Canceling an Order

Canceling an Item

You can cancel your order for any item sold by, provided that the order has not yet entered the shipping process.

Visit the order summary in Your Account. If we can recognize you as a customer with any unshipped orders, you will see a box to the right. Click the relevant link in that box to visit the order summary page. (If you do not see that box, click here to sign in to Your Account, and select the order you wish to alter.)

Once you've reached the order summary, click the "Need to cancel an item?" button. On the next page, click the checkbox next to any item you want to cancel. Be sure to click the "Cancel checked items" button when you are finished.

If the item you want to cancel has already entered the shipping process, it cannot be canceled by you or by our customer service department. However, you can return the item for a refund. Visit our Returns Center for more information.