This section contains various DOS commands that can be used when troubleshooting
Windows
Step 1: Click on the Start menu
Step 2: Click on Run
Step 3: Type: cmd (command for Windows 98) and press Enter
Step 4: In the DOS window, type: ping www.bluetie.com
Macintosh (OS X+):
1.) Open the Local disk directory
2.) Open the Applications directory
3.) Open the Utilities directory
4.) Open the Terminal application
5.) In the Terminal window type: ping www.bluetie.com
Telnet is a command which can be used to communicate with a server. This command is especially useful when trying to determine if a particular port is open for one of our applications. Please see the links below for how to telnet to our required ports.
Windows:
1.) Click on the Start menu
2.) Click on Run
3.) Type: cmd (Windows 98 users should type command)
4.) Press Enter
5.) In the DOS window type: telnet www.bluetie.com 6080
6.) Press Enter
7.) If connected to the port the server will respond with something similar to:
+3XSâ–¬ UploadServer♠2.0.1g
8.) If the server does not respond, please contact system administrator to open the port
Macintosh (OS X+):
1.) Open the Local disk directory
2.) Open the Applications directory
3.) Open the Utilities directory
4.) Open the Terminal application
5.) In the Terminal window type: www.bluetie.com 6080
6.) Press Enter
7.) If connected to the port the server will respond with something similar to:
+3XSâ–¬ UploadServer♠2.0.1g
8.) If the server does not respond, please contact system administrator to open the port
Windows:
1.) Click on the Start menu
2.) Click on Run
3.) Type: cmd (Windows 98 users should type command)
4.) Press Enter
5.) In the DOS window type: telnet pop.bluetie.com 110
6.) Press Enter
7.) If connected to the port the server will respond with something similar to: +OK POP3 Ready emta3.nyc1.bluetie.com 00020a8d
8.) If the server does not respond, please contact system administrator to open the port
Macintosh (OS X+):
1.) Open the Local disk directory
2.) Open the Applications directory
3.) Open the Utilities directory
4.) Open the Terminal application
5.) In the Terminal window type: pop.bluetie.com 110
6.) Press Enter
7.) If connected to the port the server will respond with something similar to: +OK POP3 Ready emta3.nyc1.bluetie.com 00020a8d
8.) If the server does not respond, please contact system administrator to open the port
Windows:
1.) Click on the Start menu
2.) Click on Run
3.) Type: cmd (Windows 98 users should type command)
4.) Press Enter
5.) In the DOS window type: telnet smtp.bluetie.com 25 (substitute 5125 if that's what's being used)
6.) Press Enter
7.) If connected to the port the server will respond with something similar to: 220 emta1.app.nyc1.bluetie.com BlueTie EMTA Server
8.) If the server does not respond, please contact system administrator to open the port
Macintosh (OS X+):
1.) Open the Local disk directory
2.) Open the Applications directory
3.) Open the Utilities directory
4.) Open the Terminal application
5.) In the Terminal window type: telnet smtp.bluetie.com 25 (substitute 5125 if that's what's being used)
6.) Press Enter
7.) If connected to the port the server will respond with something similar to: 220 emta1.app.nyc1.bluetie.com BlueTie EMTA Server
8.) If the server does not respond, please contact system administrator to open the port
Windows:
1.) Click on the Start menu
2.) Click on Run
3.) Type: cmd (Windows 98 users should type command)
4.) Press Enter
5.) In the DOS window type: telnet www.bluetie.com 6050
6.) Press Enter
7.) If connected to the port the server will respond with something similar to: +sIMServer2.5.3
8.) If the server does not respond, please contact system administrator to open the port
Macintosh (OS X+):
1.) Open the Local disk directory
2.) Open the Applications directory
3.) Open the Utilities directory
4.) Open the Terminal application
5.) In the Terminal window type: telnet www.bluetie.com 6050
6.) Press Enter
7.) If connected to the port the server will respond with something similar to: +sIMServer2.5.3
8.) If the server does not respond, please contact system administrator to open the port
Windows:
1.) Click on the Start menu
2.) Click on Run
3.) Type: cmd (Windows 98 users should type command)
4.) Press Enter
5.) In the DOS window type: telnet www.bluetie.com 6060
6.) Press Enter
7.) If connected to the port the server will respond with something similar to: ¼φ
8.) If the server does not respond, please contact system administrator to open the port
Macintosh (OS X+):
1.) Open the Local disk directory
2.) Open the Applications directory
3.) Open the Utilities directory
4.) Open the Terminal application
5.) In the Terminal window type: telnet www.bluetie.com 6060
6.) Press Enter
7.) If connected to the port the server will respond with something similar to: ¼φ
8.) If the server does not respond, please contact system administrator to open the port
Windows:
1.) Click on the Start menu
2.) Click on Run
3.) Type: cmd (Windows 98 users should type command)
4.) Press Enter
5.) In the DOS window type: telnet www.bluetie.com 6080
6.) Press Enter
7.) If connected to the port the server will respond with something similar to: +3XSâ–¬ UploadServer♠2.0.1g
8.) If the server does not respond, please contact system administrator to open the port
Macintosh (OS X+):
1.) Open the Local disk directory
2.) Open the Applications directory
3.) Open the Utilities directory
4.) Open the Terminal application
5.) In the Terminal window type: telnet www.bluetie.com 6080
6.) Press Enter
7.) If connected to the port the server will respond with something similar to: +3XSâ–¬ UploadServer♠2.0.1g
8.) If the server does not respond, please contact system administrator to open the port
A traceroute is used to indicate the path a computer takes to connect to a particular computer or network. A traceroute also indicates the time that it takes to connect between each "hop" along the network. If experiencing issues with network speed, we suggest running a series of traceroutes during slowness to determine where the slowness is occurring on the network.
In Windows:
1.) Click on the Start menu
2.) Click on Run
3.) Type: cmd (Windows 98 users should type command)
4.) In the DOS window type: tracert www.bluetie.com
5.) Press Enter
6.) Use the table below to analyze the hops in the trace route
In Macintosh (OS X+):
1.) Open the Local disk directory
2.) Open the Applications directory
3.) Open the Utilities directory
4.) Open the Terminal application
5.) Type: traceroute www.bluetie.com
6.) Press Enter
7.) Use the table below to analyze the hops in the trace route
| < 1 - 20ms | Excellent |
| 20 - 40 ms | Good |
| 45 - 60 ms | Fair (possibility of slowness) |
| 60 - 90 ms | Below Average |
| 90 ms - Higher | Poor |