Accessibility Options (IE)

Step 1: Click Tools
Step 2: Click Internet Options
Step 3: Under the General tab, click the Accessibility button
Step 4: Verify that none of the boxes are checked

Approve Web Certificate.

When first logging into BlueTie you will be prompted for a Web Certificate. Please select Always.

Note: By failing to accept Certifcate you will lose some functionality of the application. Specifically you will not be able to use Upload and IM features.

Browser Default Settings

Internet Explorer 6

1. Click Tools
2. Click Internet Options
3. Click each tab and click the Defaults button (if available)

Check for New Versions of Stored Pages (IE)

Microsoft Internet Explorer 6 (PC)
Step 1: Click on Tools
Step 2: Click Internet Options
Step 3: Click Settings button
Step 4: Verify that Automatically is selected
Step 5: Click the OK button and then OK again

Microsoft Internet Explorer 7
Step 1: Click on Tools
Step 2: Click Internet Options
Step 3: Under Browsing History section, Click Settings button
Step 4: Verify that Automatically is selected
Step 5: Click the OK button and then OK again

Clearing Cache / Cookies (IE, Firefox)

Microsoft Internet Explorer 6 (PC)
Step 1: Click on Tools
Step 2: Click on Internet Options
Step 3: Click on Delete Cookies
Step 4: Click the OK button
Step 5: Click on Delete Files
Step 6: Check off Delete offline Content
Step 7: Click the OK button and then click OK again
Step 8: Close all open Internet Explorer windows, re-open Internet Explorer and log back in

Mozilla FireFox 1.5 (PC)
Step 1: Click on Tools
Step 2: Click on Options
Step 3: Click on Privacy
Step 4: Click on Cache tab
Step 5: Click on Clear Cache now
Step 6: Click on Cookies tab
Step 7: Click on Clear Cookies now
Step 8: Close all open Firefox windows, re-open Firefox and log back in

Mozilla FireFox 1.5 (MAC)
Step 1: Click on Firefox
Step 2: Click on Preferences
Step 3: Click on Privacy
Step 4: Click on Cache tab
Step 5: Click on Clear Cache now
Step 6: Click on Cookies tab
Step 7: Click on Clear Cookies now
Step 8: Close all open Firefox windows, re-open Firefox and log back in

Disable Proxy Server

Microsoft Internet Explorer 6
Step 1: Click Tools
Step 2: Choose Internet Options
Step 3: Clcik the Connections tab
Step 4: Click the LAN Settings button
Step 5: Uncheck Use a proxy server for your LAN
Step 6: Click the OK button and then OK again

Enable Active Scripting (IE)

Microsoft Internet Explrorer 6:
Step 1: Click Tools
Step 2: Click Internet Options
Step 3: Click Security tab
Step 4: Click Customer Level button
Step 5: Scroll all the way down to Scripting
Step 6: Make sure Enable is selected next to Active Scripting
Step 7: Click OK
Step 8: Click Apply
Step 9: Click OK

Note: The user will not have to log out of account. They should see these icons right away.