Microsoft Outlook Express and Outlook 2000
1.) Click the 'Tools' menu
2.) Click 'Accounts'
3.) Click the 'Mail' tab
4.) Double-click on the BlueTie account
5.) Verify that the email address is entered correctly and is assigned to the username
6.) Click the 'Servers' tab
7.) Verify that the username and password are entered correctly by logging into web application using the entered information
8.) If unable to login through the web application, reset your password using the 'Forgot your password' link or contact an Enterprise Manager to verify your settings
9.) Verify that 'Server Requires Authentication is checked
10.) Click the Settings button and verify that 'Login using same settings as my incoming mail server' is selected
11.) Click 'Apply' (if available), then 'OK', and then 'Close'
Microsoft Outlook 2002 (XP) and 2003
1.) Click the 'Tools' menu
2.) Click 'Email Accounts'
3.) Click 'View or Change Existing Email Accounts'
4.) Click 'Next'
5.) Double-click on the BlueTie account
6.) Verify that the username and password are entered correctly by logging into web application using the entered information
7.) If unable to login through the web application, reset your password using the 'Forgot your password' link or contact an Enterprise Manager to verify your settings
8.) Verify that 'Server Requires Authentication' is checked
9.) Click the 'More Settings' button
10.) Click the 'Outgoing server' tab
11.) Verify that 'My Outgoing Server Requires Authentication' is checked
12.) Verify that 'Login using same settings as my incoming mail server' is selected
13.) Click 'Next', and then 'Finish'
Mozilla Thunderbird
1.) Click the 'Tools' menu
2.) Click 'Account Settings'
3.) Click on 'Server Settings' underneath the BlueTie account
4.) Verify that the username is entered correctly by logging into web application using the entered information
5.) If unable to login through the web application, reset your password using the 'Forgot your password' link or contact an Enterprise Manager to verify your settings
6.) Click on 'Outgoing Server (SMTP)' from the box on the left
7.) Click on smtp.bluetie.com and then click the 'Edit' button
8.) Verify that 'Use name and password' is checked and that the username is entered correctly
9.) Click the 'OK' button
10.) Verify that the password is entered correctly by clicking on 'Tools' then 'Options'
11.) Click on the 'Privacy' icon and then click the 'Passwords' tab
12.) Click on the 'View Saved Passwords' button
13.) Click on the 'Show Passwords' button and click 'Yes' to verify that the password is entered correctly
14.) Click the 'Close' button
Apple Mail
1.) Click the 'Mail' menu
2.) Click 'Preferences'
3.) Click the BlueTie account
4.) Click the 'Account Information' button
5.) Verify that email address is entered correctly and is assigned to the username
6.) Verify that username and password are entered correctly by logging into web application using the entered information
7.) If unable to login through the web application, reset your password using the 'Forgot your password' link or contact an Enterprise Manager to verify your settings
8.) Click the 'Server Settings' button
9.) Verify 'Authentication' is set to Password
10.) Verify that the outgoing username and password match the incoming username and password
Microsoft Entourage
1.) Click the 'Tools' menu
2.) Click 'Accounts'
3.) Click 'Mail'
4.) Double-click on the BlueTie account
5.) Click 'Account Settings'
6.) Verify that the email address is entered correctly
7.) Verify that username and password are entered correctly by logging into web application using the entered information
8.) If unable to login through the web application, reset your password using the 'Forgot your password' link or contact an Enterprise Manager to verify your settings
9.) Click the 'Advanced Sending Options' button
10.) Verify that 'SMTP server requires authentication' is checked and 'Use same settings as receiving mail server' is selected
11.) Click 'OK'
Qualcomm Eudora
1.) Click the 'Eudora' menu
2.) Click 'Preferences'
3.) Click the 'Getting Started' icon
4.) Verify that username and password are entered correctly by logging into web application using the entered information
5.) If unable to login through the web application, reset your password using the 'Forgot your password' link or contact an Enterprise Manager to verify your settings
6.) Verify that the email address is entered correctly and is assigned to the username