Cannot Export Contacts

Exporting Contacts through BlueTie Contacts

Step 1: Click the Contacts icon,located at the top of your BlueTie application
Step 2: Click the Actions button located on your Contacts toolbar
Step 3: Choose Import/Export Contacts within your Actions drop-down
Step 4: Chose the Contacts that you are exporting: Personal, Enterprise, or Shared
Step 5: Export all of your contacts in the CSV (Comma-Separated Value), vCard file format or Constant Contact file.
Step 6: Click Export

Cannot Import Contacts

How to Import Contacts:

Step 1: Verify that the file being imported is a .CSV file
Step 2: Remove any irregular characters from the filename (%, $, #, etc)
Step 3: If file was exported from Outlook, verify that the file was exported in the .CSV (Comma Seperated Values Windows or DOS) format
Step 4: Click the Contacts icon,located at the top of your BlueTie application
Step 5: Click the Actions button located on your Contacts toolbar
Step 6: Choose Import/Export Contacts within your Actions drop-down
Step 7: Click Import - You may import contacts in CSV (Comma-Separated Value) or vCard format.
You may also upload a Zip file that contains these files. (Refer to the Sample CSV File)
Step 8: Select a file from your computer, Select a group to import into
Step 9: Import the selected files, click Import

Cannot Modify Enterprise Contacts

Step 1: Check with the Enterprise Manager to verify that you have the correct Access to Enterprise Contacts
Step 2: Verify that Check For Newer Version of Stored Pages is set to Automatically
Step 3: Clear cache

Contacts Icon Not Displaying

Step 1: Check with Enterprise Manager to verify that Contacts is enabled on the account
Step 2: Verify that a supported browser and operating system are being used
Step 3: Verify Active Scripting is enabled in browser
Step 4: Disable Accessibility Options
Step 4: Clear cache
Step 5: Configure Browser Privacy
Step 6: Disable Internet Security