Frequently asked questions regarding Email
Yes.
To filter emails by Date, Size, Subject and From:
1) Click the Email icon. Locate the the From, Subject, Date, and Size column headers above the email messages.
2) To filter one of these columns, simply click on the column header of your choice.
3) To reverse the filter, click on the column header again
Yes. When composing an email, you may flag a message as low, normal or high importance by using the 'Importance' dropdown to assign the desired level of importance.
Yes, to set this up all you would have to do is go to preferences and click on 'save new addresses' in the contact section of preferences. This will automatically check your sent message for any addresses that are not currently in your contact list and give you the option to save them to your contact list after this message has been sent.
Yes.
To setup another POP3 service to use with BlueTie, click here.
To add a new email address:
1) Login to the Enterprise Manager account
2) Click the Enterprise icon
3) Click the username which you would like to add the address to
4) Click the Email Aliases button
5) Click the New Alias button
6) Select the domain which you would like to use from the drop-down menu
7) Type or choose the email address which you would like to use
8) Check the Set alias as default checkbox if you would like to always send from that address by default
To add an email signature:
1) Login to the web application2) Click on Preferences
3) Click on Name and Signature
4) Input the desired email signature
5) Click Save
To change your default email address:
2) Click Preferences
3) Click Name and Signature
4) Change the default sender address to the desired email address
To change the number of emails that are visible on a page, do the following:
1) Login to your account
2) Click on Prefereces (located in upper right hand corner)
3) Click on General Settings (located under Email section)
4) Under the Viewing Emails section, you can select the number of emails you wish to display: 10, 20, 50, 100 or 250
5) Click Save
To create a Mailing List, do the following:
1) Click on Enterprise Preferences
2) Click on Mailing Lists
3) Click on Create New Mailing List
4) Enter the Mailing address and the recipients you would like to include on your mailing list.
5) Click Save
1) Right-click on My Folder (located at top of the folder tree list)
2) Click on Create Folder and name the folder
To create a sub folder:
1) Right click on the folder that your sub-folder will be added too
2) Click on Create Folder and name the folder
To remove or delete email messages from a particular folder:
1) Select the desired folder
2) Hold down the 'Ctrl' key and then press the 'A' key
3) Click on the Delete or Red X button at the top of the page, or simply press the 'Delete' key on the keyboard
This will delete all the emails displayed on the page. Depending on the the number of emails in the folder and the number of emails displayed , viewing displayed emails, you may have to complete steps 2 and 3, a few times.
NOTE: Both the Junk Folder and Trash folder can be emptied by right clicking on either folder and selecting empty
In order to view or hide the 'cc' or 'bcc' field when composing a new email all you would have to do is open the compose window and click on the button named 'show cc' or 'show bcc'.
To mark a message as read or unread, please do the following:
1) Click on the email message
2) Click on Flag As
3. Click on Read or Unread
BlueTie offers several control filters that help to prevent Junk Mail from entering your account. Filters such as the Report Junk Button, Safe List, Block List, and Hiding Embedded Images work to alleviate this issue.
You can also click the Block Sender option in the preview pane of message in the Junk-Mail folder in order to ensure these are not received as well.
To print an email:
1) Click on the email
2) Click on the Print icon (located at top of email section)
To reply to multiple recipients:
1) Open the email message
2) Click on Reply All
BlueTie currently offers three options which allow you to select multiple messages using your keyboard functions. To access these functions, please use the options below.
Option 1: To Select All Messages:
1. Hold down the 'Ctrl' key
2. Then press the 'A' key
Option 2: To Select a Group of Messages:
1. Hold down the 'Ctrl'key and select the first email
2. Scroll down to the last email in the group and realease the 'Ctrl' key
3. Then hold down the 'Shift' key.
Option 3: To select multiple individual messages:
1. Hold down the 'Ctrl' key
2. Then click on the desired emails
To successfully send a message to multiple contacts, you should first create a personal group for contacts. Once the personal group is created, please complete the following steps to send your message:
1) Open a New Email2) Click on the To: button
3) Click on the desired group name
To send a message or create a new email message, please do the following:
1. Click the “New Email” button and a new window will pop up with a compose screen.
2. To specify a list of recipients, you can use one of the following methods:
Manually type in a username or email address, separating multiple entries with a comma.
-OR -
Use SimpleClick™ to enter individuals or groups without typing in an address. To use the SimpleClick™ function, do the following:
Click on the “To” button and your contact list will appear on the left-hand side of the window.
You may choose from personal, shared, and enterprise contacts. (See SimpleClick™ tabs.)
Then click on the desired names to automatically insert them into the “To” field of your email.
To turn on an out of office message, log into your account and then follow the steps below.
To turn on your out of office message for an undetermined period of time, please use these steps:
1.) Click on Preferences
2.) Click on Out of Office Message
3.) Click on Turn Out of Office Message On
To turn on your out of office message for a predetermined period of time, please use the following steps:
1.) Click on Preferences
2.) Click on Out of Office Message
3.) Click on radio button next to Starting:
4.) Then either manually type in date (00/00/0000) -or- Click on Calendar icon and select date within Calendar
5.) Choose option for End Date. either Indefinitely or Until:
5.) Then either manually type in date (00/00/0000) -or- Click on Calendar icon and select date within Calendar
Note: You can create a personalized out of office message or you can use the standard default message. If you opt to create your own message, simply change both the Subject line and message content.
To Save Outgoing messages:
1. Click on Preferences
2. Click on General Settings
3. Click on the Yes button located beneath Automatically save outgoing messages:
A notification can be received to alert you to the arrival of new email messages. To receive this notification, please do the following:
1. Click on Preferences
2. Click on General Settings (under Email section)
3. Go to the New message notifications box
4. Use the drop down box beneath Notify me: to select desired time of notification
In addition to the username, password, and matching email address*, the following settings are needed when configuring a 3rd party email client:
POP Settings:
Incoming POP3 mail server: pop.bluetie.com
Secure Password Authentication: NOIncoming POP3 port number: 110
IMAP Settings:
Incoming IMAP mail server: imap.bluetie.comSecure Password Authentication: NO
Incoming IMAP port number: 143
SMTP Settings:
Outgoing SMTP mail server: smtp.bluetie.comOutgoing SMTP server requires authentication: YES
Use same settings as Incoming Mail Server: YES
Outgoing port number: 25 or 5125
* - The email address entered must match an email address that is assigned to the username's account being used in the email client.
For additional help setting up specific email clients click here.
Junk Mail, is the common term used to describe unsolicited email. Examples of Junk Mail include: ads, pyramid schemes, and prizes that you have "won."
To help minimize the receipt of Junk Mail, BlueTie allows you to customize your own spam filters as well as block any emails that include specific domain names, email addresses, subject or body text content, etc.
.
SecureSend™ is BlueTie's encrypted file transfer system, which lets you send files with complete confidence, knowing that your confidential data will remain secure. SecureSend™ uses both asynchronous 128-bit triple-DES and synchronous AES encryption to ensure safe delivery of critical data. This ensures that your files are safe, secure and can only be opened by the intended recipient.
SecureSend™ files may be sent from your BlueTie account to both BlueTie and non-BlueTie users, are password protected and will transfer files as large as 100MB. SecureSend™ also maintains a log of files that have been sent and received, keeping a history of your SecureSend™ file transfers.
The importance flagging feature in BlueTie is so that the creator of an email can designate the importance level from low, medium and high. This is only set by the BlueTie user who creates the email, and can't be changed by the recipient of that email.
Priority flagging in Outlook is so that a user can flag an urgent email they have received as such, and can control it within their own mail client as they wish by increasing or decreasing their priority.
These flags are compatible so that they are displayed in both Outlook and BlueTie when set by the sender.
POP3 is designed to support "offline" mail processing. POP3 is ideal for people who only access their email on a single computer such as at home or at work, but not both. When using POP3, mail is delivered to our server, and the user uses a mail "client" program (Outlook, Thunderbird, etc.) that connects to the server and downloads all of the pending mail to the user's own machine. Once delivered to your computer, the messages are deleted from the mail server (unless you configure your client to leave your mail on the server.)
IMAP is an especially convenient method of delivery for those who access their email on multiple computers. A growing number of email users have one machine at work and a different one at home, possibly also a laptop for travel. Like POP3, mail is delivered to our server, but the mail client (Outlook, Thunderbird, etc) does not copy it all at once and then delete it from the server. Messages on our server can be marked with various status flags (e.g. "deleted" or "answered") and can be moved to folders either on a local computer or on the server. They will stay on the server until explicitly removed by the user. This way any changes made to the messages can be viewed from any computer.
SecureSend™ allows for the secure transfer of files as large as 100MB. The size of the file transfer is dependent upon optimal connection speeds. The better the connection speed, the larger the file that can be transfered.
The largest email that you can send is up to 25MB in size.
If you aren't receiving emails which you know have been sent to you, please verify the following things:
1) Make sure the messages haven't been filtered into the Junk-Mail folder inadvertantly.
2) Contact the sender to see if they received any email returns or error messages.
If you are only receiving email from users in your enterprise, please consider the following:
1. Are you using your own domain?
2. Check to see if the mx records point to our service.
This is typically caused by a spam message that was sent using your email address. This is a an attempt to send out spam message using your address listed as the return path. When the spammer sends their message to an invalid email address the bounce message comes back to your account, because they used your address.
This usually happens because your computer or someone who has you listed in their contacts could be infected by a virus.
Some possible solutions to prevent this from happening are:
If you are unable to reply, forward or open an email this is likely caused by pop-up blockers. To solve this issue, please make sure that all pop-up blockers are disabled for the site.
If you are unable to see the images in your email, please adjust your junk mail controls using the following steps:
1. Click Preferences
2. Click on Junk Mail Controls
3. Select Not to hide embedded images within email.
If you are experiencing difficulty in viewing the Print, Delete or Save Icons, please try the following steps:
1. In the Internet Explorer menu box go to Tools >>> Internet Options >>> Accessibility >>> Make sure all boxes are unchecked.
2. In the Internet Explorer menu box go to Tools >>> Internet Options >>> Security Tab >>> Custom Level>>> Make sure that 'Run ActiveX controls' is enabled.
3. If running or using Norton Internet Security, disable Norton then Log out and Log back into the application.
A common cause of this issue relates to the settings on the POP3 account. To solve this problem the POP3 Client will have to select leave a copy of message on server in their account settings.
Please verify the following if you are having problems sending from a web form to a Blue Tie account or mailing list:
1) Verify that the email is not going to the Junk-Mail folder of the recipient
2) If the form is being sent with a From Email address that is in our system, verify that you are using smtp.bluetie.com with authentication to send. The authentication must use the username and password that the From address is associated with.
3) If the form is being sent with a From Email address that is not in our system, verify that you are not using smtp.bluetie.com to send out. This will look like a spoofed email message and will result in the email being rejected.