Please see below for a list of our current system requirements:
Microsoft Windows XP
Microsoft Vista
Macintosh OS X / Linux
Microsoft Windows 2000 / XP
Macintosh Apple OS X
Linux
The latest version of Java is required for optimal functionality of the web application. Java is used for application functionality such as uploading files, attachments, and Instant Messaging.
Step 1: Click the Start menu
Step 2: Click the Control Panel
Step 3: Double-click the Java icon
Step 4: Click the About button under the General tab
1.) Click Start
2.) Click Control Panel
3.) Click the Add or Remove Programs icon
4.) Click the Java program from the list of installed programs. If Java is not listed, visit www.java.com to download and install the latest version of Java
5.) Click the Remove button
6.) After removed, visit www.java.com and download and install the latest version of Java
What is an MX record?
MX stands for "mail exchanger," also known as a Mail Relay record. When you attempt to send a message to your email address (yourname@yourcompany.com), the MX record tells other sites where your mail should be sent. This is similar to how website addresses & DNS records work. In fact, an MX record is part of the DNS record and indicates to servers where to go to locate your website.
Contact the domain hosting company to point the MX record to:
To point the MX record using our partner site:
1) Log in to your Account Manager.
2) Under the Domain Names section, select Manage Domains.
3) Select the domain name you want to modify using the check boxes. Your Domain Details display on the right of the page.
4) Expand the Total DNS Control section.
5) Click Total DNS Control And MX Records.
6) In the MX (Mail Exchangers) section, click Edit next to the MX Priority you want to change or click Add New MX Record to add a new MX record to your zone file.
7) Once you have made your changes, click Continue.
8) Verify your changes and click Update.
Please contact the domain hosting company for further information on configuring the MX record.
Related Links:
The following ports are required to use specific functions of the web application. Be sure to check with the system administrator or click the port number for instruction on how to Telnet to the ports to see if they are open.
6050 - Instant Messenger
6060 - Secure Send
6080 - File Uploader
This section contains recommended settings and configurations for common pop-up blockers. If not configured properly, pop-up blockers will block important windows from opening such as the Reply and Forward windows in Email.
To configure the AOL toolbar:
1) Click Settings on the AOL toolbar
2) Click Pop-Ups in the Essentials tab
3) In the Web Pop-Ups tab of the Pop-Up Control Settings window, select Allow Web pop-ups from these sites
4) Enter the webmail address that is being blocked and click Add
5) Click Save
To configure the Earthlink Toolbar:
1) Log into your Earthlink account
2) Start Internet Explorer
3) Select the Earthlink POP-UP BLOCKER button located in your Internet Explorer browser window
4) Select Settings
5) In the blank space under "Always allow pop-ups from the following sites/domains:" type your webmail url (ex. www.bluetie.com)
6) Select the OK button and then close all Internet Explorer windows that may be open.
7) Logout, restart Internet Explorer and login again
To configure the Google toolbar:
1) Click on the Google pop-up blocker button to add the webmail address that is being blocked
2) Click Add to the whitelist. This will be located to the right of the google search field at the top of the browser window and will say # of pop-ups blocked.
To configure the Internet Explorer pop-up blocker:
1) Click the Tools menu
2) Click Pop-up Blocker
3) Click Pop-up Blocker Settings
4) Verify that the webmail URL is entered into the safelist
To configure the Firefox pop-up blocker on a Mac:
1) Click on the Firefox menu, then click on Preferences
2) Click on the Content icon on the top. Now click on the Allowed Sites button (next to Block Popup Windows)3) Type the webmail address into the Address of web site: box. This will add it to the list of allowed web sites in the box below
4) Click Close and then the OK button to finish
To configure the Firefox pop-up blocker on a PC:
1) Click on the Tools menu, then click on Options
2) Click on the Content icon on the top. Now click on the Allowed Sites button (next to Block Popup Windows)3) Type the webmail address into the Address of web site: box. This will add it to the list of allowed web sites in the box below
4) Click Close and then the OK button to finish
To configure the MSN toolbar:
1.) On the MSN Toolbar, click the arrow next to the Pop-up Blocker button
2.) Click Allow Pop-ups for This Site. This adds our website to the allowed list.
To configure the Yahoo! toolbar:
1.) Click on the reply or forward button of an email.
2.) Click on the Pop-up icon in the Yahoo! bar that has changed to an explosion icon and is highlighted by a red box.
3.) Click on Always Allow Pop-Ups From.. in the drop down menu
4.) This opens the Yahoo! Pop-Up Blocker window where you will see the webmail address listed. Click on the webmail address and then click on the Allow button.
5.) Click the OK button in the window that opens up to allow pop-ups from the webmail address
6.) Click Close to exit the pop-ups menu.