Blackberry

Blackberry devices can receive emails in one of three ways:

Forward all emails to the blackberry email address

1. Login to the web application
2. Click Preferences
3. Click Email Forwarding
4. Click the Status to On
5. Type the blackberry email address into the Delivery field (if not known contact your service provider such as Verizon, Cingular,etc)
6. Check Save local copy
7. Click the Save button

Setup POP account using the service provider website

1. Login to the blackberry email setup page provided by the service provider
2. Email setup pages vary from service provider to service provider but will all require the following settings:

Incoming mail server: pop.bluetie.com
Incoming mail port: 110
Requires SSL: No
Email Address: The email address assigned to your BlueTie account
Username: BlueTie Username (username.enterprise or email address)
Password: The password for the BlueTie account (case sensitive)

Setup IMAP account using the service provider website

1. Login to the blackberry email setup page provided by the service provider
2. Email setup pages vary from service provider to service provider but will all require the following settings:

Incoming mail server: imap.bluetie.com
Incoming mail port: 143
Requires SSL: No
Email Address: The email address assigned to your BlueTie account
Username: BlueTie Username (username.enterprise or email address)
Password: The password for the BlueTie account (case sensitive)

 

*If you receive a bounce back error when sending via your BlackBerry that looks like this:

554 5.7.1 Sender address rejected: BlueTie SMTP R5: unauthorized use of domain

Please check your outgoing server settings on your Blackberry Device. Verify that the outgoing server is set to SMTP.BLUETIE.COM. This error usually results in sending out via a BlueTie email address from a server other than BlueTie's outgoing server.