Determining Why A Message Was Flagged As Junk

Step 1: Click on the message that was flagged as junk
Step 2: Open the message header
Step 3: Check the X-Spam-Status to determine the score that the message received
Step 4: Check the SPAM scoring table to determine how the score matches up with the account SPAM threshold
Step 5: Check the X-Spam-Report to determine why the message was flagged as junk

Preventing Junk-Mail From Going to Inbox

Step 1: Login to the web application
Step 2: Increase SPAM threshold if currently set too low
Step 3: Click on the junk message(s) from the Inbox
Step 4: Click the Flag As button
Step 5: Click Junk. This will add the email address to your blocklist and send a complaint to our customer complaints table

Valid Emails Going to Junk Folder

Please follow the steps below to flag a message as 'Not Junk'. Once a message is flagged as 'Not Junk' the email address will get added to your Safe List.

Step 1: Login to the web application
Step 2: Click on the message that was sent to the Junk-Mail folder
Step 3: Click the Flag As button
Step 4: Click Not Junk