Step 1: Set the browser default settings
Step 2: Verify that a supported browser and operating system is being used
Step 3: Verify Active Scripting is enabled in browser
Step 4: Disable Accessibility Options
Step 5: Clear cache
Step 6: Verify that a web accelerator is not running
Step 7: Configure Browser Privacy
Step 8: Disable Internet Security
Step 9: Download any available updates