This section contains the recommended settings and configurations for supported web browsers
Various settings and configurations for supported web browsers
Step 1: Click Tools
Step 2: Click Internet Options
Step 3: Under the General tab, click the Accessibility button
Step 4: Verify that none of the boxes are checked
When first logging into BlueTie you will be prompted for a Web Certificate. Please select Always.
Note: By failing to accept Certifcate you will lose some functionality of the application. Specifically you will not be able to use Upload and IM features.
Internet Explorer 6
1. Click Tools
2. Click Internet Options
3. Click each tab and click the Defaults button (if available)
Microsoft Internet Explorer 6 (PC)
Step 1: Click on Tools
Step 2: Click Internet Options
Step 3: Click Settings button
Step 4: Verify that Automatically is selected
Step 5: Click the OK button and then OK again
Microsoft Internet Explorer 7
Step 1: Click on Tools
Step 2: Click Internet Options
Step 3: Under Browsing History section, Click Settings button
Step 4: Verify that Automatically is selected
Step 5: Click the OK button and then OK again
Microsoft Internet Explorer 6 (PC)
Step 1: Click on Tools
Step 2: Click on Internet Options
Step 3: Click on Delete Cookies
Step 4: Click the OK button
Step 5: Click on Delete Files
Step 6: Check off Delete offline Content
Step 7: Click the OK button and then click OK again
Step 8: Close all open Internet Explorer windows, re-open Internet Explorer and log back in
Mozilla FireFox 1.5 (PC)
Step 1: Click on Tools
Step 2: Click on Options
Step 3: Click on Privacy
Step 4: Click on Cache tab
Step 5: Click on Clear Cache now
Step 6: Click on Cookies tab
Step 7: Click on Clear Cookies now
Step 8: Close all open Firefox windows, re-open Firefox and log back in
Mozilla FireFox 1.5 (MAC)
Step 1: Click on Firefox
Step 2: Click on Preferences
Step 3: Click on Privacy
Step 4: Click on Cache tab
Step 5: Click on Clear Cache now
Step 6: Click on Cookies tab
Step 7: Click on Clear Cookies now
Step 8: Close all open Firefox windows, re-open Firefox and log back in
Microsoft Internet Explorer 6
Step 1: Click Tools
Step 2: Choose Internet Options
Step 3: Clcik the Connections tab
Step 4: Click the LAN Settings button
Step 5: Uncheck Use a proxy server for your LAN
Step 6: Click the OK button and then OK again
Microsoft Internet Explrorer 6:
Step 1: Click Tools
Step 2: Click Internet Options
Step 3: Click Security tab
Step 4: Click Customer Level button
Step 5: Scroll all the way down to Scripting
Step 6: Make sure Enable is selected next to Active Scripting
Step 7: Click OK
Step 8: Click Apply
Step 9: Click OK
Note: The user will not have to log out of account. They should see these icons right away.
This section provides settings used for the calendar application
Step 1: Click Preferences
Step 2: Click General Settings in the Calendar section
Step 3: Verify settings in the Remind field
Step 4: Click the Save button
Note: Quick add will only work for the current week
Dates:
Tomorrow, Today, Monday, Mon, Tuesday, Tue, Wednesday, Wed, Thursday, Thr, Thur, Thu, Th, Friday, Fri, Saturday, Sat, Sunday, Sun
Times:
Breakfast (defaults to 8:00 am), Lunch (defaults to noon), Dinner (defaults to 6:00 pm for 2 hours), Noon, Midnight
Examples:
Lunch with Bob on Friday, Meeting with Sue at 3pm on Friday
Step 1: Double-click the clock in the system tray of the computer (lower-right corner of window)
Step 2: Click the Time Zone tab and verify that the clock is set to the correct time zone
Step 3: Click the Date & Time tab and verify that the clock is set to the correct time
Note: Only an Enterprise Manager can verify this setting.
Step 1: Click the Enterprise icon
Step 2: Click on the user name experiencing the problem
Step 3: Click the Modify Access button
Step 4: Verify that Calendar and Calendar Sharing are checked
Step 5: Click the Save button
This section provides settings used for the contacts application
To Access Enterprise Contacts:
1.) Login to the Enterprise Manager account
2.) Click on Preferences
3.) Click on Share Enterprise Contacts
4.) Choose All Contacts from the drop-down menu
5.) Click the Create Sharing for Group button
6.) Choose the appropriate access level from the drop-down menu
7.) Type the user name or simple click the contact from the left into the Insert field
8.) Click the Insert button and then click the Save button
This section provides settings used for the email web application
To setup a URL image in the signature of an email follow these steps:
1.) Click on Preferences
2.) Click 'General Settings' under the Email section
3.) Set 'Default email composer' to 'Rich composer'
4.) Click the 'Save' button.
5.) Click 'Name and Signature' under the Email section
6.) The following code is an example for getting the BlueTie logo to appear in the
signature (note: the image link must be a public URL):
<a href="http://www.bluetie.com"><img border="0" src="http://www.bluetie.com/imgs/home_logo.png"></a>
This will only work in Rich or HTML formatted messages. If using plain text, the code
will show instead of the image.
Step 1: Login to account
Step 2: Click the Email icon
Step 3: Check color of bar above the Email folders and note the space being used
Step 4: If the color of the bar is red, delete any un-needed emails or increase the quota
Step 5: If the color of the bar is green, the user is not over quota.
Step 1: Login to enterprise
Step 2: Click the Enterprise icon
Step 3: Click the user name
Step 4: Click on Modify Access button
Step 5: Uncheck the checkbox next to Email, Anti-Spam, and Anti-virus
Step 6: Click the Save button
Step 7: Click on Modify Access button again
Step 8: Check the checkbox next to Email, Anti-Spam, and Anti-virus
Step 9: Click the Save button
1.) Select an email for which you wish to view the headers of
2.) Click on the icon in the upper right corner of the email that looks similar to a lined piece of paper
3.) This will display the full headers of the email
This section provides settings used for the Files application
Note: Only an Enterprise Manager can verify this setting.
Step 1: Click the Enterprise icon.
Step 2: Click the username experiencing the problem.
Step 3: Click the Modify Access button.
Step 4: Verify that File / File sharing is checked
Step 5: Click the Save button.