Incoming Mail Server field
  8. Enter your account User Name (ie. username.enterprise) and Password into the corresponding fields
  9. In the Outgoing Mail Server (SMTP) drop-down menu, select Add Server...
  10. In the new window, type smtp.bluetie.com in the Outgoing Mail Server field
  11. In the Authentication drop-down menu, select Password and retype your Username and Password into the corresponding
    fields, then click OK


Configuring POP3 Apple Mail w/SSL

  1. Click the Mail menu
  2. Select Preferences
  3. Click the Accounts icon
  4. Click the + sign in the bottom-left corner of window
  5. Select POP as the Account Type, and fill in a general description of the account (Work, BlueTie, etc)
  6. Type your Email Address and your Full Name into the corresponding fields
  7. Type pop.bluetie.com in the Incoming Mail Server field
  8. Enter your account User Name (ie. username.enterprise) and Password into the corresponding fields
  9. In the Outgoing Mail Server (SMTP) drop-down menu, select Add Server...
  10. In the new window, type smtp.bluetie.com in the Outgoing Mail Server field
  11. Select the Use Secure Sockets Layer (SSL)
  12. In the Authentication drop-down menu, select Password and retype your Username and Password into the corresponding fields, then click OK

IMAP Setup

Configuring IMAP Apple Mail

Note: We do not allow the default IMAP account settings used by the Apple Mail program. Please follow our setup instructions very carefully to ensure that the client is configured properly with our servers. If configured incorrectly, your account could result in having IMAP disabled..

  1. Click the Mail menu
  2. Select Preferences
  3. Click the Accounts icon
  4. Click the + sign in the bottom-left corner of window
  5. Select IMAP as the Account Type, and fill in a general description of the account (Work, BlueTie, etc)
  6. Type your Email Address and your Full Name into the corresponding fields
  7. Type imap.bluetie.com in the Incoming Mail Server field
  8. Enter your account User Name (ie. username.enterprise) and Password into the corresponding fields
  9. In the Outgoing Mail Server (SMTP) drop-down menu, select Add Server...
  10. In the new window, type smtp.bluetie.com in the Outgoing Mail Server field
  11. In the Authentication drop-down menu, select Password and retype your Username and Password into the corresponding  fields, then click OK
  12. In the account preferences please click on advanced and find the Imap Path Prefix line and remove the ' .' in the line. This will allow you to subscribe to all folders.

* Be sure that "Keep copies of messages for offline viewing" is set to "Don't keep copies of any messages". Having this set otherwise, will result in IMAP being disabled for your account

Configuring IMAP Apple Mail w/SSL

  1. Click the Mail menu
  2. Select Preferences
  3. Click the Accounts icon
  4. Click the + sign in the bottom-left corner of window
  5. Select IMAP as the Account Type, and fill in a general description of the account (Work, BlueTie, etc)
  6. Type your Email Address and your Full Name into the corresponding fields
  7. Type imap.bluetie.com in the Incoming Mail Server field
  8. Enter your account User Name (ie. username.enterprise) and Password into the corresponding fields
  9. In the Outgoing Mail Server (SMTP) drop-down menu, select Add Server...
  10. In the new window, type smtp.bluetie.com in the Outgoing Mail Server field
  11. Select Use Secure Socket Layer (SSL)
  12. In the Authentication drop-down menu, select Password and retype your Username and Password into the corresponding  fields, then click OK
  13. Click the Advanced button
  14. Be sure that "Keep copies of messages for offline viewing" is set to "Don't keep copies of any messages". Having this set  otherwise, will result in IMAP being disabled for your account.

BlueTie Home POP/IMAP/SMTP Server Settings

When configuring your mail clients for your BlueTie Home account, please use the following settings:

IMAP is highly recommended over POP.

IMAP Incoming Server: imap.bluetiehome.com
IMAP Incoming Server Port: 993
Please turn on SSL

POP Incoming Server: pop.bluetiehome.com
POP Incoming Server Port: 995
Please turn on SSL

SMTP Outgoing Server: smtp.bluetiehome.com
SMTP Outgoing Server Port: 587
Please turn on TLS

If you have any questions, please reach out to our support team at support@bluetiehome.com

Microsoft Outlook 2016 and later

   PLEASE NOTE: THIS PAGE IS UNDER CONSTRUCTION. PROPER INSTRUCTIONS WILL BE HERE SOON

   IMAP Setup

  1. Click File and select Account Setting
  2. The Account Settings window will open. Click on the New icon
  3. In the Add New E-mail Account window, select the Microsoft Exchange, POP3, IMAP, or HTTP option and then click the Next button.
  4. In the Auto Account Setup window, place a checkmark in the box next to the option: Manually configure server settings or additional server types. Click on the Next button.
  5. In the Choose E-mail Service window, select the first option, Internet E-mail. Click the Next button.
  6. Enter your name as you would like it appear when sending messages in the Your Name field.
  7. Enter your e-mail address in the E-mail Address field.
  8. Press the down arrow for the Account Type and select IMAP
  9. Type imap.bluetie.com for the Incoming mail server (IMAP) and smtp.bluetie.com for the Outgoing mail server (SMTP)
  10. Type your User Name (username.enterprise or your email address) and Password (same as used to login to the web application)
    Put a checkmark in the Remember Password box.
  11. Click the More Settings button
  12. Click the Outgoing Server tab
  13. Check the box for My server requires authentication
  14. Click on the circle next to Use same settings as my incoming mail server.
  15. Click the Advanced tab
  16. Verify that the incoming port is 143 and the outgoing port is either 25 or 5125 (*if you have trouble sending email, please use 5125)
  17. Click the OK button, then the Next button and then Finish
     

     


    Configuring Outlook 2007 for POP3 service

     Click File and select Account Setting:

  1. The Account Settings window will open. Click on the New icon
  2. In the Add New E-mail Account window, select the Microsoft Exchange, POP3, IMAP, or HTTP option and then click the Next button.
  3. In the Auto Account Setup window, place a checkmark in the box next to the option: Manually configure server settings or additional server types. Click on the Next button.
  4. In the Choose E-mail Service window, select the first option, Internet E-mail. Click the Next button.
  5. Enter your name as you would like it appear when sending messages in the Your Name field.
  6. Enter your e-mail address in the E-mail Address field.
  7. Type pop.bluetie.com for the Incoming mail server (POP3) and smtp.bluetie.com for the Outgoing mail server (SMTP)
  8. Type your User Name (username.enterprise or your email address) and Password (same as used to login to the web application)
    Put a checkmark in the Remember Password box.
  9. Click the More Settings button
  10. Click the Outgoing Server tab
  11. Check the box for My server requires authentication
  12. Click on the circle next to Use same settings as my incoming mail server.
  13. Click the Advanced tab
  14. Verify that the incoming port is 110 and the outgoing port is either 25 or 5125 (*if you have trouble sending email, please use 5125)
  15. Check the box for Leave a copy of message on the server if you want to access your email from the web application as well.
  16. Click the OK button, then the Next button and then Finish

Mobile Devices/ Tablets

...

Blackberry

Blackberry devices can receive emails in one of three ways:

Forward all emails to the blackberry email address

  1. Login to the web application
  2. Click Preferences
  3. Click Email Forwarding
  4. Click the Status to On
  5. Type the blackberry email address into the Delivery field (if not known contact your service provider such as Verizon, Cingular,etc)
  6. Check Save local copy
  7. Click the Save button

Setup POP account using the service provider website

  1. Login to the blackberry email setup page provided by the service provider
  2. Email setup pages vary from service provider to service provider but will all require the following settings:

 

Incoming mail server: pop.bluetie.com
Incoming mail port: 110
Requires SSL: No
Email Address: The email address assigned to your BlueTie account
Username: BlueTie Username (username.enterprise or email address)
Password: The password for the BlueTie account (case sensitive)

Setup IMAP account using the service provider website

  1. Login to the blackberry email setup page provided by the service provider
  2. Email setup pages vary from service provider to service provider but will all require the following settings:

 

Incoming mail server: imap.bluetie.com
Incoming mail port: 143
Requires SSL: No
Email Address: The email address assigned to your BlueTie account
Username: BlueTie Username (username.enterprise or email address)
Password: The password for the BlueTie account (case sensitive)

 

*If you receive a bounce back error when sending via your BlackBerry that looks like this:

554 5.7.1 Sender address rejected: BlueTie SMTP R5: unauthorized use of domain

Please check your outgoing server settings on your Blackberry Device. Verify that the outgoing server is set to SMTP.BLUETIE.COM. This error usually results in sending out via a BlueTie email address from a server other than BlueTie's outgoing server.

Calendar, Tasks, and Contacts for Android

Android Calendar Support

Topics:

  1. Get the app
  2. Initial setup
  3. Switch between calendar and tasks
  4. Add/Remove profiles
  5. Manual syncing
  6. Syncing contacts

  1. How To Obtain the BlueTie Calendar for Android
    • We are on the Google Play Store, search for BlueTie Calendar on you phone or click the badge below.
      Android app on Google Play


  2. Setting Up Your Initial Profile
      Setting up your initial profile couldn't be easier.
      The first time you load the BlueTie Calendar App, The following screen will appear.
      Just fill in your Username and Password and click configure.


  3. Switching Between Calendar(events) and Tasks
      To switch between the Calendar(events) and Tasks push the menu key on your phone.
      Then click either Tasks or Events (depending on what mode you are in).


  4. Add/Remove a Profile
      1. Click the menu button on your phone and click settings.
      2. Click the Profiles Button.
    • Adding a Profile
      1. Click the Add Profile Button.
      2. Click the BlueTie Logo.
      3. Click on Username and enter your username and Click on Password and enter your Password and click Apply
      4. Click Apply.

    • Removing a Profile
      1. Long Press on the profile you want to delete.
      2. Click delete.


  5. Manually ReSync Your Calendars & Tasks
      Do the following steps to manually sync your calendar:
    • a.) Click the menu key on your phone and press settings.
    • b.) Click on "Calendars and Addressbooks".
    • c.) Long press on the calendar that you wish to sync.
    • d.) Click "Synchronise Now or Force Resynchronisation".


  6. Sync BlueTie contacts to your phone
    • Navigate to the settings menu on your phone.
    • Locate the accounts section and press "Add account"
    • Press "Add account" and select BlueTie Mobile Sync
    • Choose the address-book you want to sync with. Look for the word address-book in the smaller text
    • Tap the BlueTie Mobile Sync account in the settings menu
    • Select the BlueTie account to enable syncing
    • Tap the check box to begin syncing
    • Success! Your BlueTie personal BlueTie contacts are now synced to your phone You can view these contacts from the Android Contacts App.
      Note: You can only sync contacts to your phone, not back to BlueTie

Calendar, Tasks, and Contacts for iPhone

Android Calendar Support

Topics:

  1. Initial setup
  2. View Calendar
  3. View Tasks
  4. View Contacts
  5. Remove Account

  1. Setting up your account
    • Navigate to the Settings menu on your iPhone.
    • Select Mail, Contacts, Calendars
    • Select Add Account
    • Select Other
    • Here you can choose either Calendar or Contacts Select Add CalDAV Account to sync your calendar Select Add CardDAV Account to sync your contacts
    • Enter 'dav.bluetie.com' into the server field Also enter your bluetie login information Select Next when done
    • If you are setting up a calendar account, you can choose to enable Calendar and/or Reminders (Tasks)
    • Success! Your BlueTie events/contacts are now being synced with your iPhone


  2. View Calendar events
    • Open the Calendar App
    • Select Calendars on the bottom of the screen
    • If there is not already a check, press the account so it will show up on the calendar. You may also want to disable any other calendars that you don't need. Additionally, you can refresh the calendar by swiping down on this screen
    • From the main calendar screen you can press a day to view events occurring on that day
    • To create a new event, press the plus symbol in the top right, or long press on a time during the day
    • Enter the details of the event you are creating
      NOTE: Make sure the event is being added to the correct calendar, otherwise it will not sync with BlueTie
    • Press Done to save the event and have it sync with your BlueTie calendar


  3. View Task reminders
    • Open the Reminders App
    • Press anywhere on a new line to create a new task.
    • You can also edit the task more specifically by pressing the i symbol


  4. View Contacts
    • Open the Contacts App
    • Press on Groups in the top left to select which contacts to sync
    • Here you can select which contacts to show in the App
    • From main Contacts screen, you can create new contacts with the plus symbol
  5. Remove a Calendar/Contacts account
    • Navigate to the Settings menu on your iPhone.
    • Select Mail, Contacts, Calendars
    • Press the account you want to delete
    • Select Delete Account to remove the account from your iPhone

Cingular 2125, T-Mobile MDA

Cingular 2125, T-Mobile MDA

  1. On the Home screen, click Start
  2. Select Messaging and click any item on the Messaging screen
  3. Click Menu, then Options, and then New Account
  4. Type Your Name and E-mail address
  5. Select to Automatically configure the account settings. If unsuccessful enter the settings below:

User name: This is the username for your email account
Password: This is the password assigned to your account
Domain: Not required
Server type: POP3
Account name: Enter a unique name for the account such as "Work" or "Home"
Incoming server: pop.bluetie.com
Require SSL connection: Not supported
Outgoing server: smtp.bluetie.com
Outgoing server requires authentication: YES
Outgoing server settings: Use same settings as incoming server

Droid

Email Setup

Step 1:
From the home screen, open the Applications Tray, and then touch Email.

Step 2:
Enter your Email address and Password then select Next.*

Step 3:
Enter a name for your account
, the name to be displayed on outgoing messages then select Done. Your account is setup and your Inbox will be displayed. If prompted for type of account go to Step 4.

Step 4:
Select the type of email account. (POP/IMAP)

Step 5
Enter your Incoming Server Settings:

POP: pop.bluetie.com

IMAP: imap.bluetie.com

Then select Next.

Step 6
Enter the Outgoing Server Settings: smtp.bluetie.com

 

NOTE:

Note that there is a known issue with the email client built into the Droid.  On some devices, the application will continuously force close. You can obtain more information about that issue here:

 

code.google.com/p/android/issues/detail


iOS Devices

From any iOS device, enter your account information and press submit to automatically set up your mobile email and/or calendar services.
NOTE: This download will only work using the Safari browser on an iOS device.

NOTE: The email profile can be removed at any time by going to Settings, General, then scrolling down to Profiles.

iPhone

Setting up a POP account on an iPhone 

    1. If this is the first email account you’re setting up on your iPhone, tap Mail. Otherwise, from the Home screen, tap Settings.
    2. On the Settings screen, tap Mail.
    3. On the Mail screen, under Accounts, tap Add Account.
    4. On the Add Account screen, tap Other.
    5. Select POP and then enter your account information using your keypad.
    6. Enter your name as you would like it displayed when sending messages.
    7. Email Address: The email address assigned to your BlueTie account
    8. Enter a description of this account. The description displays in your email account list on your iPhone.
    9. In the Incoming mail server, HOST Name field, type pop.bluetie.com
    10. Enter your Username for your account (or email address) and Password
    11. In the Outgoing Mail Server field type smtp.bluetie.com
    12. Enter your Username for your account (or email address) and Password
    13. Press Save to continue
    14. Go to Home > Settings > Mail > Accounts
    15. Tap on your BlueTie Account
    16. Scroll down and tap on Advanced
    17. Verify under Incoming Mail ServerIncoming Uses SSL to OFF, with Incoming Server Port being set to 110 and Outgoing Uses SSL  is optional with the Outgoing Server port being 25 or 5125.

 

Setting up a IMAP account on an iPhone

    1. If this is the first email account you’re setting up on your iPhone, tap Mail. Otherwise, from the Home screen, tap Settings.
    2. On the Settings screen, tap Mail.
    3. On the Mail screen, under Accounts, tap Add Account.
    4. On the Add Account screen, tap Other.
    5. Select IMAP and then enter your account information using your keypad.
    6. Enter your name as you would like it displayed when sending messages.
    7. Email Address: The email address assigned to your BlueTie account
    8. Enter a description of this account. The description displays in your email account list on your iPhone.
    9. In the Incoming mail server, HOST Name field, type imap.bluetie.com
    10. Enter your Username for your account (or email address) and Password
    11. In the Outgoing Mail Server field type smtp.bluetie.com
    12. Enter your Username for your account (or email address) and Password
    13. Press Save to continue
    14. Go to Home > Settings > Mail > Accounts
    15. Tap on your BlueTie Account
    16. Scroll down and tap on Advanced
    17. Verify under Incoming Mail ServerIncoming Uses SSL to OFF, with Incoming Server Port being set to 143 and Outgoing Uses SSL  is optional with the Outgoing Server port being 25 or 5125.

iPhone4

iPhone IMAP/POP Mailbox Setup Instructions

The following screenshots will assist you with setting up your mailbox with your iPhone using IMAP or POP

1. Select Settings from your iPhone home menu

2. Select Mail, Contacts, Calendars

3. Select Add Account...

4. Select Other

5. Select Add Mail Account

6. Substitute the below fields for the correct credentials regarding your email address information.

7. Select IMAP or POP> Refer to the INCOMING / OUTGOING SETTINGS below depending on which system you are on. You need to complete all fields.

 

INCOMING SETTINGS FOR IMAP or POP
• Host Name - imap.bluetie.com or pop.bluetie.com
• Username - Use Full Bluetie Email Address
• Password - Use Correct Bluetie Password

OUTGOING SETTINGS FOR IMAP
• Host Name - smtp.bluetie.com
• Username - Use Full Bluetie Email Address
• Password - Use Correct BluetiePassword

 

 

         ***Attention***

Bluetie requires authentication, so please
make sure you enter your username or email address and password under the Outgoing
Server Settings too!

 

 

11. From your iPhone Home Screen, Go to Settings > Mail, Contacts, and Calendars > Select the Account in Question > Select your Account

12. Under Outgoing Mail Server, Select SMTP

13. Confirm the Primary Server is ON, Select the Primary Server

14. Confirm you've completed the Host Name, User Name, and Password fields. Change Authentication to PASSWORD. Select DONE, Select Account (top left)

 

Treo 650

VersaMail

  1. Press the Applications button and select VersaMail
  2. Click the Menus button
  3. Select Accounts and then select Account Setup, and then select New
  4. Select Other from the Mail Service drop-down menu and select Next
  5. Enter the account username and password and select Next
  6. Enter your email address
  7. In the Incoming Mail Server field, type pop.bluetie.com
  8. In the Outgoing Mail Server field, type smtp.bluetie.com and select Next
  9. Select the Advanced button
  10. Leave the Incoming Mail server set as default (Port 110 with both checkboxes unchecked)
  11. Select the Next button
  12. You can leave the Outgoing Mail Port Number set to 25 or switch to 5125 if having trouble sending
  13. Check the box for Use authentication (ESMTP) and select Done

Treo 680

VersaMail

  1. Press the Applications button and select VersaMail
  2. If this is the first email account you’ve set up in VersaMail, you’ll see an initial setup option. Select Continue. Otherwise, click the Menus button and from the Accounts menu, select Account Setup.
  3. Select New
  4. Give this account a name. It can be anything you like, such as "My Email". Select Other from the Mail Service drop-down menu and select Next
  5. Enter the account username and password and select Next
  6. Enter your email address
  7. In the Incoming Mail Server field, type pop.bluetie.com
  8. In the Outgoing Mail Server field, type smtp.bluetie.com and select Next
  9. Select the Advanced button
  10. Leave the Incoming Mail server set as default (Port 110 with both checkboxes unchecked)
  11. Select the Next button
  12. You can leave the Outgoing Mail Port Number set to 25 or switch to 5125 if having trouble sending
  13. Check the box for Use authentication (ESMTP), and be sure that the username and password fields are filled out. Click Done

Treo 700 / 750

Treo 700 / 750

  1. Go to the Today screen and press Messaging
  2. Press Menu and select Tools then New Account
  3. Enter the email address that you want to set up, and press Next
  4. Wait until the Status box displays completed, and then press Next
  5. Enter your name, username, and password
  6. If you want to enter your password each time you access this account, do not check the Save password box. If you want your
  7. password entered automatically, check this box
  8. Press Next
  9. Select the Account type list, and then select POP3
  10. Enter a name for this account, and then press Next . For example, if this is your work email account, enter “Work” or your company’s name
  11. Enter the name of the incoming mail server as pop.bluetie.com and outgoing mail server as smtp.bluetie.com
  12. Select Options and verify that Outgoing Server Requires Authentication is checked

Mozilla Thunderbird

Please click the links below for instructions on setting up Mozilla Thunderbird.

POP Setup

Configuring POP3 Setup for Thunderbird

1.      Click on Tools

2.      Click on Account Settings

3.      Click on Add Account

4.      Select Email Account

5.      Fill in Your Name and Email Address and click the Next button

6.      Select  POP as the type of incoming server

7.      Type pop.bluetie.com into the Incoming Server field and click the Next button

8.      Type your User Name (username.enterprise or email address) and click Next

9.      Leave Account name as your email address and click Next

10.  Verify Download messages now is checked and Click the Finish button

11.  You will be prompted for the password, fill in and choose if you want Thunderbird to remember the password and then press OK

12.  Click Tools and select Account Settings

13.  Click Outgoing Server from the pane on the left and click the Add button

14.  For the Server Name, type smtp.bluetie.com

15.  Check the box for Use name and password and fill in your User Name (username.enterprise)

16.  Click the  OK button and then click the OK button again

 

Configuring POP3 Setup for Thunderbird w/SSL

1.      Click on Tools

2.      Click on Account Settings

3.      Click on Add Account

4.      Select Email Account

5.      Fill in Your Name and Email Address and click the Next button

6.      Select  POP as the type of incoming server

7.      Type pop.bluetie.com into the Incoming Server field and click the Next button

8.      Type your User Name (username.enterprise or email address) and click Next

9.      Leave Account name as your email address and click Next

10.  Verify Download messages now is checked and Click the Finish button

11.  You will be prompted for the password, fill in and choose if you want Thunderbird to remember the password and then press OK

12.  Click Tools and select Account Settings

13.  Click Outgoing Server from the pane on the left and click the Add button

14.  For the Server Name, type smtp.bluetie.com

15.  Check the box for Use name and password and fill in your User Name (username.enterprise)

16.  Under the Use Secure Connection check SSL

17.  Click on the Server Settings and select Use Secure Connection (TLS)

18.  Click the  OK button and then click the OK button again

IMAP Setup

IMAP Setup

1) Click Create a new account

2) Select Email account

3) Fill in Your Name and Email Address and click the Next button

4) Select  IMAP as the type of incoming server

5) Type imap.bluetie.com into the Incoming Server field

6) Type your User Name (username.enterprise or email address) and click Next

7) Leave Account name as your email address and click Next

8) Verify Download messages now is checked and Click the Finish button

9)  You will be prompted for the password, fill in and choose if you want Thunderbird to remember the password and then press OK

10) Click Tools and select Account Settings

11) Click Outgoing Server from the pane on the left and click the Add button

12) For the Server Name, type smtp.bluetie.com

13) Check the box for Use name and password and fill in your your User Name (username.enterprise)

14) Click the  OK button and then click the OK button again

Configuring IMAP Setup for Thunderbird w/SSL

1.      1) Click on Tools

2.      Click on Account Settings

3.      Click on Add Account

4.      Select Email Account

5.      Fill in Your Name and Email Address and click the Next button

6.      Select  IMAP as the type of incoming server

7.      Type imap.bluetie.com into the Incoming Server field

8.      Type your User Name (username.enterprise or email address) and click Next

9.      Leave Account name as your email address and click Next

10.  Verify Download messages now is checked and Click the Finish button

11.  You will be prompted for the password, fill in and choose if you want Thunderbird to remember the password and then press OK

12.  Click Tools and select Account Settings

13.  Click Outgoing Server from the pane on the left and click the Add button

14.  For the Server Name, type smtp.bluetie.com

15.  Check the box for Use name and password and fill in your your User Name (username.enterprise)

16.  Under the Use Secure Connection check SSL

17.  Click on the Server Settings and select Use Secure Connection (SSL)

18.  Click the  OK button and then click the OK button again