This section provides step-by-step instructions for setting up the email clients below:
Note: POP, IMAP, and SMTP access is not available for free accounts.
Please click the links below for instructions on setting up Apple Mail.
Configuring POP3 Apple Mail
Configuring POP3 Apple Mail w/SSL
Configuring IMAP Apple Mail
Note: We do not allow the default IMAP account settings used by the Apple Mail program. Please follow our setup instructions very carefully to ensure that the client is configured properly with our servers. If configured incorrectly, your account could result in having IMAP disabled..
* Be sure that "Keep copies of messages for offline viewing" is set to "Don't keep copies of any messages". Having this set otherwise, will result in IMAP being disabled for your account
Configuring IMAP Apple Mail w/SSL
Please click the links below for instructions on setting up Qualcomm Eudora.
Configuring Eudora POP Setup
Configuring Eudora POP3 Setup w/SSL
Configuring IMAP Eudora Setup
Configuring IMAP for Eudora Setup w/SSL
Please click the links below for instructions on setting up Microsoft Outlook 2002 (XP) / 2003.
Configuring Outlook 2002/ XP for POP3 service
- Click the Tools menu
- Choose Email Accounts
- Click Add a new e-mail account and click Next
- In the Server Type listing, choose POP3 and click Next
- Type Your Name and the Email Address assigned to your account
- Type your User Name (username.enterprise or your email addres) and Password (same as used to login to the web application)
- Type pop.bluetie.com for the Incoming mail server and smtp.bluetie.com for the Outgoing mail server
- Click the More Settings button
- Click the Outgoing Server tab
- Check the box for My server requires authentication
- Click the Advanced tab
- Verify that the incoming port is 110 and the outgoing port is either 25 or 5125 (*if you have trouble sending email, please use 5125)
- Check the box for Leave a copy of message on the server if you want to access your email from the web application as well
- Click the OK button, then the Next button and then Finish
Configuring Outlook 2002/ XP w/SSL for POP3 service
- Click Tools --> Email Accounts, The Accounts window appears
- Check the Add New Email Account button
- Click Next
- The Server Accounts window appears select POP3.
- Click Next
- The Internet Email Settings window appears
- In the User Information fields add you’re Your Name. Enter the name you want others to see in the From: field when you send E-mail.
- Enter your e-mail address
- In the Login Information field Enter your complete E-mail address or User Name
- Enter your e-mail account password
- Note: You can set Outlook Express to remember your password if you don't want to type it in every time you check for new messages.
- In the Server Information field Input the POP3 server pop.bluetie.com into the Incoming mail server field.
- Input the SMTP server smtp.bluetie.com into the Outgoing mail server field.
- Click on More Settings
- Click on the Outgoing Server tab
- Check the box beside My server requires authentication
- Select Use same settings as my incoming mail server
- Click on the Advanced tab
- Verify that the incoming port is 110 and the outgoing port is either 25 or 5125 (*if you have trouble sending email, please use 5125)
- Check the box, "This server requires a secure connection (SSL)" for both the Incoming (POP) and Outgoing (SMTP) mail servers.
- Click OK
- Click Next
- Click Finish, the Internet Connection Wizard will close.
Configuring Outlook 2002 or XP for IMAP service
Configuring Outlook 2002 or XP w/SSL for IMAP service
Configuring POP & IMAP for Outlook 2007
Configuring Outlook 2007 for IMAP service
Configuring Outlook 2007 w/SSL for IMAP service
Configuring Outlook 2007 for POP3 service
Configuring Outlook 2007 w/SSL for POP3 service
Configuring Outlook 2007 w/SSL for POP3 service
Please click the links below for instructions on setting up Microsoft Outlook Express / 2000.
Configuring POP3 for Outlook Express and 2000
Configuring Outlook Express or 2000 for IMAP service
Configuring Outlook Express or 2000 w/SSL for IMAP service
Note: We do not support IMAP accounts setup on mobile devices
Setup instructions for configuring POP accounts on various mobile devices
Blackberry devices can receive emails in one of three ways:
Forward all emails to the blackberry email address
Setup POP account using the service provider website
Incoming mail server: pop.bluetie.com
Incoming mail port: 110
Requires SSL: No
Email Address: The email address assigned to your BlueTie account
Username: BlueTie Username (username.enterprise or email address)
Password: The password for the BlueTie account (case sensitive)
Setup IMAP account using the service provider website
Incoming mail server: imap.bluetie.com
Incoming mail port: 143
Requires SSL: No
Email Address: The email address assigned to your BlueTie account
Username: BlueTie Username (username.enterprise or email address)
Password: The password for the BlueTie account (case sensitive)
*If you receive a bounce back error when sending via your BlackBerry that looks like this:
554 5.7.1 Sender address rejected: BlueTie SMTP R5: unauthorized use of domain
Please check your outgoing server settings on your Blackberry Device. Verify that the outgoing server is set to SMTP.BLUETIE.COM. This error usually results in sending out via a BlueTie email address from a server other than BlueTie's outgoing server.
Cingular 2125, T-Mobile MDA
User name: This is the username for your email account
Password: This is the password assigned to your account
Domain: Not required
Server type: POP3
Account name: Enter a unique name for the account such as "Work" or "Home"
Incoming server: pop.bluetie.com
Require SSL connection: Not supported
Outgoing server: smtp.bluetie.com
Outgoing server requires authentication: YES
Outgoing server settings: Use same settings as incoming server
VersaMail
VersaMail
Treo 700 / 750
Please click the links below for instructions on setting up Mozilla Thunderbird.
Configuring POP3 Setup for Thunderbird
1. Click on Tools
2. Click on Account Settings
3. Click on Add Account
4. Select Email Account
5. Fill in Your Name and Email Address and click the Next button
6. Select POP as the type of incoming server
7. Type pop.bluetie.com into the Incoming Server field and click the Next button
8. Type your User Name (username.enterprise or email address) and click Next
9. Leave Account name as your email address and click Next
10. Verify Download messages now is checked and Click the Finish button
11. You will be prompted for the password, fill in and choose if you want Thunderbird to remember the password and then press OK
12. Click Tools and select Account Settings
13. Click Outgoing Server from the pane on the left and click the Add button
14. For the Server Name, type smtp.bluetie.com
15. Check the box for Use name and password and fill in your User Name (username.enterprise)
16. Click the OK button and then click the OK button again
Configuring POP3 Setup for Thunderbird w/SSL
1. Click on Tools
2. Click on Account Settings
3. Click on Add Account
4. Select Email Account
5. Fill in Your Name and Email Address and click the Next button
6. Select POP as the type of incoming server
7. Type pop.bluetie.com into the Incoming Server field and click the Next button
8. Type your User Name (username.enterprise or email address) and click Next
9. Leave Account name as your email address and click Next
10. Verify Download messages now is checked and Click the Finish button
11. You will be prompted for the password, fill in and choose if you want Thunderbird to remember the password and then press OK
12. Click Tools and select Account Settings
13. Click Outgoing Server from the pane on the left and click the Add button
14. For the Server Name, type smtp.bluetie.com
15. Check the box for Use name and password and fill in your User Name (username.enterprise)
16. Under the Use Secure Connection check SSL
17. Click on the Server Settings and select Use Secure Connection (TLS)
18. Click the OK button and then click the OK button again
IMAP Setup
1) Click Create a new account
2) Select Email account
3) Fill in Your Name and Email Address and click the Next button
4) Select IMAP as the type of incoming server
5) Type imap.bluetie.com into the Incoming Server field
6) Type your User Name (username.enterprise or email address) and click Next
7) Leave Account name as your email address and click Next
8) Verify Download messages now is checked and Click the Finish button
9) You will be prompted for the password, fill in and choose if you want Thunderbird to remember the password and then press OK
10) Click Tools and select Account Settings
11) Click Outgoing Server from the pane on the left and click the Add button
12) For the Server Name, type smtp.bluetie.com
13) Check the box for Use name and password and fill in your your User Name (username.enterprise)
14) Click the OK button and then click the OK button again
Configuring IMAP Setup for Thunderbird w/SSL
1. 1) Click on Tools
2. Click on Account Settings
3. Click on Add Account
4. Select Email Account
5. Fill in Your Name and Email Address and click the Next button
6. Select IMAP as the type of incoming server
7. Type imap.bluetie.com into the Incoming Server field
8. Type your User Name (username.enterprise or email address) and click Next
9. Leave Account name as your email address and click Next
10. Verify Download messages now is checked and Click the Finish button
11. You will be prompted for the password, fill in and choose if you want Thunderbird to remember the password and then press OK
12. Click Tools and select Account Settings
13. Click Outgoing Server from the pane on the left and click the Add button
14. For the Server Name, type smtp.bluetie.com
15. Check the box for Use name and password and fill in your your User Name (username.enterprise)
16. Under the Use Secure Connection check SSL
17. Click on the Server Settings and select Use Secure Connection (SSL)
18. Click the OK button and then click the OK button again