3rd Party Software

This section provides suggested settings for common Anti-virus / Internet Security applications.

Configure Browser Privacy

Norton Internet Security
Step 1:
Open Norton Internet Security
Step 2: Double-click Privacy Control in the main program window
Step 3: Click Advanced in the Privacy Control Blocking window
Step 4: If the website address is already in the list, click the name of the site
Step 5: If the website is not already in the list, click Add Site and click OK
Step 6: Uncheck Use default settings and verify that Permit is selected for all Global Settings


Disable Email Scanning

Norton Antivirus 2003, 2004, 2005
1.) Exit any email programs that are running
2.) Start Norton AntiVirus. If Norton AntiVirus is installed as part of Norton SystemWorks or Norton Internet Security, then start the program.
3.) Click Options
4.) If you see a menu, click Norton AntiVirus
5.) In the left pane, click Email
6.) In the right pane, uncheck Scan incoming Email and Scan outgoing Email
7.) Click OK
8.) If you are running Norton AntiVirus 2005, then in the Protection Alert dialog box, on the drop-down menu, click Permanently, and then click OK

McAfee Security Center (Virus Scan 8)
1.) Right click the McAfee VirusScan 8 icon from the system tray
2.) Select Open Security Center from the menu.
3.) Click the VirusScan icon from the right-side of screen
4.) Click Configure Virus Scan Options
5.) Select the Active Shield Tab
6.) Un-check the box that says Scan email and attachments
7.) Click Apply and close window

Trend-Micro PC-Cillin Internet Security
1.) Right-click on the blue and white pill in the system tray and choose Open Main Console
2.) Click the Anti-virus icon (If using PC-Cillin Antivirus then select Email from the right side of the window)
3.) Click Mail Scan
4.) Un-check Scan incoming messages retrieved using supported email clients
5.) Click the Apply button
6.) Click the Outgoing tab and uncheck Scan outgoing messages retrieved using supported email clients 
7.) Click Apply
8.) Close the PC-Cillin and restart the email client

Disable Internet Security

Norton Internet Security
Step 1:
Close all browser windows
Step 2: Disable Internet Security by right-clicking the icon in the system tray and choosing Disable
Step 3: Open Internet Explorer
Step 4: Click the Tools menu at the top of your browser, and select Internet Options
Step 5:
Click the Privacy tab and press the Default button (if active)
Step 6: Click the Sites button and type www.bluetie.com into the Address of Web Site field
Step 7: Click the Allow button
Step 8: Click the Security tab, then click on the Internet globe icon and click the Default Level button
Step 9: Login to the web application
Step 10: Verify that BlueTie functions correctly
Step 11: Re-enable Internet Security by right-clicking the icon in the system tray and choosing 'Enable'

Web Accelerators

Web accelerators can cause problems with the web application by caching old information. Problems that may be encountered include, emails not deleting, calendar not displaying correctly and icons or text not displaying properly. Unfortunately, even though temporary Internet files and cookies can be removed from the browser, the accelerator will still hold its own cache. After minimum testing, right now this can only be resolved by uninstalling the accelerator.

To remove the Google Web Accelerator:

  1. Click on Start > Settings > Control Panel to open the Windows Control Panel.

  2. Click on Add or Remove Programs to open its window.

  3. Click on Google Web Accelerator. A Remove button will appear below the Google Web Accelerator item.

  4. Click the Remove button.

  5. Close the Add or Remove Programs window and the Windows Control Panel.

Note: Any web accelerator can potentially cause the above problem and can be removed by following similar steps as provided above.